1/5 bob (. 7 months ago on Google • 2 reviews
We
chose
Hotel
Eden
because
of
its
reputation
as
a
5-star
establishment,
expecting
nothing
but
the
best
when
it
came
to
service
and
amenities.
Unfortunately,
our
experience
did
not
match
the
expectations
that
come
with
such
a
high
rating.
One
of
the
main
attractions
for
us
was
the
convenience
of
booking
tours
directly
through
the
hotel's
concierge
service,
trusting
that
they
would
have
a
network
of
premium
tour
operators
to
ensure
a
fantastic
experience.
This
trust
was
misplaced.
The
tour
we
booked
was
abysmally
managed,
with
a
lackluster
guide
who
seemed
more
interested
in
finishing
the
tour
than
providing
an
insightful
experience.
It
felt
like
a
rushed,
inattentive
affair,
certainly
not
something
we
expected
from
a
service
associated
with
a
5-star
hotel.
Furthermore,
there
was
a
distinct
lack
of
coordination,
resulting
in
a
frustrating
experience
that
saw
us
wasting
our
precious
vacation
time.
What
was
supposed
to
be
a
highlight
of
our
trip
quickly
turned
into
a
source
of
frustration
and
regret.
Hotel
Eden
fell
substantially
short
in
providing
a
service
complementary
to
their
5-star
status.
If
you're
looking
for
an
establishment
that
meets
high
standards
in
every
aspect,
I
would
recommend
looking
elsewhere.
This
experience
left
a
sour
note
on
our
vacation,
one
that
is
not
justified
by
their
high
prices
and
supposed
prestige.