My daughter (who is 20 and looks younger ) took her cats to get a pet passport and a rabies injection. She had all of their paperwork with her, which indicated they were already microchipped. She told them exactly what she needed, but they microchipped the cats without saying what they were doing, then charged her an extra €80. She went home and only realized later that they’d microchipped them again. When she went back, the vet refused to talk to her (sent the nurses back and forth), didn’t believe that they’d been chipped twice, and refused outright to refund her. That means they didn’t check the cats or the paperwork before implanting the chips! And when it turns out that’s what happened, no apology. They offered her a voucher, but she’s moving to Spain and wouldn’t be able to use it. The techs will not make eye contact with anyone and you wait for a long time to be seen. We will not be back. Completely unprofessional and rude.

Please don't go there!! It used to be a nice place about 3 years ago but now its a MESS the veterinarian there, a lady, she lacks empathy, humanity and makes you feel like you are the worst owner. I am very much on top of my animals health and she gives you a feeling like you do everything wrong! She also misdiagnosed my cat and focused on her kidney tests and neglected what was really going on. My husband is a dr and he said you know what we should get another opinion somewhere else because he had a feeling something else was amiss! And indeed!! Then with my dogs she was sarcastic and ironic towards me and also said non veterinary information to me as if she would know this 100% but she was just trying to start a discussion. I later found out what she said was not true. We are not german but from south america so my mother who was also there with her dog and doesnt speak german had trouble understanding and not once did she made an effort to talk to her or even acknowledge her. Awful awful vet!! The helpers where very nice and didn’t lack the empathy she clearly did! There are VERY nice vets here in Heidelberg so please do yourselves a favor and go somewhere else!!

Efficient service with incredibly friendly staff that make the effort to communicate in English. Very well priced and incredibly easy to get an appointment at short notice. Would highly recommend If you are a foreigner and have moved to HD.

Super schnell und flexibel bei Terminen. Sehr nette Leute am Empfang. Toller Tierarzt. Hat sich viel Zeit genommen. Mit Leckerlis Vertrauen aufgebaut. Gute Beratung. Preis für Impfungen absolut im Rahmen. (Translated by Google) Super fast and flexible with appointments. Very nice people at reception. Great vet. Took a lot of time. Build trust with treats. Good advice. Price for vaccinations absolutely within the framework.

(Translated by Google) A great practice Very competent vets who also treat you honestly. Help is provided quickly and everything is very reasonably priced. What we also noticed positively is the great sympathy from the veterinarian when it became clear that we had to let our cat go. We take our time, give detailed advice and explain ourselves. You are always greeted in a friendly manner at reception and even there you don't feel alone while waiting. Therefore the 5 stars are only justified. (Original) Eine tolle Praxis Sehr kompetente Tierärzte, die auch einen ehrlichen Umgang mit einem haben. Es wird schnell geholfen und preislich ist alles sehr im Rahmen. Was uns zusätzlich positiv aufgefallen ist, ist das große Mitgefühl vom Tierarzt, als klar war, dass wir unsere Katze gehen lassen müssen. Es wird sich Zeit gelassen, ausführlich beraten und aufgeklärt. Am Empfang wird man immer freundlich begrüßt und selbst da fühlt man sich in der Wartezeit nicht alleine. Daher sind die 5 Sterne nur berechtigt.

Absolute Frechheit! - Preise 150% höher als von der Gebührenordnung (GOT) / Bundestierärztekammer vorgesehen - Beim Kontrolltermin wurde mir geraten, den Zahnstein meines Hundes entfernen zu lassen. Von der Ärztin genannter Kostenpunkt: 100 - 200 € Am Tag der OP wurden plötzlich 480 € gefordert. Als ich eine Aufschlüsselung der Kostenpunkte gefordert habe und diese mit der GOT verglichen habe wurde deutlich das jeder einzelne Punkt weit über 100 % teurer berechnet wurde als eigentlich vorgesehen. Hab daraufhin direkt den Laden verlassen und bei einem, 2 weiteren Tierärzten angerufen. Die sind bei dem Preis fast vom Stuhl gefallen. Weitere Negativpunkte: - Telefonische Fragen können in der Regel nicht beantwortet werden. Personal unzureichend geschult. Kann diese Praxis nicht empfehlen. (Translated by Google) Absolute cheek! - Prices are 150% higher than those stipulated by the fee schedule (GOT) / Federal Chamber of Veterinarians - At the follow-up appointment, I was advised to have my dog's tartar removed. Cost mentioned by the doctor: 100 - 200 € On the day of the surgery, suddenly €480 was demanded. When I asked for a breakdown of the cost items and compared them with the GOT, it became clear that each individual item was calculated at more than 100% more than originally intended. I left the store straight away and called one or two other vets. They almost fell off their chairs at that price. Other negative points: - Telephone questions can usually not be answered. Insufficiently trained staff. Cannot recommend this practice.

