Me and family booked a night here from out of state. Family of 4 with the king suite and pull out couch. First off the pool doesn’t exist so don’t pack bathing suits nor believe the pictures. We were told it had been out of use for 6 years. In our room on the south tower side we had no air and not to mention we had two toddlers with us. So it wasn’t pleasant nor did I sleep good. Parking is ridiculous being $42 a night but I guess your car stays safe right….? The breakfast that we paid for with our reservation was okay not the best breakfast I’ve had and it kind of bothered my family because waiters tried serving us when we didn’t want to be served and bothered us while eating wanting a tip…when our food was paid for…and it’s a buffet. The pull out couch for my oldest toddler was mediocre outdated kinda feeling. I will have to say it was clean more than other hotels I’ve been to so I give it that and it was close to a lot of attractions. That’s about it!

Rooms were just okay. No microwave (only 1 to share downstairs that was super dirty). The market gentleman and the gentleman at the front desk were extremely nice. Very good staff. Common areas (other than the microwave area) were nice and updated. Parking was simple but lots of people parked like fools. Area surrounding the hotel was a little dirty but it's walkable to the important things.

Overall the stay went really well based on the price ($133 for 2), location, service and the frequency of the shuttle bus (20mins/shuttle). Tidiness: the room was quite clean, that makes me comfortable to stay. I’m pretty sure the room was old, because the wooden door is peeling due to age, but the surface is cleaned, so no problem here. Service: the service is pretty good without too much fake smiles to catering customers. You can drop off your luggages if you arrived before 2pm, and they are good with that. Overall, the stay was good, compared to the hotels that I have stayed across the country.

My daughter was graduating from college in the area so I booked a room here. Upon booking the room, I asked was there a pool and was told yes there is an indoor pool. On the website, it states there's a microwave and refrigerator in the room. Upon arrival, there was only a refrigerator but no microwave. My granddaughter wanted to go to the pool so after her, my niece and nephew got dressed, we called the front desk to inquire about the location of the pool and was told that there hadn't been a pool in the past 5 years. I had an event to attend with my daughter so I made a call to the hotel while I was out to ask about the microwave that was suppose to be in the room and was told they would bring me one. Upon returning to the room (picture provided) this is what I was provided. It looks as if they pulled it out of an employee lounge or something with dents all over it. The 2nd night the cable went out and did not come back on (pictures provided). I called the front desk and was told that they had called for repair. For taxes and fees, I was charged the same amount as another night of stay ($466 for 2 nights) (pictures of room provided). I had family in another room, which they did not have any air conditioning. The hotel did have it repaired which worked for a few hours then went back out, however they did have cable the entire stay. Not 1 time did I receive an apology for any of the inconveniences from this hotel staff. I attempted one more time to address all of the inconveniences upon check out. At that time they offered to comp my parking which I didn't have a car there, so I asked that they comp my family with the room that had no air conditioning. They did do that for them. The staff acted as if all issues happen on a regular basis as they are quick to respond without checking any of it out. I would never stay at another Double Tree anything. I do not recommend this hotel under any circumstances.

I am old enough to remember when Double Tree meant a nice experiene with chocolate chip cookies placed in your room at night time... those days are gone. I didn't select to stay at this hotel. I was here to attend a meeting. It was my kid's spring break so my family was with me. We had a basic room with a king bed and pulled out couch. Could have upgraded to a one bedroom suite for another $30/night but decided it was not worth it. This hotel caters to the meeting crowd and I would not recommend it as a family-friendly hotel (there is no pool). We arrived around lunch time and the hotel restaurant was closed so we had to buy sandwiches from a small shop with pre-packaged items at airport price$. My family ended up walking to a nearby mall while I was at meetings. This is an older hotel that has been updated/refreshed a bit. Room was clean and had the usual stuff, including a small fridge. Still, the sink in our bedroom has seen better days (pic attached). Water bottles in the bedroom and gym would have been a nice addition. The gym was better than average but one treadmill was not working and the amount of equipment might not be enough for the number of rooms in the hotel (gym was crowded in the early morning). The meeting area was good and had a great view of the monuments. The food provided in the meeting area was good as well. Just sorry that my family has to be limited to a basic room most of the time we are here...

