1/5 G B. 2 years ago on Google
Been
staying
here
on
and
off
for
over
10
years.
Back
when
there
were
metal
room
keys
to
insert
into
a
key
hole.
Even
when
their
boiler
broke
in
winter.
When
they
had
a
sewage
smell
problem.
Returning
after
they
had
renovated.
Always
used
a
family
room
away
from
reception
so
made
a
special
request
for
one
and
was
told
it
was
done.
Arrived.
Checked
in.
Not
pleased.
Room
1
should
be
defunct.
It’s
too
close
to
reception
so
noise
can
be
heard
from
there.
The
door
does
not
open
fully
as
there
is
a
post
in
the
way.
The
room
backs
onto
the
pub
kitchen.
Loud
music
from
staff.
Conversations.
Smoking.
The
only
ventilation
is
the
bathroom
window.
Hard
to
keep
the
airflow
in
the
room
when
the
bathroom
is
in
use.
The
room
is
stuffy
regardless
of
the
provision
of
a
fan.
I
was
offered
a
family
room
the
following
day
but
it
was
pointless.
By
the
time
the
room
had
been
checked
out
and
cleaned
we
would
have
had
one
night
left
to
our
stay.
Informed
reception
not
happy
and
complete
complaints
form
online.
Update
28/08/21.
Having
made
a
complaint
on
the
day
and
requesting
a
refund,
I
was
flabbergasted
that
over
two
weeks
later
I
received
a
“sorry
you
did
not
complain
in
time”
response.
Clearly
a
hotel
that
disregards
it’s
good
night
guarantee.
I
responded
immediately
to
the
ill-informed
reply
and
it
has
been
another
two
weeks
since.
Based
on
this
experience
I
shall
not
be
recommending
this
hotel
chain
to
family,
colleagues,
or
friends.
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