5/5 Shivasankari B. 6 months ago on Google • 40 reviews
Challani:
A
Hidden
Gem
for
Custom
Jewellery
and
Unforgettable
Hospitality
If
you've
ever
found
yourself
in
a frantic
search
for
a custom
jewelry
piece
only
to
be
halted
by
stifling
time
constraints
and
unresponsive
makers,
then
you
are
in
for
a massive
delight.
Let
me
introduce
you
to
a hidden
gem
of
a shop,
Challani.
This
isn't
a
mere
jewelry
store.
Instead,
it's
a
haven
that
turned
my
desperation
into
delight,
literally
at
the
eleventh
hour.
Yes,
you
read
it
right.
Let
me
tell
you
a
story
that
will
make
you
question
your
current
choice
of
a
jeweler.
It
was
crunch
time,
my
husband's
birthday
was
fast
approach
and
this
year
I
wanted
to
present
his
with
a
custom
ring,
a
piece
so
unique
and
personal
that
an
off-the-shelf
one
wouldn't
do.
But
then,
the
shocking
revelation
–
my
usual
jeweler
handed
me
a
time
line
that
seemed
to
extend
into
eternity!
This
is
quite
possibly
a
situation
we've
all
been
in,
so
you
can
imagine
the
distress.
"Just
when
the
caterpillar
thought
the
world
was
over,
it
became
a
butterfly!"
Stumbling
almost
by
accident
into
Challani,
I
met
the
most
humble
person
from
the
Silver
Team's
purchase
Department,
Mr.
Abel.
He
gave
me
hope
that
my
dream
is
doable
and
co-ordinated
with
the
purchase
department
in
the
Gold
shop
and
gave
me
a
thumbs
up.
Despite
being
a
cynical
person,
I
dared
to
hope.
And
oh,
how
that
hope
was
rewarded!
Not
only
did
this
marvellous
team
fashion
my
custom
ring
piece
within
the
nick
of
time,
but
their
customer
service
went
beyond
my
wildest
dreams.
In
our
journey
through
the
crafting
process,
we
were
introduced
to
Khader,
the
head
of
the
order
department.
Immediately,
his
expert
eye
took
stock
of
our
custom
ring
design.
He
kindly
suggested
a minor
but
significant
alteration,
proposing
we
make
our
ring
a
bit
heavier.
This
would
ensure
the
ring's
durability
without
sacrificing
its
unique
charm.
Rather
than
rushing
us
through
the
decision,
Khader
took
time
to
address
our
myriad
questions
with
utmost
patience
and
professionalism.
Indeed,
it
felt
like
we
had
a
guardian
angel
looking
out
for
the
longevity
of
our
ring
—
and
our
happiness.
Right
from
Deepthi
—
a
beacon
of
warmth
and
positivity
who
led
the
CRM
team
—
to
the
floor
manager,
Senthil
Kumar
who
was
down-to-earth,
we
were
enveloped
in
genuine
hospitality.
With
every
moment
spent
at
Challani,
it
became
glaringly
evident
that
here,
care
for
customers
is
fundamental.
True
to
their
philosophy,
not
only
does
the
shop
design
exquisite
pieces
of
jewelry
but
it
also
weaves
beautiful
customer
relations.
The
luxury
of
having
a
patient,
helpful,
and
compassionate
floor
hostesses
like
Soniya
and
Sandhiya
to
sales
executives
Roobini,
Vaidhiyanadhan,
and
Bhavatharini
made
sure
that
we
stayed
fed
and
happy.
And
what's
more,
they
even
have
an
in-house
chef,
Shiva
who
cooks
up
a
storm
to
fuel
our
long
exploration
hours
with
delightful
gourmet
bites.
Every
single
element
of
our
experience
mirrored
the
labor
of
love
that
is
Challani.
Looking
back
at
the
sea
of
jewelry
vendors
offering
rings,
I
can
now
attest
that
Challani
is
the
jewel
that
shines
the
brightest.
We
didn’t
just
find
a
reliable
jewelry
shop,
but
rather,
we
found
a
relationship
for
a
lifetime.
A
jewellery
shop
that
genuinely
cares
for
its
customers
deciding
to
be
our
ally
in
a
race
against
time,
is
commendable
and
worth
raving
about.
We
eagerly
look
forward
to
our
next
glittering
rendezvous
with
Challani,
confident
that
they'll
meet
our
expectations
with
the
same
unwavering
dedication
and
warmth.
3 people found this review helpful 👍