What’s to say, other than a very very very tired gym. So tired in fact, it still has the ‘esporta’ lockers from 2011!!!! Gym equipment is just as old with 1/3 of the floor being out of use…. Generally an unclean, sad effort of a health club that does not motivate or provide a sense on health and well-being. Swimming pool is another story, with broken tiles and sauna/steam and jacuzzi also generally broken. Despite sending numerous notes to customer services and centre manager, I’m yet to receive any replies. Head in the sand it seems. Why does Tunbridge Wells not have a health club that we can enjoy with our children??? Any recommendations please and we a desperate to find an alternative.

Took my kids to the swim classes here. Nuffield changed their policy after I’d just purchased a new block of twelve lessons. I asked for a refund because of the change and was only refund for one of the lessons per child. I have lost hundreds of pounds! I’ve made a complaint and haven’t heard anything. Awful. The kids are now at another swim school and have made so much progress in such a short space of time compared to the year we were going to Nuffield.

Showers are dated and rusty and not all the equipment works 100%/is very worn, also i would prefer a place to change privately instead of being in front of people, however really friendly staff and over all does what you need it to.

Conveniently located and good parking. Great class schedule. But pool/jacuzzi/showers constantly closed. Equipment very dated, air con insufficient in summer. Definitely not a 'luxury' gym, and not worth the monthly cost.

Personally my experience here was great. We went to the pool and the changing rooms were amazing. Spotless but the hair dyers weren't working. The pool itself was a great place to relax. Showers were lovely as they even provided body wash. Prices for goggles and other items were fair. Overall I would come here again to go to the pool.

Poor Management, Moody staff. Do not honour vouchers given out to members. Ignore emails. Closed spas, rarely working facilities, old equipment. Poor customer services. Overpriced and undermaintained. Hopefully a takeover is in the pipeline and a manager who has respect for members that have contributed to the costs of the buisness for many years. Out with the old and in with the new time .

Very run down and needs an update. “Machines are 20+ years old and aren’t as effective as they should be” (mentioned by a gym staff member). Spa pools have been closed for 6 months, multiple facilities always out of order, tiles in the pool have come off all over and cleanliness in showers and changing rooms is very poor. Overall still charging the same price as though it was new and updated…

I've been a member at this gym before. Thought I'd give it the benefit of the doubt a second time but I've got to say it's dreadful not very clean, equipment definitely needs replacing and two many family sessions in the pool. It's really not worth the monthly subscription. I wouldn't recommend to anyone joining this gym it need pulling down.

Keep away from this gym! Its not good at all. The water in their swimming pool is infectious, I became unwell for nearly 2 weeks after my first swimming session at this gym! The equipment in their gym is like toys for kids! Save yourselves money and your health! It was my first and Last day at this gym. Will NOT recommend at all to my loved ones.

PARKING ALERT. Dear Gary (General Manager), Please relocate the parking tablet in Reception to a more noticable spot, and please don't fob me off with "the parking tablet is hard wired to that location in Reception". What does that even mean?! My 5 year old could shift it for you if you need a hand! I received 3 park fines within a 7 day period because I decided to work from the cafe and spend my money on Nuffields coffee and sandwiches for which I have now had to pay £180!!!! all because I did not know Nuffied Gym had a parking tablet in Reception!!!

As a member of another Nuffield gym Sutton) I took out a second membership for Tunbridge Wells so I had the option of using if I needed. Having not used TW Facility I cancelled my membership at what I believe was after a full year. Cancelling is far more difficult in joining and does involve going into the gym and completing a form. I cancelled my DD and about 1 month later I received a demand for £35. I called several times and each time after choosing the correct option the phone rang until answer phone kicks in. I left a message each time and no call back so we could discuss whether the monies are owed or not. My wife same issues as myself phoned independently still no response back. We have now both received letters from debt collection company. I cannot say if this is normal for other Nuffield health centres but cancellations here need management investigation. I would give 0 stars if possible.