I was very satisfied with the hotel in general. However, there were not enough carts to carry the luggage to and from the room. Staff at the bar/restaurant and breakfast were extremely courteous and the food was very good at a reasonable price. Since I didn't get any help with my luggage, it was impossible to walk to the shuttle stop with my three suitcases.

The location is great. 10mins drive to airport or white house and walking distance to nearby shops. Free airport shuttle and free water bottles are great for late night travellers. I didn't try their cafe or other amenities so I cant comment on that . Room is comfortable and clean. Bed is on the firm side so I like it. Shower has plenty of water pressure. There are some damage in my bathroom that maintenance needs to take off before it gets worse. The front desk is very attentive 24/7 Con: It is kind of expensive with no river views.

I would definitely NOT recommend this place! 👎👎 They closed their pool and did not state that on their website. They closed the viewing tower so you get no nice city/ Washington DC views just the side of some buildings. There are no microwaves in the rooms, at least there wasn't in our room. Our shower barely sprinkled out any water. We could hear our neighbors every word and bump. Smelled lots of foul odors coming from other rooms, if you get my meaning. None of the vending machines were stocked. The restaurant is ridiculously expensive. If you're an alcoholic definitely don't stay here cuz you can't get away from the bar in your face! And worst of all the employee at the front desk told me parking was free for guests and then they charged me $168! For parking! That's $42 a day! For parking! I was on phone with them for over 30 minutes when I realized they charged me $168 and they very rudely informed me that the charge was for parking that I supposedly didn't have to pay. And again very rudely informed that there was no way I was getting my money back and that I was mistaken about not having to pay for parking. As much as it costs to park put that with your budget and stay somewhere nicer with a much friendlier staff!

The service at this hotel was great and the staff was really friendly. The rooms though.... they really need to be updated. Our bathroom mirror was broken all along the edges - which is a hazard - and the "King" bed in our suite was definitely a Queen. Our shower didn't drain properly, and since there is no daily housekeeping, that meant we needed to clean our own tub. Good thing I had my Clorox wipes...but I didn't pay the nightly fees to clean my own tub in a hotel suite. Yes, maybe I could've switched rooms but who wants to do that after dragging your luggage to your room and unpacking? The A/C was questionable - you had to turn it down to the mid 60s to get the air up-to-par. Note: this is coming from someone who typically likes the room in the 70s. If you don't care about any of the above and you need a hotel in a great location, then by all means...knock yourself out.

I’m giving this place a once start review primarily because it’s overpriced and lack basic hotel amenities. I planned a trip to DC. I wanted to make sure we were staying somewhere nice and safe. Upon arrival, I learned that parking is $42!!! Later that night, I called the concierge asking for directions to the pool and there is no pool. The pictures of the pool are Google ads that the hotel can’t seem to have removed. The beds are stated as a size full however they are smaller than a king. We haven’t had breakfast yet (it’s 1:30 a.m), but I’m sure that will be an experience too. Next time I’m in DC, I’ll definitely be staying somewhere else. This hotel is overpriced especially because it lacks basic hotel amnesties: Microwave, refrigerator, a pool, free parking, and truthful advertising .

The hotel rooms are not clean. We asked house keeling several times to bring fresh towels and empty our trash to no avail. They never came by to clean out of the 5 days we were there. Highly disappointed. Front desk staff was friendly along with the downstairs bellman. House keeping needs an upgrade.

