1/5 Juliany J. 9 years ago on Google
Please,
don't
be
fooled
with
the
pictures
you
see.
I
got
to
this
motel
because
it
was
listed
in
the
AAA
booklet
that
we
have
and
the
picture
looks
pretty
nice.
We
had
the
worst
experience
that
we
have
ever
had
in
low
to
moderately
priced
motels/
hotels.
They
supplied
the
room
with
minimum
bad
quality
bathroom
tissue
and
towels;
while
at
the
desk
another
motel
guest
was
at
the
Front
Desk
complaining
of
lack
of
toilet
paper.
And
there
was
no
tissue
in
the
tissue
box.
The
Carpet
was
quite
filthy
and
my
son
saw
a
roach
corpse
by
the
lamp
in
the
corner
of
the
room;
the
roach
corpse
remained
there
our
whole
stay,
for
two
days.
The
breakfast
were
not
worth
trying.
The
worst
of
all,
my
small
pretty
old
lap
top
was
stolen.
When
we
reported
to
the
manager
on
duty
and
later
to
his
superior,
they
didn't
seem
to
care.
They
said,
"things
are
stolen".....
We
reported
the
case
to
the
local
police.
According
to
the
SAPD
(San
Antonio
Police
Dept.)police
observation,
there
wasn't
any
sign
of
burglary;
one
with
a
room
key
had
"cleanly"
entered.
When
the
police
spoke
to
the
manager
on
duty
that
night,
the
manager
even
lied,
saying
that
no
one
had
entered
our
room,
that
it
had
not
been
scheduled
for
cleaning.
We
knew
exactly,
intentionally
or
not,
he
had
lied.
The
bed
covers
ware
pulled
over,
even
though
the
beds
weren't
really
made
and
the
trash
in
the
bathroom
had
been
emptied.
My
husband
later
talked
to
the
motel
manager
and
a
maid
and
the
maid
said
that
yes,
she
had
entered
the
room,
and
had
checked
"done",
even
though
the
room
was
hardly
cleaned
at
all.We
were
trying
to
cancel
the
payment
to
this
motel
by
putting
dispute
transaction
through
our
American
Express,
but
after
more
than
3
weeks,
we
received
a
follow
up
that
the
motel
owner
stated
that
"manager
will
not
responsible
for
the
lost,
jewelry
or
valuables
of
any
kind".
The
most
HORRIBLE
customer
service
and
hotel
management
we've
ever
experienced,
and
my
husband
and
I
have
stayed
as
adults
in
American
motels
for
some
twenty
years.