Firstly, I believe the AT&T business model is first come first serve. Waiting is just part of the game much like any store. If you want the VIP experience, you need to order online and have the knowledge to handle the rest yourself via an automated service. Yesterday my phone finally met its match and needed replacing. It lived a short but hard life…RIP. I noticed that if you sit in an AT&T store long enough reading the signs and listening to the TV loops you’ll learn that you’re eligible for benefits and device protections that you probably never read in the fine print. Anyway, I wish I could remember the name of the gentleman that assisted me but, I believe that he was a manager. Even if your customer service person isn’t as knowledgeable, the prompts on the tablet aid to assist the employee in updating your plan. In my situation, I saved money. After a 10-20 minute wait as the three employees worked with customers, I replaced my phone with an upgrade, received impeccable customer service, professionalism and honesty. Sure it took more than a few minutes but that’s the price you pay to work with a real human. This isn’t the first 10/10 experience that I’ve had at AT&T or a franchise. Waiting is part of the game after all, but there’s something to be said about working with a person 1:1.

Jon was the most helpful representative that I've ever worked with at any Cellular store. I was able to get exactly what I needed within a reasonable time frame. Jon even came up with the incredible solution on how I could solve the problem I came in with.

Let me tell you a story about Alex! Alex is an employee at this att store. My mom and I went in there to return a phone, but we walked out with knowledge of this cell booster product. We have been living in a cell dead zone for years! I told alex how frustrated I was and he was like whoa whoa check out this product! Here we are 30 years later with full bars on our cellphones! This is a miracle in Castleton Vermont! 10/10 Alex on customer service 100/100 for recommending this product

I tried to figure out what was going on with my cell service with the online support. Which was absolutely no help. I decided to try the store. They were absolutely wonderful. All of them were extremely friendly Jon’s the one that waited on me. He was marvelous. Extremely personable. And really made me feel at ease. Got my service all up and running. I wouldn’t even hesitate to recommend going to the store.

This location has AMAZING employees working here. The customer service is incredible. John helped us- I cannot even put into words how thankful we are for his excellent representation of ATT. He is so well versed in EVERYTHING having to do with your phone or plan and he is so friendly !! And funny! He truly made the experience a breeze. He made our entire day honestly, it was like sitting down with a friend ! They’re very fast in this store too. I was noticing other interactions in the store and seriously everyone who works there is soo kind, attentive, and makes you feel welcome and taken care of! We have nothing but the best things to say about this location. They really will make you happy to be ATT customers. We cannot thank them enough for showing us patience, attention and providing solutions for all of our questions! Thank you so much, Rutland Att !

Our salesperson was very helpful and knew the phones and promotions . A very personable young man and he was the newest associate there.

CHLOE was a wonderful help with the many questions I had! She is very pleasant and a great asset to your company!

Got what I needed and fixed my immediate issue. Was only in the store a long time because I couldn't stop tallking, great customer service and someone give Tyler a raise. Great experience.

Chloe was such a good help, when my phone just stopped working. She was very knowledgeable and helped me through each step to get a new phone and one that fit my needs It's also nice to see that the vibe at the store has not changed. A really good friend of mine use to work there and the vibe is still very welcoming and feels like your hanging with friends sometimes. All in all a very good place to get any kind of phone help

I had a wonderful customer experience - greeted immediately as soon as I walked in the door. Replaced my old cell phone with a brand new phone and accessories. Customer service was fantastic, quick and easy!

Alex is incomparable. A+! He is knowledgeable, patient, charming. You are lucky to have him as your ATT ambassador. Could not have been a better experience. And it was 3 1/2 hours! He is spectacular.

Jon was great to work with. Really personable, patient, and took the time to review all the options. I really think he went above and beyond, and this was by far the best experience I've ever had with device purchase and setup.

The AT&T store representative that I visited today was extremely knowledable was able to fix the problem that I had with my phone pairing with the Amazon Alexa. I am extremely happy with the service that I received, I thank you very much Jon.

I honestly am very happy with my phone upgrade. The people are nice and give good deals. I’d recommend going there for a phone and/or upgrade. All it’ll take is a little patience and money.