There were multiple issues that occurred while my stay. I was very disappointed. 1. Room AC was so loud. I woke up at 2am to let the front desk know. They said they would send an engineer at 8am. At 6am I stopped by front desk to remind them of the issue and confirmed that the engineer would stop by at 8am. When I returned at 330 (I had only slept 3 hours and was jetlagged) the issue was not resolved because the engineer never stopped by. I had to call again and now have to wait on them to show up. Once they showed up, they said the issue could not be fixed and needed another room. I had to pack all of my stuff and move rooms. 2. Parking! When I checked in AND when I moved rooms the front desk person confirmed that the parking had been added to room key. I left my hotel room and tried using my card and it did not work which meant I had to pay for parking. When I asked the front desk about it I was told that the parking had never been added. This was very frustrating. 3. I had to check out early to come back home. I was charged $75 early departure. Wow! 4. Other little stuff around hotel: ice machine on 4th floor not working, room shower did not work properly I definitely expected more of a Hilton.

The staff here does an outstanding job. The front desk was super helpful, professional and efficient. The rooms were nice, but the disinfectant smell was overwhelming and there were no microwaves in the rooms. The room was nice and well appointed, although the TV in the front part of the room didn't work. I called the front desk and the phone wasn't picked up. I was only there for a night so it just wasn't a big deal. It was a little entering. There were 2 bellman talking who didn't even acknowledge I came through the door and I didn't see any signage telling you to go upstairs to check in. I looked for a luggage cart and never found one, while I saw a bellman come out of a restricted area with one. The bellman need to be friendly and welcoming or make carts available. Registration was easy and the cookies divine. It's a really great touch to offer cookies and water. It was overall a great experience at this property. It's just the little things that make all the difference either way...

We held a big conference here. All of the staff were excellent except for one unhappy bellman. The facilities are a bit older with lower ceilings and somewhat tired meeting rooms. Restrooms were updated and attractive. Food options are very limited. One breakfast and lunch spot plus a convenience market. One lobby bar that serves food from 4 till 10:30-ish. There is a Whole Foods market about 3 blocks away, that is convenient.

I attended the watch party in the Monuments room last night for the 4th of July. Each ticket was $40 and there was to be a dessert bar and you are given two tickets for drinks included in the price. I can't be mad at the hourly staff as they tried their best with what they had to work with. I'll start with the decor... The lack of it and how it seemed like a complete afterthought by management. It looks like someone ran to the dollar store the day before and taped it haphazardly to the wall. The dress code was smart casual. I expected this to be enforced since it was a paid event. Nope. Everyone in there looked like they were going to a Caps game or in sleeveless shirts. Don't put a dress code on the invite if there isn't one. The food was god awful. $12 for a hot dog. $8 for a pretzel. That was absurd. The dessert bar didn't have anything Gluten Free, what was there got my wife sick. The ice cream was more of a shake than ice cream because it was melting. The cupcakes had the same texture as cottage cheese as well.

Cooper and Seth made our stay amazing. Honestly I have stayed in hundreds of hotels and this stay is the best experience ever! Let's start with the way I was greeted when I checked in. Cooper went out of his way to explain anything and everything we had questions sending us on our way with cookies and drinks. Kindness means everything in today's world. While out in town on a Sunday Seth check up on us make sure we needed anything. So while checking out museums he made sure our room was getting the care we needed. Never been so pampered from the time I checked in to the time I left! Not to mention the metro station is 10 minutes away walking distance! So if you want to explore the DC area this is the place to stay at!!

The hotel itself is alright but has seen better days both from the inside and outside. Depending on which side your room is, you’ll hear the planes taking off from the nearby airport. I don’t think it’s quite worth the money but other hotels might be just as expensive. What you should definitely avoid is paying for breakfast here. It’s way overpriced. $28 for a buffet that I would pay maybe $10 for. There is an option to have omelettes made for you. But that costs extra. Oh and since it’s a buffet, at least you don’t have to tip, right? Wrong. Taxes and tips come on top of the $28. Just go to a nearby breakfast spot or even Whole Foods which is less than a block away.

Room was decent. There was an indentation where someone had obviously punched a hole in the wall. But other than that we did get fresh linen and pillows at our request and the bar was decently lively. It's getting 3 stars because of the parking situation. $42 a night for parking is ridiculous. Thankfully we were able to get street parking for MUCH cheaper but I feel like we just got lucky and even then in most cases until 8pm you can only park on the street for 2 hours so it's not even a great solution. But because there's not many options they can charge whatever they want and it's embarrassing just how much they choose to extort their guests.

