Fabulous hotel with lots to do for the kids. The kids club people are great my grandaughter aiyla loved going there and it's on twice a day every day. There was lots of choice with the food tho a few more kids meals would be ideal. If I was to say anything to improve this hotel it would be to have a kids pool which is not so deep and has a shallow end. The food on an evening could be warmer. And if your paying all inclusive you should be entitled to premium drinks. Overall we had a great time .

Hotel was great. Food was poorly labelled up. It would have been nice to know what was in each of the food buffet items in terms of meat, vegetarian or vegan. Rooftop pool and sun beds overpriced on the 9th floor. It was a shame as I would have liked to spend some quiet time up there. I was looking also forward to using the spa to find out it has maintenance work. No mention of this in the booking. I must stress that if you get a sea view room it is very noisy with the entertainment music. Going on to midnight at nights. Another oversight in their not telling you prior to booking.

"Compared to my other all-inclusive trips, it was the best one for the value. The staff were really friendly; everyone had a smile on their face. The food and breakfast were not a huge buffet, but it was better than hotels in Turkey that have six rows of buffet with the same low-quality food. So, I will recommend it." "The photo was taken from the roof lounge."

The stuff is friendly, especially at the restaurant. They are always helpful and great with kids! Reception service is a bit awkward and if you have a problem you might ask several time and control it yourself. One of the beds was not steady and as we learned later was dangerous to sleep on. We had to call reception 3 times before it could be fixed. The cleaning services could do a better job: floors were not too clean and there was dust on top of the cabinets. There are a few minor improvements that I would recommend, but overall we had a very pleasant stay. The location is perfect if you don't mind a bit of walking. And the view is great.

We stayed at the hotel for 11 days. Some comments regarding our stay: 1. there is no children's pool (paddling pool). there are two swimming pools (free for use), one with a depth of 150 cm and the other 165 cm 2. On the snack bar no information regarding “free” - all inclusive staff. Some of them are additional paid. Small menu and also food at certain times - pizza etc 3. cleaning needs improvement. family room not entirely clean. same area for swimming pools and restaurants 4. lifeguard only in the pool with a depth of 150 cm. additionally, in the scope of duties, cleaning and other cleaning works. 5. animations, or rather the lack of them. If you are traveling with a child, do not look on great attractions. 30 minutes of animation as "mini disco". then concerts and from time to time a show for adults Positive things 1. Very nice big room - family with 2 separate rooms 2. Breakfast, lunch, dinner- enough food 3. Hotel staff care Summary If you are looking typical “all inclusive” hotel/ attractions - you won't find it here. Small local hotel typical for adult.

Lovely place, big place too. The rooms are lovely. As a wheelchair user had to work with tight spaces in some places The car park is always full. Can't use a wheelchair in the toilet and no ramp to the balcony but it had a beautiful view! Other than that with family support it is a beautiful place. When going out to the hotel for a walk and places some paths too narrow and deep use the road for a short while some got lift to get to shops

This was the worst hotel we have ever stayed in. The food was cold everyday and the same food being served everyday no veg choice what so ever there are no clear titles on display to say what you are eating. We complained many times to Jonathan lang who is the manager who promised us many times on improvements but nothing was done on the food aspect. When I went to see him on the last day in the hotel reception he never even came out of his office he kept a messenger who would communicate with me as the 3rd person, he was hiding behind the door I could physically see him. It cost me a total of 400 euros to eat outside which was an additional cost to my holiday due to poor food hygiene and cold food being served. Even at school, kids get better food then this. I would personally like to take this complaint further then the manager but I was told by hotel receptionist we don’t have another email address for you. Which I found very strange. Hotel rooms are cleaned at basic standard meaning floors were always filthy even when I gave the house maid extra tips i thought to myself maybe they might do a better job but not in this. There is 1 person out of the whole of the Gloria palace I would recommend who is excellent at his job and keeps to his words and he is Alberto Delgado Macias in the front reception.

