5/5 W 6 months ago on Google
My
family
had
a
room
booked
for
2
nights
recently.
I
called
about
a
month
in
advance
to
book
the
room
as
we
have
a
dog
and
needed
a
king
size
bed
to
sleep
with
our
1
year
old
safely.
A
very
pleasant
woman
got
us
all
taken
care
of
and
I
quickly
received
a
confirmation
email.
This
was
supposed
to
be
the
last
stop
on
our
vacation.
Unfortunately,
the
night
before
we
were
headed
to
Salida,
we
all
got
very
sick.
We
got
up
the
next
morning
and
were
very
sad
to
have
to
make
the
call
to
re-route
and
head
home
early
as
my
one
year
old
and
myself
were
getting
sicker
by
the
minute.
I
called
the
motel
to
let
them
know
that
we
were
going
to
have
to
change
our
plans
due
to
illness.
We
knew
that
we
were
past
the
cancellation
period
to
get
a
refund
and
understood
we
would
probably
have
to
just
lose
the
money.
I
once
again
talked
to
a
very
friendly
woman
who
was
kind
and
compassionate
regarding
our
family
being
ill.
To
my
surprise,
she
even
refunded
our
money.
I'm
sure
there
are
times
when
it
doesn't
make
sense
business
wise
to
do
this
but
instead
of
being
hard
and
firm
with
the
cancelation
policy,
it
worked
for
her
to
not
charge
us
and
extend
some
kindness.
Had
they
kept
our
money,
I
would
have
not
complained
but
maybe
we
would
book
here
again,
maybe
not.
Because
of
the
kind
gesture,
we
will
definitely
book
here
again
in
the
near
future.
Guest
service
and
kindness
go
a
long
way
for
us.
Thank
You