You get what you pay for! The staff are friendly and location is perfect, walking distance from Pentagon mall and metro, short drive to dc. The rooms are nothing special but were clean! They only give you two pillows and beds are pretty uncomfortable. Parking is pretty easy to find for free or cheap around the building.

Convened a conference here in early September, and the conference staff were terrific! Everything went accordingly to plan. And the hotel staff were courteous and accommodating. Conference rooms worked out perfectly and options were solid and comfortable. We needed a low cost lunch option for conference attendees and they gave us three menu options that worked well given our packed agenda. Hotel rooms were comfortable and well appointed. Appreciated the in-hotel "mart" where we could purchase food, beverages, and snacks as needed throughout the day and into the evening in addition to a comfortable bar area where you could have dinner. Hotel shuttle from Reagan National was particularly convenient. Only ding would be not quite as close to Crystal City area restaurants as other area hotels. Would convene another conference here in a heartbeat.

While the location is nice, this hotel is very outdated and it was not cleaned before my arrival. There were hairs in the sink, on the toilet, and in the shower, the floor in the bathroom was dirty. The soap and towels were replaced but that was it. The staff were kind and helpful but unfortunately if you want to park a car, you will have to pay an additional $44 per night. They will suck every cent out of you. They say if you can find street parking go ahead but the payment for street parking is difficult to use and it is usually full. Very disappointed in that d place.

Location was great, however rooms are outdated with wallpaper peeling, dirty tubs and ceiling issues. My heat was at 93 degrees in my room when i checked in, i turned it down and left for an hour to have dinner, came back and it still hadnt changed... i tried to call downstairs and no one answered. I went down and finally had maintenance come to my room, the maintenance guy even said it was way too hot in that room. Tried to fix it and so i gave it time to cool off, after 1.5 hours it only went down to 85 degrees, im 7 months pregnant and was there for a conference it was now 1230am. Completely unacceptable, i called down finally got someone to answer and they said they would send someone else from maintenance, i explained the situation yet they still wouldnt offer to change my room. Second maintenance guy came and agreed still way too hot in the room, finally it went down to 80, i was exhausted after travelling all day and just attempted to sleep. In the morning i asked for a room change and got one on the same floor finally.

Exceptional customer service from check in to check out. Shak remembered me from my stay last month and upgraded my room and gifted me a bottle of wine. Room was meticulous, adorable view with balcony, and quiet. Upon check out Delphine, called a taxi and I was given a bottle of water while waiting. Breakfast was top notch too! Plus, you can't beat the location. Highly recommend this hotel!!

Staff were friendly, loved the location because everything was within walking distance (CVS, coffee, whole foods, the pentagon mall). My room looked clean and the room service employees were constantly cleaning the rooms (not mine though; I had the 'Come Back Later' sign posted). I didn't get to try out the restaurants, but it seemed lively and busy when I would pass by. Would recommend this hotel to friends and family.

Super nice inside , rooms are spacious! My only two negatives are there is one microwave in the lobby for everyone to use instead of it being in the room also the sheets had stains on them and the bathroom sink was not clean. Everything else was great!

Comfy beds and pillows, staff is nice, love the free cookies, rooms are quiet. Rooms could use a little bit of maintenance as the wall USB ports don’t work, fan in bathroom doesn’t work, and wand to operate blind is broken so I had to manually close/open. Overall a good place to stay that’s not too far of a walk from metro station and also has a free airport shuttle that we used.

We were very disappointed with the service here. We booked through Priceline and the listing said we would have a microwave in the room. It did not. We knew it didn't have a free breakfast so we had brought food that needed a microwave. They said the microwave was $30 a day. I said it was included in the listing when I bought the room. They said ok, and transferred me to guest services. They said they would bring a microwave up. 30 minutes passed and no microwave so I called again. They said they couldn't bring me one because it was $30 a day. I said they just told me in guest services that they would bring me one. She said ok I'll transfer you to them. She transferred me to their main phone number for making a reservation. I hung up and called the desk again and they refused to answer the phone. The listing also said there would be a shuttle to the metro. There wasn't so we had to walk 0.5 miles through a construction zone with few sidewalks outside the Pentagon to get to the metro. Super awkward with our four kids. The room was ok, but needs updated. The lobby looked beautiful at first glance til you looked at the furniture and saw how worn it was. Really the killer for us was the service. The woman was incredibly, incredibly short and rude with us. We felt like we couldn't even ask questions, and when we did ask, the answers were lacking.

