The housekeeping staff were very nice. The front desk staff were okay. The maintenance was very rude. We asked about the pool being cold, and he was really rude about it. 79 degrees is cold for an indoor pool!! They didn't care at all. Rooms we're pretty clean. Rooms we're small and didn't have much, didn't like that. Hotel breakfast is hot and included, it's decent. Overall, it was a decent experience.

Room was great: comfortable bed, dimming alarm clock, black out curtains, nice shower and plenty of space. Breakfast was nice; lots of options with adequate quality as well Didn’t have time to use the pool or other facilities on my short visit (layover), but the shuttle to/from the airport was a definitely a bonus as well.

Great facility. Clean rooms! Nice pool and hot tub. Close to the aiport and easy access to highways. Breakfast is great with good food choices! Layout of the breakfast room is spacious and excellent where people can freely move around without having to trip over each other. The sitting area of the breakfast is high class and very appealing! Keep up the good work!

If I could give this hotel negative stars I would do so. We are diamond members with Hilton and have stayed at Hilton properties exclusively for the past 5 years until today. Effective today, we'll never stay at another Hilton property again. We booked this Hampton Hotel through our Hilton account for a 24 hour trip so that our 18 year old daughter could do a quick interview for Global Entry authorization and get it finalized before spring break. There weren't any Global Entry appointments in STL for months so we sent her to Detroit and booked through Hilton because we trust the hotel brand (or we did). When she showed up she was turned away in the dead of winter because she's not 21. We booked the reservation through my Hilton account. We are Diamond members, but that doesn't mean anything other than we stay with Hilton a lot. We used her name and credit card to avoid any issues on check in. There was NOTHING on the *HILTON* website (where we book) about a requirement to be 21. I also went and looked at their terms & conditions - NOTHING. The only place this is mentioned is several clicks deep when looking directly at the website which I had no reason to consider at the time of booking (hindsight). When she arrived and they turned her away I spoke with management at the hotel AND Hilton customer service. Both representatives told me it was "common knowledge" that you had to be 21 to check into a hotel which is absolutely NOT true. We travel a ton and that concept had NEVER occurred to me. Not to mention she was able to find a Drury 30 miles away in the same state that was able to check her in that night. The fact that Hilton was so ready to throw her in the streets in a town that isn't super safe, in the dead of winter, over 7 hours away from home, in a city where we know NO ONE without any consideration other than the apparently hidden "policy" is appalling. We'll never stay at another Hilton or Hampton again. I just cannot believe the lack of humanity and the sheer condescending nature of this entire experience. Beyond the business and the policies from a business perspective -- the people, "management", involved in this situation -- I sure as heck hope you never have a situation involving one of YOUR young adults that you need some grace to ensure their safety. You could have done something but your choice was to do nothing for no other reason than the "power" you felt it gave you. Your choice was to cause harm. That is not power. That is behavior that tears down the fabric of humanity/community. Do better.

Absolutely an amazing hotel! Erin was the sweetest soul and was very helpful/accommodating for this breastfeeding mama! I truly appreciate her hospitality and welcoming myself and the others within the group that were with me! I hope to be able to visit again one day soon! Thank you Erin! If you need a good hotel, STAY HERE!!!

Rooms are horrible. The hotel is very old, rooms are very dated (they don’t mention this on the website). Housekeeping does a half job. The carpet is old and dirty, table wasn’t clean, furniture doesn’t match, bed is not comfortable. Just save your time And choose another hotel. Big no for me. I will never be back.

Pool is freezing cold. And jets don't work in hot tub. A lady in pool area said it has been like this for 3 yrs. Too bad. Room was great otherwise, Amenities awful! Oh and no cookies at any time!!

If you have a flight out of DTW I highly recommend this hotel. We have stayed here 1/2 dozen times the last few years and have never been disappointed. The facility is clean and well maintained. Most recently we had a very early flight and weren't able to catch breakfast but certainly took advantage of the coffee ;)! We travel with our dog (he's tidier than many people) so the fact "Pets okay" is a definite plus.

Very clean accommodations. Adequate breakfast included. Pool, whirlpool, and exercise room all well maintained. Very nice staff. Why 4? A little noisy due to proximity of airport. Only reason.

I had such a nice stay here last night. The staff are very friendly. The rooms are very clean and well appointed. Breakfast was very well done! I think the professionalism of everybody working here may be part of why all the guests are so friendly to each other. Or maybe Detroit is just a great place to live!

The most rude staff!! Maybe because they work at a hotel I don’t know I’m still trying to figure it out but don’t trust this place I left a 350$ hold for incidentals and I checked out because the terrible service and they told me I’ll get my $350 back in 2-3 days then a hour later there was a charge for 200 from them I blocked it then they did 150/100/75/50 they kept trying to charge my card which I kept blocking so they want to keep my $350 and charge me $200 more!!!$550 for what!?!? the rooms are so small there wifi is slower then dial up so they can make you pay for “better” Wi-Fi and even that one is just as terrible as the employees! Save yourself the headache worst hotel worst experience (mind you i was paid for 45 days to stay there you would think they would treat you like royalty) I came across the road to holiday inn and this is what a hotel is supposed to be like! I am taking legal action attorney on retainer if my funds are not refunded will update if needed!

