We live very close to this particular motel and ever since it has become emergency housing its subject to regular domestic disputes taking place, sometimes this goes on for 30 minutes plus. There seem to be security on site at the front it would seem they are more pre-occupied with smoking/vaping and conversing amongst themselves. Absolutely sick and tired of listening to the carry on. If the owners are reading this the borders are open again, so cancel your MSD contract and get back to running a motel which is what your site is designed and consented by council for. Neighbouring residents are sick of it, I sit here writing at 11.53am on a Sunday morning while listening to your guests screaming at each other because ‘somebody didn’t bring the car home in time’ had a gutsful, sort it out Rotovegas Motel owners!

Great place to stay. My room was nicely renovated, comfortable and quite. The hotel is close to shops and restaurants. John is amazingly helpful and friendly. Thanks for sharing your time!

Stayed for the weekend as a treat for our kids to have fun with the park,spa and pool and relaxing time for me and hubby while we didnt need to go anywhere we could just kick back.. the room was good loads of space really clean and close to everything. Bed was extra big and comfy so we had a good sleep aswell. Reception was awesome good communication. Overall a really enjoyable stay. We will definately be back🙂

Great family hotel with a large and warm water pool. We had two bedroom warm apartments with a kitchen. The city center, shops, and restaurants are nearby. Our refrigerator did not work, but the staff immediately brought a new one. An excellent playground, tennis table and a large BBQ.

The rooms are clean and tidy. The interior is very stylish and has more of an apartment than motel feel to it. It is well furnished and the location of the Motel couldn't be more perfect being situated almost right in town and directly across from an affordable supermarket. I enjoyed my stay here and believe my travelling partners did as well.

We were booked in at short notice due to our booked accommodation being unliveable. We were made to feel very welcome and nothing seemed too much trouble. The accommodation was clean and had everything to make our three day stay enjoyable. We would definitely recommend this to any travellers staying in Rotorua.

We stayed in the house as there was a large group of us. The house was perfect for our group. The living area waa large and comfortable. The kitchen was very well equipped. There was always plenty of towels and blankets. The motel was in a fantastic location, we walked to the supermarket and into town. The only negative we found was the house was not the cleanest

Nice hotel located in central Rotorua. Rooms are well furnished and ample parking available on site. Rooms are very well kept and comfortable. We stayed 4 nights here with a 7-yr old. Washer and dryer are located in an adjacent block, and costs NZ$4 for wash and dry each. Enough restaurants, supermarket located in the area. Highly recommended.

The lady staff was ok, helpful in the sense of knowing where to eat unhelpful in the sense that we paid for a room with amenities that were not there. Had we spoken to the male staff member about our concerns I think he would have been a lot more understanding and accommodating - mainly that we booked and paid for a room with a hot tub but when we turned up the hot tub was not existent in our room and the lady refused to offer any refund on the room - even the difference in price for each room. We are reuquired to pay before arrival so I thought this was quite unfair and rude considering we paid for something we did not get. We would have not paid the extra had we known we would not get a spa or our money back for the difference - slightly misleading advertising and then once challenged regarding paying for a hot tub room but being put in one without she just quoted some consumer guarantee and told us we could not be reimbursed the difference OR moved to the room we booked, not only that but we were able to book a second room online stating it had a hot tub when her reason for not moving us to one was that there were none available, there was according to their online booking platform. The option was a room without a spa at $140 a night or a room with a spa for $155 per night. 3 stars because while the room was nice, it was noisy most nights and the room was supposed to have a spa - would have 5 stars had they given us a refund on the difference in price between room with spa and room without.

Class A customer service. The room we had was very clean, comparable to a 4 star hotel. Tim,the Manager (not sure in he’s the owner), was very polite and kind. It was a bit sad that the original room we booked in had a problem. But he gave us a bigger room and a complimentary voucher to use at Polynesian spa. This have turned our night to be better. They also have a heated outdoor pool for guests and they can give discount vouchers for other eatablishments (as long as they have them and you will need to ask Tim or anyone in the reception). Again, we had a great stay at this motel and we thank Tim for this. JB

The rooms are cute with retro decore. There was a hot tub and a kitchen which was very nice. The rooms got very warm during the day, but you can open the windows at night to cool down. The location was great and in the middle of a lot of attractions.