Poor service response to our problem we gad to cut our stay by 2 nights and head back up to scotland we were told someone would be in touch still waiting for a reply. The bar service was poor 1person serving the bar and restaurant was poor.eating in the restaurant they ran,out of starters and the main meal was a 40 minute wait we have been using the hotel twice a year for the last 5years on tge plus side tge rooms are first class and so,was the breakfast. But will have to think about our future trips,

It was certainly adequate for the price, the room was on the warm side, would not be able to stay in it in hotter weather or a heatwave. Windows rotten and hard to lock window when I went out. One of shower doors was broken but I could still shower. However the room was clean. the bed was very comfy and the staff very friendly. The housekeeping lady was lovely! Breakfast was was fine and was a reasonable variety.

I can easily recommend this place for a break or night stay as I did. The staff was very polite and helpful, the room was clean and I was comfortable after a busy day working. Morning breakfast gives me enough power for another tough day. Thank you for this support Innkeeper's Collection Rugby Team.

It is very nice cozy place. Very good atmosphere. The room was big, bed was great, but wintertime the bathroom is cold. Some heating would raise the standard significanyly

Andrew’s friendliness and welcome started the stay well. We had dinner and food and service was excellent. Room clean and well appointed, however I think that water should be provided in the room.

We loved our stay and would 100% stay again. Stayed in a family room which was very spacious especially the bathroom. The room, bedding and towels were very clean and the housekeepers came in each day. The hot drinks station was well stocked and we were given hot chocolate on request which was appreciated. There was a fan in the room which we were very pleased with especially as the weather was hot during our stay. We struggled to figure out opening the window, we didn't ask for help and was content just using the fan. We did hear the outside traffic which did disturb us a little when we were sleeping during the early morning. The food in the restaurant was absolutely gorgeous. We ate an evening meal on two of the nights and couldn't fault any of the food cooked for us. We at first were put off by the prices however on reflection agreed that the prices were completely justified due to the very high quality of meals. The waiter staff in the restaurant were all friendly and professional at all times. It was only on checking out that we were made aware of the complementary drinks during breakfast for hotel guests, we would of liked to have been told this on arrival or the information included in the rooms information booklet. We weren't travelling with a dog however loved how dog friendly the hotel was and have passed this on to family and friends. All in all we loved our stay and would definitely stay again if travelling to the area in the future.

The manager was very friendly and extremely helpful and professional. Room 16 is very dark with minimal lighting and he let me use the meeting room for hair and makeup as I was attending a wedding in the local area. We both had a full English breakfast in the morning and it was spot on! The room was clean, and we had a undisturbed nights sleep as it was very peaceful. Two improvements would be availability to an iron and ironing board and also the bed was rock hard and super uncomfortable. Overall it was good value for money, very friendly staff in all interactions we had from the manager, bar staff? Hotel cleaners & restaurant team. Fab team around 👏

Really enjoyed our stay. Staff were great, food was good, prices reasonable. Room was fairly quiet considering the hotel is on a busy junction. Couple of negatives shower water overflowed the shower tray, we did mention it to staff. Car parking was difficult, as you were busy.

The room was very comfortable, clean & tidy. The breakfasts were great. The pub atmosphere was welcoming for a single traveller. The staff were professional and Emily was particularly friendly and helpful. The Sunday roast was amazing.

Nice place. But certain things let it down ie accidental fire alarm at 7.45am and that there was no heating in the room whatsoever. The only reason for mentioning the above was that when I dropped My keys off the woman on the desk was making fun of it. I wasn't really amused nor did I feel that she gave two s@#&% about it. Was a lovely room and bathroom though. Just a little disappointed about customer service.

My welcome was great, friendly and helpful. The restaurant wasn't too full and service was quick, the food good and the beer selection was varied and reasonably priced. The ambiance was very pleasant. Service was better than on my previous visit. Breakfast was excellent too.

Poor room. Small. Nothing like the photo on your web site. No chair. No room for chair. Shower flooded the bathroom floor. Dirty window that didn’t open properly. Outlook, a large skip and rubbish bins. Definitely not good value for money.

