1/5 Sara K. 1 year ago on Google
I
had
a
less
than
OK
experience
at
another
vet
in
my
area
so
after
reading
all
of
the
great
reviews
for
this
vet,
I
decided
to
give
them
a
try.
I
adopted
my
two
cats
early
in
2022
and
one
of
them
is
very
hesitant
of
the
carrier
no
matter
how
many
techniques
I
try.
They
ask
for
a
$59
deposit
when
you
make
your
first
appointment,
which
I
knew
about,
but
what
I
didn’t
know
about
was
their
supposed
cancellation
fee.
After
trying
for
30
minutes
to
get
one
of
my
cats
into
a
carrier,
I
called
the
vet
to
get
her
appointment
rescheduled.
I
was
told
it
was
no
problem
and
that
rescheduling
for
two
weeks
out
was
OK.
There
was
no
mention
of
waiving
a
cancellation
fee
or
that
there
even
was
one.
When
I
called
today
to
reschedule
again
after
another
30
minutes
of
trying,
I
was
told
by
a
very
rude
receptionist
that
the
first
rescheduling
cancellation
fee
was
waived
and
that
if
I
rescheduled
again,
I
would
be
charged
a
cancellation
fee.
I
let
her
know
that
I
would
have
remembered
being
told
of
a
cancellation
fee
the
first
time
around,
but
she
reassured
me
that
I
was
told
over
the
phone
and
it
is
in
the
invoice
they
sent
me
so
she
“was
confused
on
how
I
didn’t
know”.
I
looked
at
the
invoice
they
sent
me
and
it
has
no
mention
of
a
cancellation
fee.
She
told
me
that
if
I
had
called
an
hour
before
then
I
could’ve
gotten
the
appointment
rescheduled
but
why
would
I
be
trying
to
put
my
cat
into
a
carrier
an
hour
before
her
appointment?
All
I
was
asking
for
was
some
help
and
different
supplements
that
I
could
give
my
cat
that
would
be
safe
and
calm
her
down
much
more
than
these
pheromones
they
recommended
would.
So
if
you
have
an
animal
that
is
hesitant
to
go
to
the
vet
and
go
in
their
carrier,
I
would
avoid
getting
an
appointment
here
because
they
will
not
lend
you
any
support
or
help
when
you
are
obviously
struggling.
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