War OK :)

The lady on the phone and at reception was very friendly and helpful. When I got there, my cat was examined because he had had diarrhea for several days. Otherwise he was in good spirits (appetite, playful, drunk, etc.). Even the doctor said that he was very inconspicuous and that there were no abnormalities when palpated. It was all the more surprising that I was suddenly told that it would be necessary to X-ray the cat and take some blood. I understand this if the cat seems sick. However, I don't understand when the cat is “as usual” and just has diarrhea. When the doctor noticed that I wouldn't agree to this, the mood in the room immediately changed. I left with my hangover without the suggested treatment and only took a probiotic. The next day I visited my regular vet after it was open again. As if by a “miracle” this was able to help without any expensive additional treatments. My cat has since gotten rid of the diarrhea. He simply has/had worms. For me this practice is a profit practice, nothing more. I give it 2 stars because the lady at the registration desk was very friendly and the vet treated my cat carefully and lovingly during the examination. I'll never go there again though.

Friendly and helpful personnel, calm doctor, and flexible schedule. In case of emergency or risk to the animal it's possible to get an appointment in several days. 2 cats, X-Ray, medication, vaccination, kastration.

Super competent, friendly and flexible. Often expensive because a lot of treatments are recommended that don't seem absolutely necessary, but you don't want to say no.

Very friendly and Kind services. Oviously they are professionals.

Haben unsere verunfallte Katze samstags dorthin gebracht. Wurde geröngt und untersucht... Die kamen auf alle möglichen Diagnosen, die uns furchtbare Angst um unsere Katze eingejagt haben. Als wir dann 100km in eine Tierklinik gefahren sind, haben die die Bilder vom Smartvet angefordert. Leider haben die es nicht geschafft diese zu senden. Und als sie es endlich Taten, hatten sie kein Format, welches geöffnet werden konnte. Zusätzlich stellte sich nach weiteren Röntgen usw heraus, dass keine der vom Smartvet gestellten Diagnosen korrekt war. Unsere Katze konnte gerettet werden, allerdings hatte der Smartvet daran keinerlei Beteiligung. (Translated by Google) Took our cat who had an accident there on Saturday. Was x-rayed and examined... They came up with all sorts of diagnoses that made us terribly afraid for our cat. When we then drove 100km to a veterinary clinic, they requested the pictures from Smartvet. Unfortunately, they didn't manage to send them. And when they finally did, they had no format to open. In addition, after further X-rays, etc., it turned out that none of the diagnoses made by the Smartvet were correct. Our cat was rescued, but the Smartvet had no part in it.

(Translated by Google) I would love to give the so-called doctor -10 points!!! The doctor only took a quick look at what my dog ​​had, the poor one had severe pain in his paw (without making a specific diagnosis) and he just stood there for around 30 minutes at his consultation. The poor thing was lying on this cold metal plate the whole time, I took my dog ​​and wanted to go, so the surgery says that I have to pay a fee of 20€. AND !!! this is a rip off!!! This fee only applies from 21.11.22 and not before!!! Don't get ripped off. They keep trying, but sometimes they guess at those who are in the field. (Original) Am liebsten würde ich dem sogenannten Arzt -10 Punkte geben!!! Der Arzt hat sich nur ganz kurz meinen Hund angeschaut was er hatte, der arme hatte starke Schmerzen an der Pfote (ohne eine spezifische giagnose zu stellen) und darauf war er einfach so um die 30 Min an seine Sprechstunde gestanden. Der arme war die ganze Zeit auf diese kalte Metallplatte gelegen, ich nahm meinen Hund und wollte gehen, da sagt die Sprechstunde dass ich eine Gebühr von 20€ bezahlen muss. UND !!! das ist eine abzocke!!! Den diese Gebühr trifft erst ab den 21.11.22 in Kraft nicht vorher !!! Lass euch nicht abzocken. Die versuchen es immer wieder, aber manchmal erraten sie an die , die vom Fach sind.

I am very satisfied with the service from Smartvet. I have two cats and the vet who takes care of them is very professional and caring. He takes the time to check what the problem is. I have been to a few other vets since arriving in Germany and this practice is the best for me. The reception staff are polite, friendly and empathetic. My cat's health is of utmost importance to me.

I'm very satisfied!!! My guinea pigs' lives have been saved here several times! It even survived critical operations such as bladder stone removal! I was also always supported financially. The staff is very friendly and personable! Thank you again for everything!