Staff are very friendly and welcoming but the gym equipment is quite outdated need a refurbishment

A very well equipped gym with great swimming facilities. It was very quiet and easy to get on weights for a weekend when I visited on an open day. Reception were very friendly and helpful explaining where everything was in this large gym. If I lived local to the area I would definitely join.

Staff are very friendly and the gym is always lovely and clean however the equipment has seen better days and needs upgrading. I new state of the art cable machine wouldn't go a miss. The air con is also pretty poor and barely kicks out on a hot day. I wouldn't say this gym is worth the monthly cost.

Top quality service and facilities !!!!

Dated gym for the monthly price you pay. Always a handful of machines not working. Pool and changing rooms are dated too. One of the water fountains was broken for over 2 months with the other letting out a small dribble. It's all little things but they add up. Can't comment for the classes. Also really hard to get hold of staff - never called me back!

Best gym around Tunbridge Wells. Peace, quite(well depends what time you arrive) but in general nobody bothered you unnecessary. Good gym equipment. Reviewing gym not really using other "attractions " in here.

I made enquiries about being a member for just using the swimming pool dont want yo use gym as have health issues staff didn't want to know curt with me and rude part of Nuffield health bit of a joke I'll use the pool in council public baths instead

Was a member for 4 years. Had to end membership two weeks ago. Staff are very rude, heard managers and receptionist use derogatory words! outdated equipment. There’s more mould in the building then members. Ive had my stuff stolen and all the manager had to say was we can’t do anything about it! My wallet, phone was stolen! There’s mould in the nursery which is a serious health hazard. They don’t do regular dbs checks as one of the staff members told me they was working around kids and did not have a valid DBS check

Very friendly gym, always very accommodating. Lots of facilities to use.

Left a little while back due to noisy swimming lessons making it tricky to swim with up to 6 members in a lane. The place was also really dirty and had lots of broken equipment :(

This gym has had it. It's appalling Nuffield are charging high rates for a gym that is run down, filthy and generally not fit for purpose. Complained to staff on a number of occasions but it just falls on deaf ears.

Great gym and swim facilities and happy helpful staff.

Poor quality with extremely high monthly cost.

One of the best gyms I’ve been to and I have been to quite a few. Super friendly while completely professional and very high standards. I love the range of classes all the way from spin and HIIT to yoga and prelate. And they’re all very good.

I do enjoy it but I can’t hide the fact that after all these months of not being able to use the steam room it is still out of action for “technical reasons”. I was really looking forward to using steam room and to not have ready for 17th may is poor management. Other than that I honestly love the environment and facilities 👍

Great service not to busy and has plenty of machines for everyone personal trainers are wonderful and the stretching area is great the swimming pool is great for all ages and the gym has equipment for working any parts of the body whether its calfs biceps triceps or even just stamina it has it all

This was the last Nuffield gym on my list and I believe I've done them all. This is definitely one of the better ones. Signs of age in changing rooms but clean, good equipment range and layout. Only downside for me was visiting during swimming lessons, the pool was a noisy stressful experience which isn't what I want but can't afford to except myself from such circumstances so there you go.

Great gym, large and loads of equipment. Lots of cardio machines and good stretch/freespace. Pool (20m) is nice with 4 lanes, 2 hot tubs, sauna and steam room - Steam room often not working though or works but low on Steam! Changing rooms are clean with large lockers. Cafe is ok, meals could be more substantial and it could be open later though.

The pool is nice, warm and clean. The hot tubs again now they have been replaced are nice and warm, but have been out of action for technical reasons quite often. Gym floor however I’ve found has been badly laid out with very dated equipment. And not much of it really. The cleanliness isn’t too bad but now I have other facilities I’ve used to compare they are rather dirty, better at the start of covid but slipped back again. I’ve found another gym which is much better and half the price…as Nuffield gyms go it’s not a good one…

Well equipped, with a large number and variety of machines, many quite new. Staff are very friendly, and generally a large and clean gym. Large pool with Steam room and Sauna. Plenty of parking.

Good value gym. Great pool area

As a new member, first impressions very good. Swimming pool and spa facilities are fantastic and all staff encounters so far have been very friendly and helpful. Slight discount through work also handy to make membership more affordable 👌