1/5 Anne G. 1 year ago on Google
Before
I
begin
this
post,
I
do
want
to
say-
the
vast
majority
of
nurses
and
staff
were
nothing
but
kind
and
excellent
to
us
during
our
visit.
I
don’t
blame
any
issues
in
the
ER
on
them.
The
staff
were
doing
the
best
they
could
with
a
crazy
waiting
room
containing
a
sea
of
irritated,
sad
and
scared
patients.
Beaumont
clearly
needs
to
be
spending
their
money
on
extending
the
capacity
of
their
emergency
facilities
and
paying
their
staff
better.
After
our
experience
today
I
am
left
to
surmise
that
the
9.5
hour
wait
my
fiancé
experienced
in
the
Beaumont
ER
this
afternoon/evening
was
a
result
of
overworked
and
understaffed
employees,
structural
organization
issues
and
physical
lack
of
space.
My
fiancé
is
a
type
1
diabetic
who
was
in
DKA
for
the
entirety
of
his
wait,
which
causes
severe
dehydration,
nausea
and
can
lead
to
a
variety
of
further
serious
(sometimes
permanent)
health
complications.
DKA
is
a
huge
health
risk
for
diabetics
when
left
untreated,
and
we
have
been
to
other
ER
locations
in
Metro
Detroit
that
were
much
smaller
yet
clearly
better
equipped
to
handle
such
an
emergency.
At
those
locations,
the
longest
wait
we
have
had
for
a
bed
and
IV
drip
in
the
past
2-3
years
was
2.5
hours.
He
was
fitted
with
an
IV
port
upon
entering
but
never
given
an
IV
bag
in
the
waiting
area
(even
though
we
asked
repeatedly
for
one
as
it
would
have
expedited
the
process
and
saved
him
a
great
deal
of
pain).
We
were
told
there
was
not
a
single
nurse
who
could
fit
him
with
an
IV
bag
during
that
9.5
hour
wait,
even
though
he
already
had
the
port
in
his
arm
for
some
reason?
It
was
a
horrible
experience
to
witness
his
suffering
and
imagine
how
bad
the
complications
could
become
as
each
hour
passed
us
by.
Ultimately
we
should
have
left
sooner,
but
we
had
already
paid
for
the
blood
work
that
was
done
and
for
the
IV
port,
and
we
were
consistently
told
that
he
had
been
moved
up
in
the
priority
order.
I
also
want
to
draw
attention
to
the
manner
in
which
patients
are
forced
to
wait
in
the
bay
until
a
room
is
open.
We
were
VERY
lucky
that
someone
was
permitted
to
wait
with
my
fiancé,
since
he
needed
constant
care
and
attention
in
his
state.
There
were
many
sick
and
elderly
sitting
in
the
waiting
room
for
the
entirety
of
our
visit
who
were
not
permitted
to
have
a
family
member
with
them
due
to
lack
of
physical
space.
They
sat
(or
stood)
alone,
separated
by
glass
panels
and
in
locked
wheelchairs.
Due
to
their
condition
or
age,
most
were
unable
to
leave
their
wheelchair
to
approach
the
front
desk
and
inquire
about
when
they
might
finally
receive
care.
Meanwhile,
pediatric
ER
patients
were
so
crowded
that
they
did
not
even
have
the
room
to
wait
in
the
main
sick
bay-
we
were
told
it
was
so
busy
that
the
children
and
their
families
had
to
occupy
a
hallway
as
they
waited
to
be
seen.
Collectively,
this
experience
was
the
furthest
thing
from
a
comfortable
and
compassionate
hospital
environment
than
I
could
possibly
imagine.
All
told-
if
you
are
in
a
true
emergency
health
situation,
this
is
NOT
the
ER
for
you.
Writing
this
post
saddens
me,
since
I’ve
had
a
high
opinion
of
Beaumont
all
my
life
and
was
raised
believing
it
offers
the
best
services
in
the
metro
Detroit
area.
After
this
experience,
my
eyes
have
been
opened-
we
will
not
be
returning
to
their
ER
in
the
future.
This
is
an
area
of
the
hospital
that
desperately
requires
immediate
attention
and
improvement-
and
Beaumont
is
an
expansive,
well
funded
health
system.
I
have
to
wonder
why
little
has
been
done
to
improve
the
capacity
and
quality
of
the
ER
at
one
of
the
largest
and
most
celebrated
hospitals
in
the
state,
and
why
so
many
other
reviews
echo
the
experience
my
fiancé
and
I
just
had.
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