Read old reviews and it scared me off a little, but I found out it was under NEW MANAGEMENT. So I decided to try it out and.. Honestly I have come in and really enjoyed my workouts. Mainly, most of the time I come in there isn't too many people here. It's very peaceful. Very clean and organized. Alex, the owner or man in charge, is a great dude. He is cool to chat with when he is around and he even helps you in your workouts if you need it! Plus free water and towels and the all time perk 24/7!! I am loving it!!

Place as taken a turn for the worst. Been a member since it opened. And it has only had one good manager since his name was Alex and is no longer here. The gym’s heat is never working it’s an issue every winter here along with the AC in the summer time. From what I hear people are paying $60.00 a month here witch is outrageous for what you get. Bathrooms are always a mess here Gym equipment is falling apart due to lack of maintenance. One of the ellipticals has been broken for 8 plus months and nuts and bolts are falling off the equipment. Owner of this location clearly has no idea how to run a gym. I will also add emails, text or phone call are never answered.

DONT RECOMMEND AT ALL. Took $1300 for a personal training with Adrian and just 6 sessions in 1month. He has been giving reasons and didn’t turn up for the training at all. Finally after waiting for 2 weeks with no training, asked for reimbursement and he keeps dodging. Gives all kinds of reasons and not paying me back my money. I don’t recommend this fraud place at all. Terrible service and cheating customers of hard earned money.

This place is garbage ever since Alex left. He always took initiative to take care of the clients. Talking to Kate today to cancel my membership I felt awful for her, she needed to send me a picture of the cancellation form NOT a PDF, not an Email a picture to fill out the fields on the form on a different piece of paper to send back to cancel membership! Then charge me $25 if I didn’t have my key fab to turn in. When I asked her about turning it in, I needed to make an appointment to make sure someone was there. Kate, your manager aka “corporate” as you told me when I asked who is in charge, is setting you up for failure and lots of upsetting phone calls from clients. There’s a training issue, which is a reflection on management aka “corporate”.

BEWARE!!!! I can’t even begin to describe how awful this place is. Especially the Grayslake location. They have horrible business practices. The lured me in by calling to say I won a raffle. I supposedly won a membership for 6 free months. I came in and met with Olivia to claim my prize. I was very clear about not wanting to enroll into a membership. Olivia said I had to put a card on file to pay a $25 deposit for the key fob…which was understandable. I obliged. They had me sign for my transaction on some type of iPad. Less than 6 months later, I find out I’ve been bamboozled! The whole thing was very misleading and deceptive. Definitely bait and switch vibes! At the time, I didn’t know I was signing a membership contract, but apparently when I signed for my card receipt on the iPad, I signed a whole contract. They have now charged my card for one month of membership $40 (prematurely). I caught the charge many days later and demanded a refund. Now, nobody is available to return my calls, nor text or emails. They won’t even staff the gym for me to come in and drop the key fob off to cut ties. The one time I was successful with reaching Olivia, she stated she couldn’t give me a refund under any circumstances. Mind you, I explained to her that I’m currently 9 months pregnant and on bed rest, but she still refused to give me a refund. She said she’d have to ask “corporate” about it. Now, they won’t take my calls, nor answer texts or emails. There’s no way there’s some big “corporation” backing these shady business practices. I can’t even believe they’re still in business. Stay away from this place. Their gym is filthy and it’s not even worth $40/month. They have no integrity and make their living from ripping people off. They don’t care about their customers! They are very, very, ghetto at best! Just raggedy!

Canceled after only 3 months. Machines always broken, always out of sanitizer and spray, bathrooms dirty with overflowing trash bins and machines very dirty and not taken care of. I called numerous times about these issues and it was not fixed. Pricing was way too high for lack of care this place gave. I tried calling, texting and emailing for weeks until I threatened to challenge the charges with my bank did someone reach out to me that if I did, they would "sue" me. Was not afraid of this since i was mislead in charges and they canceled my last month prematurely even though I paid first AND last month when I signed up. Very terrible customer service! Do not give them your money as they will keep charging you even when you cancel!

Alex always made communication easy but it seems he's no longer in charge 😕 the office is always locked. I've been on a month/month basis since September of last year and was trying to get in touch with someone to tell them I will no longer be doing boot camp and have them stop the recurring payments. So far the voice mail is full and has been for the longest. I also have texted and emailed with no luck . There's a magical portal that only they know about on how to cancel online. Well atleast they never said anything about this or how it works or to have it set up. Since I know for a fact I was only doing a month/month basis I just canceled my credit card and made sure I have the emailed copy from when I initiated boot camp. I must say that most of these comments on management and cancelation has proven to be quite true. 🤔

DESPAIR and DISAPPOINTMENT!!! Passing through a nightmarish helplessness. My wife joined gym with lot of verve and enthusiasm betting on personal trainer who’s none other than owner of the gym; paying a hefty sum. Barring few instances, the guy never turns up; giving lame excuses n when asked to give back our money; he becomes discreet and eventually stops responding with name sake texts. We are not going renege till we get back our due, though this Christmas will go as one of the darkest in recent times. Friends be aware!!!

Won a raffle here for a free month and ended up staying! Gym is great and people are always super nice. If I could just stop eating at the BBQ productions next door, then I might hit my fitness goals one day. Thankfully I always get in a good workout too!

I’ve been having a great experience at Aira Fitness! The facilities are clean, quiet, and the equipment is everything I need for my workouts. The staff is so sweet and helpful. My sign on process was quick and easy. Best gym I’ve been to.

I love this gym! Staff are helpful and mindful of any training needs you may have. Has everything you need to get the work done. Great facility with even greater people.

Very clean place and the trainers are excellent. Alex was very helpful with fitness journey along with the help of the other trainer Adrian. Both have been very professional and they help me great deal with my fitness journey. If you want the best fitness results, stop by Grayslake location and Alex will take care of the rest

They Keep charging me for monthly dues even though I have informed them that we never authorized monthly payment. We bought a 1 year ONLY subscription. We were assured by the owner that it was close ended year and that we could either do another year or not. We joined February 2020, so only had about a month before Covid closed it down. Then, approx November 2020, we started getting emails stating our monthly payment was due. WOW, so 9 months instead of a year! Also, no extension for Covid! I have texted, emailed, called, to try to get them to stop. The emails saying we have a balance due keeps coming. I am going to contact the Chamber of Commerce, and the Better Business Bureau.

This place is horrible, do not go here because all they’ll do is steal your money. I have to constantly dispute the monthly reoccurring Im being charge after stating through various emails and texts that I would like to cancel my membership. There has not been no response and I even had to drive up to the gym.. what a surprise..no worker either. I never seen anything like this.