What a great place,use this Costa when i am in Rochester rather then the one in the High Street,had realy bad service a year or so ago so vowed not to go back.However the staff here are fantastic,so friendly and can't do enough for you.always service with a smile and although sometimes a queue they cope so well getting everybodys drinks out.every customer gets treated with the respect the deserve.Ellie always explains what the drinks are so you get the perfect drink.

What is happening with this place . Visited today , hubby ordered drinks and I brought 2 toasted sandwiches , after my husband was served his drinks order the person serving swiftly got her phone out of her pocket ignored me and disappeared leaving me stood ! If it wasn’t for another more responsible happier member of staff to serve me, I assume I would be still stood now . If this is how the newest member of staff is going to treat people then the regular customers will soon start to leave . The friendly atmosphere is sadly no longer there, on many days it’s becoming more like a crèche with longer standing staff left to carry the less happier one who clearly need to decide there in the wrong job as a smile wouldn’t go a miss . Such a shame

Toilets are always disgusting. Never have any sandwiches. Definitely the worst Costa Ive been to

This is the best costa I have ever been to, the staff are really friendly and always have a smile, Retta always remembers what I have and always smiles

Coffee and toasty were very nice. There were a couple of teens serving and were nice enough but no smiles or real engagement. Dirty tables and cups all over the place. It did not look like it had been that busy either. Probably best to head to the one on the high street, better atmosphere and cheerier staff.

Lovely staff , coffee and cake excellent , with a view of the river in the distance.

Friendly staff, toilet's easily accessible. Clean and comfortable

This coffee place has wonderful, polite staff who take the time to make the perfect coffee everytime. This may take a little extra time but it's so worth it, the staff here are a credit to the Costa brand. We have been here when Customers have been in a hurry and sometimes a bit rude to the staff, to be honest if you're in a hurry this is probably not the place for you, but if you want a great cup of coffee made with care give this place a chance. We have tried nearly every type of coffee here and have always been satisfied .