Tyler was a huge help. He spent a lot of time setting up our 3 phones and 3 watches! Dry knowledgeable and was able to problem solve our issues. Job well done. Give this man a raise! -Steve

Brett helped me out today upgrading my iPhone that had just died on me. Super fast and painless process and that is all thanks to Brett! Typing this on my new phone…AWESOME

Very helpful and to the point. Not trying to get me to spend the most, instead helped me save lots today!! Happy family

I came in to get a new phone and Tyler C was very friendly and helpful! He hooked me up with a new iPhone 13 pro and the service was quick and efficient. I surely would come back to this store!

Jesse assisted my family and I in rearranging and updating our service plans. He was very knowledgeable, helpful, and professional. His customer service is greatly appreciated!

Great experience in the Rutland AT&T store. Jon, Brett, Alex and both Tyler’s really know what customer service is all about. A warm and pleasant welcome super helpful and they know their stuff! Thanks to the Rutland AT&T team

Brett Austin was a huge help today! He troubleshooted getting both my boyfriend and I set up with new phones at an incredible discount. He was knowledgeable, patient, and dedicated to getting the process completed regardless of how long it took. He also multitasked and was able to balance helping others simultaneously without interfering with the exceptional quality of customer service he provided. Give this guy a raise! 😀

Brett was extremely patient and helpful. While we transferred between phones, he took the time to review our family’s plan and find ways to save us money on our monthly bill. He’s very knowledgeable and personable.

Cannot say enough positive things about Brett. We had so many phone transfers that it took several hours. (We were able to leave phones with him and come back.) He was so patient and did not get agitated in the least. He was incredibly, incredibly helpful.

Went into the store On Friday 9/29/23 with hopes to upgrade to the new iPhone. Ryan and Trent were above and beyond helpful. Extremely knowledgable and personable. My old iphone was having issues "backing up" and wouldn't perform an immediate transfer of data. Ryan was very patient and they troubleshooted the issue until it worked. They helped me pick out a case I liked and helped me decide between the blue or gray titanium finishes for the phone itself. Being a sales manager myself, it was a breath of fresh air to see young, engaging people have such amazing customer service skills. I asked them both how long they had been working at AT&T and to my shocking surprise it was only about 3-4 months. If I hadn't asked I would have guessed years. Truly impressed with both of them and helping me with my new iPhone. Very grateful for the help and kindness!

I could not be happier I made the switch to AT&T! I needed a new phone as my speaker broke unexpectedly I was immediately greater and helped. Tyler and John really made the experience stress free for us. Tyler was able to get my bill down and I was able to add a line. I had my toddler with me and John stepped right in and was so kind to helped keep him happy through the whole process! I could not have had a better more stress free experience! Thank you AT&T your team is amazing.

I had the pleasure of going into this AT&T store to update my phone yesterday. I took advantage of their online system to schedule an appointment in advance, which I would highly recommend. Tyler was the knowledgeable salesman/tech expert who took care of my upgrade. He is easy to work with, is good at understanding your needs in a phone, and easily explains the features of the new phone so you walk away ready to use it without confusion. In addition, Brett, the manager was also there, on his day off I might add. He is equally knowledgeable and a nice person to work with. Both of them were genuinely pleasant and kind. I can't say enough good about my experience at this store. It is so refreshing to walk into a place as well run and easy to navigate as this AT&T store. Hats off to them for caring about their customers and creating this kind of place.

Ryan and Brett helped me setup a business account for my company's phone service. It was a great experience overall. Thanks guys

Today was a very long process in trying to add my son to my AT&T account. It was no fault of my associate George. He was wonderful professional polite and a pleasure to work with. Thank you George!!!!

I ordered a new phone and when it came in and I went to the AT&T store. Tyler switched my old phone to my new one flawlessly. I would highly recommend going there for any iPhone or technical needs you have.

AT&T experience was so much better than Verizon. Real people not robots. The in store reps were knowledgeable and worked with us over the course of a couple of hours to find us the best plan to suit our needs as international travelers. What else can I say…goodbye Verizon hello AT&T!