Melissa the store manager and a sales associate which name is unknown to me, were very inappropriate in their conduct today. They refused to treat a customer that has been doing business with the store for over 13 years with respect. As I walked into the store I could see them talking about me. A real lack in edicate was obvious from the start. I ignored it and continued my dealings with a very pleasant associate and was interrupted by a rude and petty girl. She proceeded to take over as if she was requested. The items I was interested in all of a sudden were not able to be delivered to me before Christmas.. This was the first inclination to their diliberate plan to make this a very unpleasant experience for us. Then with her flagrant attitude and snide remarks it was made clear that she had no intention in being professional what soever. I told her that I could very easily do business with another zales store. Which in turn her response was, "go right ahead, once you recieve a better price you are more than welcome to come back and get a price match here." Wow!! I asked to talk to the manager and the manager said, "there is no magic button she can push to fix the problem." So I made it abundantly clear that I would be very happy to place a well worded review on her behalf for her lack in taste and judgment. Giving her ample opportunity to change her attitude. Her response was that I had already done so previously. Which was a huge lie. I've never once placed any review or complaint at this store until now.. The audacity of this Manager and I use that word loosely was shameful at best.. So here is my review.. I hope you get retrained in a manner where you value your position and realize that in today's age we have the means of protecting the consumers from ill mannered and pompous people like this. I hope that corporate does follow up with you on this matter.. And FYI guys I was able to get a way better deal over the phone on these items and delivered straight to my home. With a guaranteed delivery before Christmas.. Thanks Zales I will continue to do business with you just not with this store.. And thank you so much Heather for taking my order over the phone and pushing the magic button to fix this problem. 😊

A Very dishonest employee told me that the regular price (that was on tag) was the sale price. I have Always have bought jewelry here but never have we've been treated so awful. Was also told if I ordered anything online everything would come in after Christmas which stressed me out because she wanted to have a ring they didn't have in store, mailed from another store which would of taken 2 days to come in so I went ahead and asked her to do that. She Wanted me to buy the insurance because the string of pearls would need to be restrung, which made me not want to buy the pearls because it sounded very poor quality. After buying the jewelry, I went home and called Zales customer service to check prices. They told me they didn't know why She would tell me that, the price wasn't correct and was indeed the full price that she gave me. Well I went ahead and ordered everything through zales customer service and got a 30% discount off everything through them and saved so much money and I recieved everything 2 days after I ordered! no extra charge for shipping. I then went back to zales the same day to return all that I bought. This sales person made san angelo Zales look bad.

I must say that I absolutely LOVE my local Zales store! This year is my 10th Year Anniversary with my husband. I have shopped with Zales every step of the way. From the first time walking in the store Melissa was always there to help. She has paid attention to each of our styles and what is important to us. She has been dependable upon helping to make the important decisions like the birthday, christmas, and anniversary gifts that we have had. There is not a time that we dont walk into that store and NOT find her helping someone. She is always so attentive to everyone and yet still if she happens to see us walk in she'll give us a wink and acknowledge we are there. We love our Zales Store and Melissa!

Marilyn and Chelsea were absolutely phenomenal. They have helped us both every single time with zero friction or problems. Melissa wasn’t there but she’s also amazing with me! Nothing but good experiences here.

Jo was amazing she took her time and really showed care. She look into one of my rings found my warranty way faster then custom service. Highly recommend!!

Marilyn was very helpful in picking out my ring for my wedding. She's really easy to talk to and made my experience memorable. I hope when I come in next time, she's here!

Marilyn did an amazing job went above and beyond to help me get my Girlfriends gift and we also applied for a card and we found a 2nd gift she did a great and amazing job definitely will be coming back

The salesperson named Chelsea was very helpful and helpful in the process of purchasing a ring for my wife’s birthday. Thanks again Chelsea, will be back.

Chelsea did a fantastic job of helping me out in finding a gift for the missus. She was friendly and helpful, directing me to pieces within my budget and also that looked phenomenal and would please the missus. Awesome service. Zale's at Sunset Mall is always helpful, courteous, and mindful of your budget. Thanks Chelsea!

Service was great, many options as far as colors, price, cuts, etc. Got a nice watch and the lady got a necklace with earrings. Chelsea was able to help us and she was great, very patient and helpful and I'd definitely recommend.

I had the smoothest and nicest experience at this Zales location. Rosa and Marilyn helped me pick out the best birthday gift for my boyfriend. They were so friendly and funny. Would definitely come back to shop just for their interaction alone. Thank you ladies!!

Marilyn is great! Just had surgery and working full shifts. She was so awesome and helped me find the perfect anniversary ring. Thank you!!!! Feel better soon!!!!!

I had a very great experience. I purchased my first promise ring for my girlfriend today. I was treated with respect and kindness. Rosa and Melissa were professional and answered all my questions. Thank you

RoseMary has excellent costumer service! I appreciate her help, She was very efficient and very knowledgeable.

Absolutely love Marilyn and her customer service! She has worked with me twice in picking out jewelry for a loved one and both times has exceeded my expectations!

They weren't able to take my ring to fix it right away due to a computer mishap. Looking for my paperwork right now so it can be fixed.

Maryland made my transaction nice and easy. Helped with whatever I needed and even told me about all the deals before I rushed into any purchases.

Marilyn did an amazing job helping me pick out an engagement ring. She goes above and beyond expectations to make sure you have the right ring for your special day and making you feel like family every way possible and is one beautiful soul. Zales is lucky to have her as a consultant who works really hard in providing customer satisfaction. When you think of customer service, think of Marilyn. Thank you so much Marilyn, I will be coming back to get my husband's wedding band with you.

I had the best experience with Melissa helping me pick out an engagement rig for my love! She is kind, courteous, very professional and cares for the people she encounters. She even remember our story of how we began our journey. I will definitely come see Melissa again. Melissa, you are the best! Friends forever, Brian

Marylin was great help, she always has a great smile on her face and her attitude is excellent. Never gives up ong finding us the perfect something we looking for. Give her a big raise :)

The staff is always willing to go above and beyond to help with any issues. Always thinking outside the box to find solutions for any jewelry problems I may have. Sweet ladies and friendly atmosphere!

Great experience the staff was very helpful and she helped me find the right ring and stayed within my budget highly recommend going to Zales

Always have such a good experience with this store! My husband and I have bought our wedding rings here and they are beautiful! I also was so impressed with Raquel, She was so nice and professional!

The lady's at Zales in the Sunset Mall, San Angelo, TX, gave great service and the selection was awesome. Can't hardly blame them for reducing customer numbers in-store due to CV19, so entrances are reduced, but hygiene was great.