1/5 Maggie 1 year ago on Google
I
placed
an
online
order
for
delivery.
Upon
arrival
our
order
was
missing
the
3-taco
entrée
and
two
sides
of
salsa.
I
contacted
the
store
and
spoke
with
the
manager
on
shift.
I
asked
if
they
could
make
the
order
and
deliver
it.
She
said
she
couldn't
deliver
it
but
I
could
come
pick
it
up.
I
asked
her
if
she
could
reimburse
me
for
the
delivery
fee
and
the
one
entrée
(for
the
inconvenience)
and
she
said
she
couldn't
because
it
was
an
online
order.
She
then
instructed
that
I
would
have
to
call
the
manager
Ray
in
the
morning.
I
picked
up
the
entrée
from
the
store
and
when
I
got
home
and
handed
it
to
my
son.
He
opened
it
to
find
that
the
sides
of
the
taco
shells
were
so
saturated
in
grease,
that
the
bottom
portion
of
the
shells
were
orange
and
the
food
was
inedible.
I
called
the
store
manager
Ray
the
following
day
in
hopes
that
he
would
help
to
make
this
right.
Unfortunately,
instead
of
showing
care
and
concern
or
even
offering
an
apology
for
where
his
staff
fell
short,
he
was
dismissive,
and
then
became
argumentative.
I
found
myself
in
the
position
of
trying
to
de-escalate
the
situation
because
of
his
unprofessional
and
aggressive
behavior.
As
I
tried
to
explain
the
situation,
he
interrupted
me
multiple
times
and
made
it
very
clear
that
he
had
no
interest
in
what
I
had
to
say.
He
also
said
that
if
I
had
wanted
a
refund,
I
should
have
asked
for
it
last
night.
When
I
expressed
that
I
did
ask
for
this,
but
was
told
I
had
to
speak
to
him
about
it,
he
completely
changed
the
topic
of
the
refund.
He
then
shifted
to,
and
I
quote
"that
the
tacos
could
not
be
greasy
because
we
don't
fry
our
meat."
His
tone
was
disrespectful
and
that
is
putting
it
lightly.
(*Just
an
FYI
for
those
unaware,
all
ground
hamburger
releases
grease...no
matter
how
you
cook
it.)
I
repeatedly
asked
for
the
District
Manager's
contact
information
and
he
would
not
provide
it
to
me.
Ultimately,
I
paid
for
a
service
that
was
not
provided.
Then
when
I
made
management
aware
of
it,
they
made
the
situation
worse
by
implying
that
I
was
trying
to
defraud
the
company
out
of
three
tacos.
I
paid
over
$50.00
for
four
meals.
I
treat
my
family
to
dinner
outside
of
our
household,
one
to
two
times
a
week.
The
staff
running
this
location
is
not
suited
for
the
job
and
is
giving
your
company
a
bad
reputation.
I
am
hopeful
that
this
is
not
a
part
of
your
company
culture
and
that
someone
sincerely
cares
about
your
business'
name
and
how
your
staff
treats
the
customers
keeping
your
business
alive,
especially
in
this
economy.
