5/5 nicole m. 11 months ago on Google
I
went
in
to
Oakland
dental
care
for
an
emergency
tooth
infection
a
few
weeks
back.
They
were
the
only
office
able
to
get
me
in
the
same
day
so
I
decided
to
try
them
out.
I
had
low
expectations
for
an
office
that
could
do
same
day
(within
an
hour
of
me
calling)
but
when
I
went
in
the
staff
was
so
friendly,
prompt,
and
professional.
I
saw
Dr.
Shaheen
and
he
and
his
assistant
were
so
friendly,
knowledgeable,
and
empathetic.
Their
“bedside
manner”
made
me
feel
so
welcomed
and
we
talked
about
everything
from
teeth
to
gardening
to
Ted
lasso
to
our
puppies.
We
literally
laughed
throughout
an
appointment
where
I
was
in
some
of
the
worst
pain
of
my
life.
They
didn’t
sugar
coat
what
was
going
on,
but
explained
it
in
a
way
that
made
me
feel
comfortable
and
they
reassured
me
that
they
had
a
plan,
and
we
would
fix
it
with
no
pain
-
they
were
right.
Since
that
first
visit,
I’ve
been
back
a
few
times
for
a
crown,
X-rays,
and
a
deep
cleaning
and
every
single
member
of
the
staff
has
been
so
wonderful
and
kind.
The
receptionists
have
given
me
all
the
information
up
front
about
my
insurance
costs
and
options
to
let
me
make
the
best
decisions
about
what
I’d
like
to
tackle
first.
Even
before
my
deep
cleaning
the
other
hygienist
Ms.Tracy,
came
in
and
introduced
herself
and
reassured
me
it
would
be
an
easy
process
and
she
had
me.
They
even
had
someone
in
training
and
the
way
they
explained
things
to
her
and
really
brought
her
into
the
process
was
impressive.
In
all
the
experiences
I’ve
ever
had
at
any
doctor
or
dentist
I
don’t
think
I’ve
ever
had
a
better
one.
I
can’t
recommend
this
office
or
team
enough,
they
have
been
outstanding
so
far.
It’s
clear
that
their
entire
team
is
very
special
and
I
really
appreciate
the
experience
I’ve
had
there
so
much!