Absolutely terrible and super unprofessional. Worst experienced I ever had in my life. I wish I was exaggerating but I'm not. After a long day of travelling in a foreign country, we just wanted to go back and have a good rest and unwind however when we reached the location, we were told by the "cleaner" that the place was closed for renovation in December. A month ago I had already confirmed my booking and paid the booking fee and also received confirmation. On the day of trip this happened to me with no prior warning and honestly I feel like this was a scam. What reasonable hostel closes for renovation on the most busiest month for the hotel industry. Worst part is I spent the next two hours panicking and looking for an alternative place to stay and most places was fully booked. I was so close to being stranded but thankfully found a single place that was available. This was so unprofessional and I almost had to spend the night out. I hope serious actions will be taken against this place.

Really cool place, felt like a cool hangout for young people rather then a hotel service minded kind of place. The staff is super friendly and like to chat with you, helpful when I wanted to book things and good with information. The common areas are just great with the outside seating, pool table, bar, hot tub, etc. It is surprisingly clean as well for such a cool place. Kitchen a bit small perhaps but I did not use it terribly much while there. Decent beds and facilities.

Our experience and Crash Palace was by far the best experience we’ve had at a hostel. We were immediately welcomed at the front desk by an awesome staff member who made conversation with us, explained everything really well, and gave us good suggestions on things to do. I felt very secure there as they have a key card system to get past the front desk. The hostel had many bonuses, like a free hot tub, pool table, extremely cool artwork, spices and oil in a well equipped kitchen, lots of movies to choose from, etc. Our bunk rooms were very comfortable and we met some awesome people there. The owner is a really cool guy, and as long as you’re okay with some colorful language, you should definitely find the time to chat with him! We loved our stay there and would definitely recommend it to anyone!

This hostel was so great to sleep in! One of the best sleeps I've had my whole trip in a dorm! It was spacious with a fan and nice and quiet with a comfy bed. The kitchen is quite gross at night when all the moths come... 1000's of moths!! They should get some screens for the windows. Great location, friendly staff and would definitely recommend!

Centrally located hostel with daily free activities and competitions. Excellent facilities including hot showers, kitchens, spa pool and bbq. All areas were very clean and well decorated. Be aware they usually have loud music playing until around 11pm most nights, and even later at weekends. In addition, rooms next to the bathrooms will hear the electric hand-dryers going all the time. Most of the staff are friendly and fun however there is one person who we found to be rude and unhelpful.

As a backpackers hostel, it is very good! We got the ensuite room. It was a double bed. Very comfortable. There is a hot tub available for use. The sink was a little small. But otherwise the toilets are clean and sufficiently spacious. WiFi is fast. The walls are pretty thin though. So expect to be able to hear your neighbours. Supermarket is about a 3 min walk.

Awesome hostel environment conducive to meeting other people and having a good time. The hostel bar is well stocked, hot tub nice and warm, and the rooms are well kept. Only issue is that the Rotorua sulphuric smell seems to be particularly present, however you get accustomed to it relatively quickly.

It's our second time here and we still liked our stay. They have a billiards table that you can play and a hot tub both outside. The place is secured with a lock on the door going to the rooms. They have working heater during winter even in the common areas. The rooms are spacious and it's good if you are travelling in big groups.

Cool clean and beautiful backpackers with friendly staffs.. reasonable price for rooms.. amazing experience ..

Great hostel with really friendly staff, lots of facilities and good calm ambiance. They organise activities every nights, and they offer their own alcohol on sale at the bar inside the hostel (which means you can drink your own). The dorm are clean, there are multiples bathrooms available. However, I was in the 6 bed dorms and we were in a building outside the main one. We had to go outside into the main building at night if we wanted to use the bathroom. Not that convinient when raining or cold. The kitchen was clean every morning however it was so dirty sometimes. It's not the staff fault but the guest. However, maybe have someone do a quick clean after dinner or something.. Comfy beds, nice sheet and no money deposit for the keys.

Good location. Beds were really comfortable. Bathroom was constantly out of toilet paper and hand soap. Kitchen was constantly out of dish soap. Guests either left their dishes by the sink or just rinsed then with water and put them back on the shelf.

amazing and cheap place to crash. it is very clean and showers toilet and washing area are cleaned frequently. the kitchen has everything you need. the eating area is quite small but you have the opportunity to go downstairs and eat and drink outside in comfortable chairs. you can store your luggage.! also they offer cheaper deals on different activities !