Ramada by Wyndham Rome/Verona image

Ramada by Wyndham Rome/Verona

Hotel

😠 Floor of room were so dirty my toddler had totally black feet that looked like charcoal, even when I just stepped on floor after shower my feet were dirty as well. Broke out with a rash by using their towel. Makes me wonder if they were cleaned in the first place. Toilet was clugged before even usin... People often mention room, dirty, hotel, told,


Address

200 S James St, Rome, NY 13440

Website

www.wyndhamhotels.com

Contact

(315) 281-9954

Price rating

$97/night

Rating on Google Maps

2.10 (92 reviews)

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Featured Reviews


Frequently mentioned in reviews: room (17) dirty (9) hotel (6) told (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Milton S. 7 months ago on Google
    Floor of room were so dirty my toddler had totally black feet that looked like charcoal, even when I just stepped on floor after shower my feet were dirty as well. Broke out with a rash by using their towel. Makes me wonder if they were cleaned in the first place. Toilet was clugged before even using bathroom and shower wasn't going down that quick. Dirty ceilings and spider hanging over 1 of the beds
    2 people found this review helpful 👍

  • 1/5 Donna D. 8 months ago on Google
    BELIEVE all of the bad reviews. I booked a stay here because I wanted to treat my husband to a last minute overnight getaway. This was the only hotel available within 30 minutes of the NYS fairgrounds in our homebound direction. We are 60 years old and after walking around at the fairgrounds for six hours we decided to drive to the "hotel", check in and relax a bit by the pool and then get cleaned up and go to the casino, out to dinner and then back to the "hotel". When we pulled into the parking lot, we knew we were in big trouble. There was no curb appeal unless you like broken blacktop with weeds growing out of the cracks and vagrants hanging around in the parking lot. I told my husband to leave the bags in the car because I didn't have a good feeling about this. I was right. As soon as we walked through the falling-apart front door, the smell of must and mold nearly knocked us over. The front desk area was dirty, the complimentary coffee maker was out of service, the welcome mat in front of the check-in desk was covered with debris the floor tiles we in chunks in some areas. I asked the girl at the front desk to see the room before we check in. She made a phone call and then handed us our room key. It was like walking through a creepy, rundown maze in an old asylum to get to the room. We finally figured out how to get to the room but we had to walk through three sets of broken down doors to get there. We walked past the pool on the way and from a distance it appeared to be somewhat clean but there were several trashy guests (maybe tenants) using the pool. Foul language was being spewed and I definitely wouldn't use the pool with them there or even after they left after seeing the class of people that they were. I'm sure the kids probably peed in there. When we walked into the room, the moldy smell was worse than in the lobby. We peeked into the bathroom and found some of the very things that others were reporting in their reviews. Such as.....a a dirty toilet being butted up to the side of the sink, the dirty floor, the cracked floor tiles, stains on the walls, etc. There was also mold in the grout lines of the tub/shower. I would not even consider showering in that thing. The velvety fabric chair in the room had particles on it and it also smelled. I was even ready to pull up a corner of the bed sheets to check for bed bug stains when I noticed a young man was at the door watching us and he started asking if everything was acceptable. I told him that it wasn't and that we wouldn't be staying here. We returned to the lobby and told the girl that we wouldn't be staying and she told me that we couldn't get a refund because it was past the 24 hours cancellation period and she offered to show us another room. I declined. I had called the previous day and asked the man that answered the phone about the bad reviews and he assured me that the reviews were fake. He said that a lot of people book the room and use it and the pool for a couple of hours and then complain about the room to try to get a refund. That should have been a good indication about the bad area that the "hotel" was in but I didn't think of that when I was talking to him and it was the only place available. He assured me that the rooms were clean and the place was pleasant to stay at so I went ahead with the booking. I told the girl this but it still took over an hour arguing with her to finally get a refund and we hadn't even checked in. Meanwhile, my husband called my bank and was on the phone with an agent almost the entire time that I was arguing with her. The man at my bank was preparing a charge protest while we were waiting for this girl to make phone calls to the owner of the property. We finally ended up getting a cancellation without charge. The $135 charge still appears in my online checking account ledger as a pending transaction but it should reverse come tomorrow (Monday). If not, the bank agent told us to call back and they would process the protest. DO NOT BOOK THIS HOTEL. It's NOT a even hotel. It's a dirty, $29/night MOTEL.
    2 people found this review helpful 👍

  • 1/5 Jeremy G. 5 months ago on Google
    I've stayed at a ton of lousy hotels, but this one is pretty special. It looks like somebody spluged on my bedside light and god for bid I have to use the biohazard of a phone. I'm pretty sure there's a pubic on the 3 button.
    1 person found this review helpful 👍

  • 1/5 John V. 5 months ago on Google
    This place is a DUMP. If I could have found another hotel that had availability I would have left. The room was rundown, the bathroom was a disaster with the fixtures being damaged, water damage ceiling tiles, dirty floors and the exterior door could be pushed in at the top and bottom - I mean pushed in enough to see inside the room and shake hands. There is no way this place could pass an inspection for health and safety, let alone sanitary conditions. If so, the inspector should be fired. If I could leave a review with zero stars I would. You have been warned - this place is a DUMP!

  • 1/5 Amanda M. 5 months ago on Google
    We needed a room in a pinch. The room was freezing when we checked in. The heater reluctantly heated the room with a constant noise. The room was dirty, turned our socks black on the bottom. Holes in the bottom of the tub. Terrible TV. It was blurry and got 2 stations. The smell of weed came through the vents. I would drive an extra hour rather than stay here again. There were some shady characters in the parking lot.

  • 1/5 DEJAN T. 7 months ago on Google
    The bathroom was dirty, the bathtub was clogged and had hairs in it. The floors in the room had no carpeting so you have to get up barefoot and step on the bare floor. The beds were very small and two people could not fit on one bed. The place is horrible and we will never stay there again.


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