Shak and Clay at the front desk took great care of my family and even went out of their way to appreciate us for being Hilton Honors members. This hotel is very unique and relatively large establishment. It used to feature a rooftop restaurant because of the quality of their views that is now closed. Pool is also closed but used to have a view of the Pentagon. Hopefully these one day return. While it's starting to show it's age in certain areas like the furniture and some finishes, it still offers a lot of value and a positive experience. You can get some really great deals here and stay incredibly close to the city sights or Reagan Airport. I'd recommend their Presidential Suite. They have multiple and all of them have huge balconies and that's very hard to find in the Metro area. Call ahead and book their Presidential Suite on the higher floors and pair it with a connecting King Suite and you literally have over 50 feet in length of private balcony space with 4 chaise lounges and a dining table. That cannot be replicated anywhere.

I recently stayed at this hotel, and I must say it did not meet my expectations at all. The first thing I noticed was hair on the chair, which was quite off-putting. The room's ceiling looked moldy and in a state of disrepair, making me worried that it might fall on my head. Additionally, the outlets in the room were loose, and it was clear that there were poorly executed patch jobs for things that had been broken over the years. Overall, it was a disappointing experience, and I wouldn't recommend this hotel to others. The hotel had a range of other problems. The furniture in the room was outdated and appeared sun-faded, giving the entire space a tired and uninviting look. The TVs in the room were not up to industry standards. Even the lobby had a dated appearance, with old furnishings that were soiled and decor that made the overall atmosphere feel unappealing. It's clear that this hotel is in need of a major renovation to bring it up to modern standards and provide a more comfortable and pleasant experience for guests.

As someone who has stayed at this hotel hundreds of nights over the last twenty years, I cannot remain silent about the progressive deterioration of both the quality of the hotel, its amenities, along with the hit or miss customer service. Regarding the building, watch out for a middle elevator on your way to/from the roof top restaurant owing it has multiple issues with opening, closing door and even moving after the door closes. Be careful of faucets in the room that are not secured by the lock nut underneath the bathroom sink. Keep an eye out for raised bricks around the perimeter of the hotel. Finally, be aware of several dated rooms, carpet, walls, bathroom fixtures, patio doors, windows, window treatments, and furniture. On to the staff, expect at best every other member to actually care about the customer, including the airport shuttle drivers and phone operators. While I had one shuttle driver from the initial airport stop when after he saw me out of the corner of his eye still stopped for me even after he had already just left the pickup curb location whereas the driver at the hotel the next day could not explain to me that the shuttle to the pentagon city metro/mall was not reinstated after the COVID depression (a real service downgrade owing the sometimes bone-chilling walk from/to hotel). Then separately, the hotel operator would not let me know the status of the airport driver based on when the driver called back to the hotel to announce they left the hotel or the airport owing my over an hour wait the next day at the airport when I had a second return from the airport. Finally at the hotel, management chose to close the rooftop pool in exchange for more revenue generating space (meeting, guest room or expanded restaurant space) TBD, at least they still have a gym. Then there is the front desk staff who included one individual who said “of course there is no complimentary upgrade for my Honors status, we are sold out” finding out afterwards that there were upgrades available and in fact I was upgraded by someone else later without issue. That same initial front desk person could not explain what to expect with the Hiltons corporate decision to exchanges executive lounges for $15/day food/beverage credit when I asked if that amount would cover any cold breakfast buffet. Getting five oranges/apples at $1 each, along with a protein bar and single bottled drink is what I had to settle for since the restaurant was closed and the shopette staff couldn’t explain what was available the next morning at the restaurant. Nor could the security/concierge who happened to be behind the shopette counter picking up his overstuffed plate of food without any offer of assistance regarding my question. Similarly the hostess at the roof top restaurant forgot to call my room as she promised even after making a reservation about availability before my reservation time if tables became available- which they did become available I was told by the waitstaff. Just as bad when asking about salad addons at that roof top restaurant could not get a straight answer and then ended up the waitress putting in the wrong order. Even worse I only was allocated one glass of water throughout the entire meal. Even after trying restaurant the next night ran into same drink problem - this time asking for hot water which they initially could not find until someone finally offered to microwave a cup. Then the final customer service failure was when calling the front office manager after my stay failing to get thru to anyone in accounting about why a second hold was placed on my credit card after I had already checked out of hotel was told “need to just wait and see”. This same manager happened to be the responder to my Hilton post stay survey with such a generic reply about how management cares about feedback that I felt compelled to write this review to warn others about a more realistic expectation if staying at this hotel.

