One of the young men who helped us today was very helpful, giving many recommendations of places to visit, answering all our questions, and providing resources/maps for us.

Very bad experience! Wondering to book tickets for Te Puia and they cannot do it if do not get answer by phone from Te Puia... Expected more from a tourist info center!!

Really enjoyed the Cafe at the Rotorua Isite. The staff are super friendly and very helpful 😀. The Coffee and food is delicious 😋

Very quiet compared to last time here.Covid has really hit the town hard so come along and support them.

Extremely helpful staff that helped me with tickets for places I wanted to visit and gave me suggestions on what else to see while in rotorua. A great first place when you arrive to get the most out of your visit.

The staff were so helpful. I booked a number of trips with them, most with some discount. Great set up. Thanks team.

Be careful. After our paid trip was cancelled due to the weather and a refund was offered, they don’t make the refund for 3-4 weeks, don’t reply emails and can’t reach them over the phone. Better to pay trips directly, not through iSite. The tour guides say they requested the refund, they don’t know why iSite holds it back.

Fantastic place not only for tourist but locals aswell sometime the discounts instore are so worth driving from other side of town. Service us always great in there. Heaps of pamphlets of local activities

Lovely clean toilets. Very helpful staff. Gave me directions and map for Macpac shop. very clear and concise. Thank you busy place.

Very helpful centre with lots of brochures, and displays and nice staff. It is well worthwhile spending an hour here on arrival in Rotorua before heading out to explore. There is a nice playground area out the back door.

Great place to pick up brochures about various activities. Best part is the friendly and knowledgeable staff who have great suggestions and will even book reservations and tickets for you.

What a great experience. Such helpful willing staff. Sorted a complete South Island Tour for our Chilian friend. It was complex with travel accommodation and tight time lines. Awesome service in a beautiful building with complete bathroom facilities all nice and clean. The free WiFi was excellent. All located in the town centre.

Lovely building is located very well known place. Easy to access.

Very helpful staff, as always even though everything is a bit uncertain after the lockdown. We are on our way to whakapapa and this is great place to stop by for information. Tourist must come here to get yourself tons of activities ideas

Great place for information about the area. The staff are very friendly and helpful.

Very helpful and knowledgeable staff great place for brochures and souvenirs should definitely check out giftshop

Great service, the staff were so knowledgeable and helpful. Lots of good advice, well worth a visit.