First room was not cleaned properly, we were offered another room at midnight. Restaurant is very unhygienic, kids trying food from buffet then putting it back. I left several dirty plates on the side of the buffet that had not been cleaned properly and a staff member put them back. Very little attention from staff apart from to whisk your empty plate away even though you are still chewing the last part of the meal. Towels on beds from 7am every day even though the hotel says not to do this and no dress code followed for evening meals but signs everywhere saying you cannot wear shorts. Staff are indifferent to complaints and A/C is controlled by reception so you have no control over it. Save stress and go elsewhere.

We were brought here by our touroperator after a cancelled flight. We were very grateful the hotel had a place for us to stay, and we got a beautiful room. We were even considering staying here another time. However, the staff and service left a very bitter taste in our mouths. We had to leave the room at 12:00, but could still stay for lunch and dinner. Our flight would be at 22:00 in the evening. My partner has a chronic illness and he started feeling miserable when we were waiting in the heat. I asked the staff if there was a cool place for him to rest and discussed his situation. I asked if there was a quiet and cool place for him to rest, not even a room or anything. The lobby area was crowded and had no AC. They told me to come back after 1 hour because there was nothing they could do now, which was okay for us. When i eventually came back to another employee, she first cut me off when i tried to explain the situation to her. Again she told me to come back after an hour. There was nothing they could do to help. When i came back the third time the manager just sent me away again and told me she would call me with a solution. Which she obviously never did. This is the worst service experience we have ever had, the staff seemed to not even want to help. Don’t bother going to this place if you would like some common human decency.

Great location, breakfast was so good except for today. A lot of people checked out yesterday and they didn't open big restaurants for breakfast today, just some and small choices of you think it was our choice to eat. But another days was so good. Try spa that's so romantic and great choice when you want to book hotel buy romantic package. Stuff were good and friendly. Rooms was so clean and comfortable bed and pillows

We have stayed at this hotel on a number of occasions and have been very satisfied. However this year we felt that the choice of food had reduced and there was a lot of repetition in the evening entertainment with the same singers signing the same songs on different nights. We will have to consider if we go again.

Room nice, cleaned daily. Most staff were friendly and helpful. However the choice of food for vegetarians is very limited apart from plain vegetables, pizza and some of the salads. I spoke to several people working in the restaurant, maitre, wait staff and chefs and not once was I offered an alternative meal even though the hotel replies that they are happy to prepare a special dish. No hints as to which magic person I should ask.

All inclusive. No free ice creams for kids(probably a good thing). Lots of steps. Main pool is small for the size of hotel. Nice room, plenty of food to choose from. Hotel is very clean and the pool area is washed down every morning. Overall a very enjoyable experience and holiday.

Very comfortable hotel with spacious rooms. Our room was in the 7th floor with a sea view and a rather large balcony for slow paced evenings. Attentive staff, on the verge of annoying as they would take away your platter of food faster than you could eat it. Surprisingly enough, very few of them speak English, even in the reception. Nice pool area for both adults and children. Large and well equipped workout zone as well. Enough sun beds for the people at the hotel. The food is rather bad. Large dinner hall with a lot of noise. The staff bang the cutlery a lot when cleaning making the meals bothersome. A party of five all racked up food poisoning. A huge amount of noise from the hotel entertainment. The entertainment usually consisted of a few people butchering famous songs at full volume until 2 am making sleeping impossible.

Beautiful location, not too rowdy but perfect for someone who is looking for a pleasant holiday. The real hustle and bustle is a €1 bus ride away (5 minutes). The hotel pool was not crowded with sun beds available most of the day (early September) weather was great. The hotel and facilities were very good indeed with spectacular views.

The hotel is not a 4 star, it’s 3 at most! 1. The room was spacious but the sheets were dirty/blood stained. 2. No iron in the room, they expect you to pay for house keeping to iron the clothes and to make matter worse say this is for your safety. 3. The alcohol is not original/authentic brands, they have them behind the bar however when you request it they will give you the local brand equivalent. Ridiculous as the hotel is not cheap! 4. The food is bland, barely warm and mediocre. The only thing that taste good are the desserts. 5. They do not have enough wait staff so at lunch/dinner it takes along time to get drinks. Overall i would not recommend and would never stay here again.