This hotel has amazing customer service. They treated me and my family very well. While we were there, the temperature dipped into single digits and the heater went out at the Skydome Restaurant. Everyone had to wear parkas during dinner, including the wait staff. The hot water went out in our room and the heater was slow to work. These were all issues that could have easily ruined our stay. The upbeat staff managed to save the experience with excellent response time, cheerful attitudes, and exemplary attention to detail. I was confident that they did everything they could, as quickly as they could, and with a genuinely pleasant demeanor. We will definitely be back and have much gratitude for the top notch team at this Doubletree.

For all those weary travelers tired of overpriced accommodations, I highly recommend giving HoteIDuIIy.cᴏm a shot. Their price comparison tool is a game-changer, and this spectacular room rate is just one example. Excellent hotel close to the airport. Had to wait in the morning at reception with our luggage while my husband got our hire car. Lovely lady at reception got me a coffee while I was waiting. Excellent service with friendly staff.

Management at this place is absolutely awful. Do not stay here. They charge a $50 daily hold for rooms. A coworker of mine originally reserved 3 rooms that she cancelled once we realized our work would pay for the rooms. She had cancellations emails and everything. The hotel put over $3000 of holds on her credit card. After going down numerous times to correct it she finally talked to a manager named Shikeed who told her to shut up and that DoubleTree is a multimillion dollar company and they don’t care about her “measly charges.” This manager then told her he was going to authorize the hold because she wasn’t listening to him. This manager is clearly misogynistic and the disrespect he showed my coworker is appalling. There are higher quality hotels with actual amenities right down the roads.

Bed was wonderful. The gentleman that assisted upon my arrival to check-in was very pleasant. The restaurant staff during breakfast was excellent! The only ding was the front desk when my travel plans were delayed and I requested a late checkout. She was kinda rude and said it costs to do that. Perhaps it was the hotel but I've never incurred a cost as a Hilton member.based on my status to leave at 1p.

Hello everyone, the location is close to a lot of amenities. Which is great. The bed is hard as a rock, the room was clean. There was no shower gel in the bathroom dispenser, breakfast after a horrible nights sleep is 18$ per person. They do accept dogs. Front desk is friendly if unhelpful. They are definitely a 2 star hotel. I have no idea how they got a 4 star rating. Happy travels people 🎊🍾

Wanted some ice went to the same floor I was on no machine. Just pipes went to the next floor machine there. Not working, went to the next floor no machine. Just pipes was very upset. Some lady told me I had to go to the market. And they will give you some ice. And this is after not finding any luggage cart's. The check in was also very slow.

