3/5 Amanda M. 1 year ago on Google
My
husband
and
I
purchased
a
wedding
ring
at
the
Kay
outlet
in
Eagan
in
November
of
2021.
The
ring
that
was
closest
to
what
I
wanted
ended
up
being
a
pre-owned
ring,
but
it
didn’t
bother
me
and
the
ring
was
also
offered
with
a
warranty.
Near
the
beginning
of
the
year,
I
lost
a
stone.
Using
my
warranty,
I
sent
in
the
ring
to
be
fixed.
I
used
the
Kay
in
Blaine
because
it
was
closest
to
home.
This
happened
on
two
more
occasions
in
the
following
5
months,
with
my
ring
being
sent
in
for
repair,
immediately
each
time.
The
last
time,
Kay
(Blaine)
wrote
a
note
to
the
jeweler
and
sent
it
along
with
my
ring,
advising
them
to
check
every
single
setting
to
ensure
tightness.
I
get
the
ring
back
and
everything
seems
fine.
June
12th,
I
go
into
Kay
Jewelers
at
the
Rosedale
mall,
for
a
simple
cleaning
and
was
told
that
one
of
my
diamonds
was
loose.
They
offered
to
send
it
in
to
the
jeweler
once
again,
but
my
husband
and
I
were
frustrated
and
wanted
more
than
a
temporary
fix,
so
we
decided
to
go
to
the
Kay
Outlet
in
Eagan
to
discuss
the
issue
with
a
manager
at
the
store
it
was
originally
purchased
from.
Once
we
get
to
Kay
(Eagan)
we
explained
to
the
manager
why
were
there,
but
she
offered
no
empathy
and
simply
offered
to
send
in
the
ring
to
a
jeweler
for
repair.
To
us,
that
wasn't
a
sufficient
solution.
Because
we
had
sent
in
the
ring
for
repair
3
times
since
we
purchased
it
in
November,
and
because
it
was
a
pre-owned
ring
that
was
obviously
a
faulty
or
damaged
ring
prior
to
it
ever
being
on
my
left
hand,
my
husband
and
I
had
hoped
for
a
refund
instead.
But
the
manager
made
it
clear,
that
that
wouldn't
happen.
She
stated
that
when
her
diamonds
fall
out
of
her
rings,
she
simply
sends
them
in
for
repair,
"no
big
deal."
She
also
stated
that
because
I
purchased
a
pre-owned
ring,
that
is
the
risk
I
accepted;
was
having
stones
regularly
fall
out.
We
felt
the
manger
blatantly
minimized
our
concern
and
basically
told
us
that
because
we
didn't
have
the
budget
to
purchase
a
ring
brand
new,
that
I
am
just
going
to
have
to
deal
with
having
a
ring
that
loses
stones.
She
offered
to
exchange
the
ring
for
something
else
for
the
original
purchase
price.
But
my
husband
and
I
were
not
interested.
The
manager
then
took
the
ring
under
the
scope
to
poke
at
each
diamond,
to
check
for
tightness.
A
minute
or
so
later,
she
said
there
was
"nothing
wrong"
with
my
ring
so
she
had
"no
idea"
what
the
Kay
staff
at
other
store
(Rosedale)
were
talking
about.
I
wish
I
would
have
had
the
mind
to
get
her
name
at
the
time.
We
returned
to
Kay
(Rosedale)
so
they
could
show
me
which
diamond
was
loose.
One
of
the
staff
members
took
my
ring
and
pointed
it
out
to
me.
She
even
showed
me
under
the
microscope
when
I
asked
her.
There
was
indeed
a
loose
stone.
(Thank
you
Rosedale
store)
A
week
later,
I
decided
to
return
to
the
Kay
(Rosedale)
to
have
my
ring
sent
in
for
repair.
I
was
assured
that
they
use
a
different
jeweler
than
the
Blaine
and
Eagan
stores,
so
there
is
a
chance
I
may
have
better
success.
On
that
day,
it
was
on
paper
that
I
was
sending
it
in
for
a
loose
stone
and
a
new,
broken
prong.
When
it
was
returned
to
me
I
learned
this
new
jeweler
replaced
the
bottom
of
my
ring
band
with
new
metal,
reshaped
the
entire
ring,
added
rhodium
plating,
re-did
40
prongs,
and
tightened
every
stone.
Although
this
ring
should
have
been
refurbished
this
way
to
begin
with,
I
appreciated
the
time
and
care
the
jeweler
put
into
my
ring
after
everything
I
have
been
through.
1.
Avoid
Kay
Jewelers.
2.
If
can’t
go
anywhere
else,
absolutely
do
your
business
anywhere
other
than
the
Kay
Outlet
(Eagan).
3.
You
should
also
stay
away
from
the
Blaine
store,
their
jeweler
is
hack
and
you’ll
have
to
send
your
ring
in,
again
and
again.
4.
Don't
buy
Kay's
product
without
a
warranty.
They
care
more
about
the
sale
than
standing
behind
their
product
or
customer
service.
5.
The
staff
are
not
equally
trained
to
be
able
to
identify
faults
in
the
jewelry
they
sell.
Don't
be
sorry
to
get
more
than
one
opinion
as
your
warranty
allows.