Nice and clean hotel. Staff were friendly and welcoming. Manuel the bar manager looked after us like family. Waiters were very attentive especially Francesco, Kevin and Eliazer. Alejandra always had our drinks made to perfection. One of the waiters called Pedro was rude and ignored us all week. The food was standard hotel food, would have been nice for a bit more variation and if the food was labelled properly. Could have done with more variety of desserts. The pool was a bit small for the size of the complex. Our room was nice and spacious and our cleaner Monica attended to all our needs.

I give this hotel 1 star due to the following: 1. first staff greeting and attitude already made our experience questionable. 2. Rooms are not like the photos, they are old and aged., 3. we found stain (blood), dirt, hair, mold all over on the sheets and the shower area. 4.Buffet quality low, cold food, taste bland. They have spent all the budget on decorating the entrance and a bit of facility. 5. Does not come close to a 4-star hotel standard. We are two families, checked in today, changed room twice, the same situation still. 6. Rooms are not sound proof, can hear the music all night! Unfortunately not what we have expected for our last holiday before our baby arrives!

This was the worst hotel I have ever stayed in. The food was cold with little choice, all the sunbeds were taken by 6.30am. The evening entertainment was absolutely horrendous, never experienced anything as bad. The hotel was boiling hot with no Aircon in public places, there was literally no where to get cool. Finally, one of the waitresses shouted at my husband and smashed a glass on the table after he politely asked her if she had his beer. I would not even give it a 2 star rating.

To be fair I was expecting a lot from this hotel However upon arriving the reception was honest & welcoming We was given sandwiches for food as it was late. Room was nice & clean with sea& pool view. The food was ok but the nice things wasn’t mostly not there as the extremely busy meal times they couldn’t fill the trays back up ? & you sat waiting for a drink at dinner & tea & made to feel like we was begging for them. Also the pool bar was my worst experience I’ve ever had I paid a lot of money for this holiday they made me feel uncomfortable with there attitude was extremely poor at best it wasn’t me who just felt this way . We left feeling extremely let down Mr m Malone

Blown away by the staff. I don’t rate accommodation usually as a bed is a bed, but Traveling with 2 under 2, I couldn’t get over how accommodating and genuinely caring staff are around kids. One cleaner I spoke to even showed me her photos of her own. Mini disco is a highlight for kids and the oools are great. Overall the place is well thought out and works great for families. Plenty of couples too with the top floor bar/pool/solarium which doesn’t allow kids. Beach is close by too, walk downhill and there is a great little shopping centre with a variety of bars and restaurants if you want something different. Probably one of the best trips and I have been on a lot.

First of all let me start with a few tips on taxis and buses. Bus 30 to playa del Englis, bus stop across from the shopping centre, 5 mins and 1.40 euro to playa del Englis and get off at Playa del Englis Hotel, walk to the front and walk down the steps. Taxis are at the shopping centre and if you have mobility issues, ask for playa del Englis and the journey will be 9 mins and 9 euro. If you don't mind walking down a few flights of steps, with bars and restaurants enroute then do the same route as the bus and ask for Playa del Englis Hotel, it'll be 5 mins and around 6 or 7 euro. The Hotel has a courtesy bus but it stops at 11.30 am hence the information above. Now then, I will firstly point out the things you should find at a hotel of this standard but won't. Functional air conditioning and hot food. An important point to remember about the hotel is the fact that DOGS are allowed!!. We had our air con checked but we're never able to get it below 23c😓 and they didn't have air con on anywhere else except reception now and then, yesterday it was 32c midday and 26c at 11pm. There is nothing wrong with the food here, it's well cooked and there is something for everyone and the restaurant area is spotless, the food just needs to be kept hotter whilst standing. Courtesy bus service needs to be on longer, I think it would be really useful if it was on until a few hours later, especially for people with mobility issues that want a day out in playa del Ingles or maspalomas. I know this must read as a negative review but it isn't, it's just mentioning a few tweaks that could be considered. The rooms are great, towels changed daily, clean, TV, fridge, coffee/tea kettle, hair dryer, two bottles of water per day, good shower, safe at 2.5 euro per day balcony and air conditioning stuck at 23c 😢😓. All the staff at this hotel are great, polite, helpful and courteous and they work really hard because this is a big hotel and there are lots of people to cater for. As for the roof top chill out area and restaurant, it's fantastic but it comes at a price. Standard sun bed 8 euro each per day, double sunbed 35 euro each per day and the restaurant menu you'll find on restaurant chill out Gorbea on Google maps, PLEASE read the reviews first. Would I stay here again?.. Absolutely!..but on b and b basis, not because of what I mentioned above, but because of the restaurants in the playa del Ingles area, there are lots of reasonably priced excellent places to eat and I would highly recommend Pizzeria Adio Mar in the shopping centre.