When I first checked in, the representative asked me if I would like to upgrade my room. I told her, “No, thank you.” Then she noticed I was a Diamond member and said I receive free upgrades, so of course I accepted the free upgrade. I extended my stay by a day and dialed zero to let a representative know and requested I remain in the same room. At this point, I had interacted with a total of four employees and had zero issue. Now on my third time attempting to extend my stay by three days, I once again dial zero to request the same room. Although I saw cheaper hotels with high ratings, I didn’t feel like moving, so I settled with this location’s higher price for that reason alone. But the representative on the other end of the phone said my upgrade was an error since I booked with a third party and I must pay $52 more to continue my stay in the room or leave immediately for the room that was actually booked online. I thought this was uncalled for—to check-out early. It was already the evening and I don’t see why I had to leave prior to my check-out date which was the next day at 11 am. In my mind, it all translated as me being “kicked out” and a complete disregard for me as a human being. There were no sincere apologies as if I were the one in the wrong. I do suggest that all employees are educated on the policies regarding third-party sales regardless of Hilton Honors status. No customer should ever be treated in the manner that I was treated. I was perfectly fine with staying in the room I booked the first time without an upgrade. And on top of all that, I was told my early check-in fee of $30 would be waived, but it wasn’t. As a result of being treated less than human, I cancelled my three additional days and switched hotel chains. At this moment, I am not sure if I’ll ever book with a Hilton hotel again unless there is no other choice. I did mention my dismay to another employee and they actually chose not to even respond—zero customer service skills! So for $52, two of Hilton’s employees decided to risk a relationship with a customer who has given their company thousands of dollars, the math just doesn’t add up. Plus, I’ve shared and will continue to share my horrible experience with others. All of this adds up to more than $52.

I stayed there two separate nights on a recent trip to the area. Based on my experience, I'd say the best thing about this hotel was a three-way tie between their superb salmon, being across the street from a Whole Foods, and those dang delicious cookies they give you at check-in. Other than that, things were just okay. My room in the North Tower was good, but my room in the South Tower was subpar. Parking is a little rough, especially in a rental, but far from the worst I've seen. The hotel bar is expensive but nice, and they pour the drinks strong. I suspect that there were also some good aspects of the hotel that I didn't take advantage of. All in all, given the price and location, I give it four stars. Just be sure to ask for the North Tower at check-in.

Our flights were cancelled last night. We were exhausted and got to this hotel close to 11pm. We went to the bar area and met me tell you the entire staff and the manager were absolutely wonderful. They got us food right away and the food was delicious. I want to thank the bartender and the bar manager. Spot on service for 3 exhausted senior citizens including a 96 yr old.

Standard room prices for the Pentagon area. Probably the best location for walking to the visitor entrance to the pentagon. As with any “fancy” hotel, food is not included. The breakfast restaurant is expensive. I thought a microwave breakfast bowl from the on-site “convenience store” would be reasonable, but it was over $15 dollars. I made sure I bought some food at the pentagon CVS for my next morning—two bottled waters and a box of oatmeal packets for under $10. I remember this hotel having an excellent gym from a stay almost ten years earlier. The gym is still there, with plenty of equipment, but it all needs some service, upgrades, or replacement. The yoga/floor pads were grimy and the treadmills were very squeaky.

Overall the stay wasn’t too bad. However there was fried chicken in and on the carpet of the room when we got in. They got us checked in really early and the guy that did it was exceptional. I later asked someone about getting the shuttle to the airport and was told there would be no issue, just show up. When we did arrive for the shuttle it was completely full. When the next one came they let flight crew members cut and 2 others cut in line, when we tried to let the driver know he told us to shut up. This was so bad other guests were calling for Ubers to get to the airport. We didn’t get on a shuttle until almost 45 minutes after we arrived. It was a mess, unprofessional and not worth it. I’d pick a different hotel or just plan on walking to the subway. Also the shuttle goes to another hotel to pick up more people before the airport. We almost missed our flight and were very stressed out due to this ridiculousness. To the managers response that we will get which is the same on every review (yes we can see them all if you didn’t know) we won’t be giving you another chance and will avoid this hotel chain at all costs in the future. Somebody higher up should be monitoring this. Look at all the poor reviews lately.

Very nice hotel. The view was amazing of the city. The room and bedding was clean. They do have several places to grab food from however the "main" dining area is only open during certain times whereas the market is open pretty much all day. Also, for this being near an airport the planes were not too loud but it was nice to see all the pilots and attendants coming in.