I was disappointed with my stay at the Dun Cow and certainly did not feel it was value for money. The room was not exceptionally clean; the shower drain, bathroom floor and carpet were dirty too. At breakfast all 8 (yes all!) glasses were dirty. I had to ask twice for clean glasses. There were grains of dirt on them and remains of lipstick for example on the rim. Breakfast was slow and when it arrived my toast was burnt (avocado on toast). My husband asked for a poached egg but got fried. There was no water out for breakfast either.

Very comfortable room. The staff were very friendly. There is no formal reception area. Checking in was done in the bar. I arrived during a busy lunch time. It took a while to get checked in. As my guest room was still being cleaned, I had to wait a couple of hours before I could access the room. The barman, who checked me in, did not explain access to the rooms. There needs to be clearer instructions to guests checking in on how to access the area where guest rooms are located.

A great and very comfortable stay. Only one small moan is that the plumbing is a bit noisy as could hear toilet and shower when in use in next room. Staff all very helpful. Would (and have already) recommend the Innkeepers Lodge to others

Staff were fantastic. Asked if I could check-in early due to grandson's christening, staff member checked and we were allowed in early (Many thanks for that) Room was excellent, great size and clean. Bathroom spotless. Booked to have breakfast and I would like to say it really was a good breakfast, in all the hotels I've stayed in, either in UK or abroad, it was possibly the only time I've had a breakfast served that was hot. I will definitely be going back and using again. 10/10 to all staff

The ONLY good thing was the gentleman on the reception on our last morning he was very pleasant and helpful . Everything else was a disaster

It was just lovely!! The manager was fantastic! We were very grateful for the coffee in the morning! Will definitely be stopping again!

We had a lovely stay..room was lovely...shower was very temperamental...cool showers certainly wake you up!! The food was fab...I did ask twice if I could mash instead of chips and it was no problem. The staff were super friendly and very helpful.

Every single thing about the Inn keepers lodge was fab would love to go back. Staff were lovely and very accommodating. Our breakfast server was second to none couldn’t do enough for us. Well done

Lovely stay managed to get keys early as was attending a wedding. Breakfast was nice. Be good to have a direct number to speak to the hotel instead of going through switch board as was trying for ages to see if we could check in earlier. Only one person serving breakfast so service was a little slow and things ran out quickly

We chose the Dun Cow for Sunday lunch because in the past it has always been good but not this time! there were 12 of us and the pub was not busy. The main courses ordered took 45 minutes to arrive but accepted this as the food has always been good. I sent my meal back almost immediately as it was almost inedible and it was replaced promptly but was no better (pork belly with crispy crackling) this was pork belly with a rubber coat and very sad veg. One of the other main courses (chicken and mushroom pie) came complete with part of a label in the pie mix. After complaining to the manager I was not charged for these two meals but sadly the damage was done for what was a special occasion and I was very disappointed. C.B.L.

Went there on the first day of opening, a table had been pre booked had to do the track and trace on arrival. Shown to our table which had been sanitized and the waitress took our order and was the same person who poured our beers and delivered it to our table. All round, first class service stuck to the rules all though a bit chilly having to sit outside so wrap up warm if the sun isn't out. Thank you Andrew and Lisa.

Spent a long weekend here. The staff were all friendly, polite & helpful. Our room was comfortable & spacious, clean and nicely decorated. It was a very warm weekend when we stayed so it was nice to have the courtyard area to sit outside our rooms. We ate in the restaurant each evening. Great choice on the menu and the food was delicious. Good value too. The full english breakfast was excellent. My only criticism would be the small variety of fruit at breakfast but all in all a lovely place to stay.

Staff food room everything was lovely couldn’t fault a thing

Room was good size and clean had all we needed

Nice spacious room. Excellent staff. Not bad value for money.

Our stay was very brief - arriving at 10pm and leaving early the following morning, it would have been nice to stay longer, but we just needed somewhere to sleep rather than having a holiday. However, the staff were friendly and helpful on our arrival, and the room was spotlessly clean, modern and very comfortable.