Hotel booked through a third party days in advance. Fully paid in advance with the understanding of a late arrival. Upon arriving, we were told there was no guarantee of a room and that our room was given away. We were left scrambling for a place to stay, after midnight, with a flight scheduled at 10am. Be careful when booking here. You may not have a place to stay.

This is a good Hampton Inn. It has everything you expect from a Hampton Inn. It is reasonably priced. It is clean, comfortable, has all the amenities one needs, hot breakfast and is great to stop while traveling. In the bathroom downstairs they have napkins arranged just so and feminine items, which I thought were a nice touch.

The breakfast was horrible, we called for house keeping, they never came in. We ran out of clean towels and toilet paper, since house keeping never showed up, we had to go to the front desk and ask for these things. We had to take out the trash ourselves. I only give this hotel a 3 because, it's close to family, the beds were comfortable .

Great location by the airport. Quiet easy in/out friendly service. Nice free hot breakfast. Free bottle of water and cookie for Hilton Honors members. Highly recommend!

The condition and cleanliness of this location are far below what I would consider acceptable. Stains on furniture, dusty lampshades, and discovered a pair of dirty socks in the closet from a previous stay. One of the worst Hampton experiences I have had, although they seem to be trending in that direction as a whole.

I rejected staying eventhough I had a reservation because on the phone they cheated me saying parking was free while traveling several days. At front desk the said I should paid and when I called again reservation complaining, in reservation they insisted it was free. Terrible customer service. I jumped to Hilton besides the hampton right away. Hope they refund the money. Carlos Guerra London Ontario Canada

Nice place. Good room. Could have used a little better cleaning. No bed bugs

This is a great location for airport traveler's. Great customer service from all the staff. Very clean and quiet rooms. Highly recommend

Great location with a frequent shuttle to DTW. I've stayed here no less than 10 times, and especially like the park and fly package when traveling for a long time. Rooms are clean and spacious...ditto for the public spaces. Breakfast at Hampton Inn is typical of the chain. All good. Staff has always been great, and frequently upgrades Diamond members when there is availability. Shuttle drivers are friendly and get you over to the airport easily.

Very nice facility. Newer building very spacious rooms. Pool and hot tub, olus work out room. The laundry room is available for use next door at the Hilton. Breakfast was Good, nice atmosphere!

Very poor hotel, dated, smelly, rooms not cleaned properly and daily (despite requests). Powdered eggs out of the cardboard box breakfast, diluted light roast tepid coffee. Should shut down and revamp this hotel when proper staffing is in place

Very nice Hampton right near the airport. Staff are super helpful and the location is great (with a shuttle to the airport as well). This is the same area as all the airport hotels, so it feels fairly safe overall, though I would not leave valuables in your car overnight perhaps (which is true most places)... Breakfast was tasty, beds are comfy, showers work well, the lighting in the rooms could be improved, but overall it's a good place to stay when traveling into or out of DTW if you can get a good price.

We stay here every time we fly and it’s great! They offer Park and Stay packages and it makes it super convenient to park the night before and then take the shuttle to the airport in the morning. The shuttle then picks you up from the airport and takes you directly to your car.

Love this place. Clean close to airport. Wonderful free breakfast. Friendly professional staff.

I would've like to give a higher rating, but I keep having to call in about the same issue. I stayed on Oct 8 2022 for 2 nights and my reservation rate was apparently incorrect and hilton apparently can't figure it out. I'm highly disappointed that something that should be a simple fix has resulted in me having to make several phone calls. Its unprofessional and it makes me regret staying in your hotels. I mean I spent my money and all I'm trying to do is get the points that I'm supposed to get. Instead I keep having to explain myself. Really unprofessional and pathetic

Great stay. Perfect location close to the airport. Staff was so nice and helpful. Clean rooms Shuttle service to airport was timely.

Very poor service and management, I have been Hampton inn customer for many years and never had a bad experience except this time. The suite I booked for two nights was not available when I arrived! they gave us two room instead but the condition was to checkout next morning from the two rooms at 12pm and check in again in for the suite I was originally booked at 4pm!!! What a joke??? We had a wedding on that day and there was no manager even available to talk to. I emailed the general manager file a complaint and her reply was they they did what they do there is nothing else they can do!!! We had my niece wedding on that day at 4pm we ended arriving to wedding a hour late because no one at that FIVE STARS HOTEL!!!!!!!! want to take accountability for the mistake they made and fix it. I will never recommend this Hampton inn location to anyone. Two days ago I emailed my concern to their headquarters and still waiting for some to contact me. Never recommend this Hampton inn location to anyone poor management and services.