Hotel is very clean, modern and got everything you need. We were on a all inclusive holiday and the food was very good. Alot of choice and variety, meat, fish, salads, burgers, hot dogs, cakes, themed nights and show cooking. Something for everyone. The drinks options are vast and can pick from local alcohol or named. The main bar is very quick to serve you but the pool bar is a little wait. The cleaners do not get enough credit, they are fantastic. They are there all the time, cleaning everything and everywhere. All the staff are very friendly and helpful and make jokes with you and make you feel very welcome. The only letdown was the evening entertainment. The mini disco was the same 6 songs every night with the same dances. Half the entertainment staff didn't even know the dances or put little effort in. The main entertainment was advertised for the week and two nights, they didn't show up. The singers can only be described and mediocre at best singing over karaoke versions of songs. They did have a circus act and a aerial act which were both good. The day entertainment was OK, lots of different activities around the pool, aqua aerobics, dancing, pool parties and DJ's, a fashion show. The main entertainer (Pablo I think his name is) is brilliant. Talks and interacts with everyone. He never stops and gets everyone involved. The hotel was filled with alot of families and children so not ideal if that's not what your looking for. Would recommend the hotel but I wouldn't return as too many children for us as a younger couple so quite alot going on and not very peaceful at times. They offer free buses daily to Maspalomas and Las Palmas which is good. Maspalomas is definitely worth a visit. Lovely shops, beach, restaurants. But if you want to get a taxi, it cost us €13 each way.

We absolutely enjoyed our stay. The manager is beyond superb: Alberto Delgado. He made our holiday one of the best we have been on. My wife and I stayed here for our first wedding anniversary holiday and after speaking with Alberto, he ensured everything was in order. The staff from dining to pool to the spa were fantastic. Special thanks to Rosa F for the excellent hospitality at the Thalasso spa. Highly recommended resort for a luxury holiday. I have already fed back to my friends and family who will all definitely book trips here soon. Many thanks, Dr Singh and Dr Sethi

Nice rooms and good value. Pool was decent. Ideal location for cycling including Free Motion hire shop in the hotel. Buffet was okay with lots of choice. Reasonable value for money overall

i came here for a week with my family to celebrate my two auntie’s 50th birthday. on arrival we were greeted splendidly by the reception team, with a gorgeous view of the grand hotel. after this, our experience was very mixed? i will list the good and bad below: GOOD: 1. the entertainment lead (guy with the wild curly hair) made us laugh and was such good fun! he had multiple activities on per day which gave you a chance to get active. 2. the pool area was well kept and lovely to relax around. lots of sun loungers and beds so you won’t struggle! 3. some of the staff went out of their way to make our stay amazing and would make us smile and laugh every second of the day. 4. there was a bar and pool on the top floor of the hotel (this is NOT part of all inclusive) and was so bloody lovely! the staff were amazing, the drinks were lush and the pool was beautiful. BAD: 1. the food at the buffet was very hit and miss and quite concerning as someone with allergies. we paid for all inclusive for the week, which is 3 times a day. they list the allergies above the dish, however they were incorrectly labelled. dishes that claimed not to have ingredients (i.e. milk, nuts, eggs, meat) very CLEARLY had them and caused me to have a reaction. this is POOR practice and could potentially kill someone. they also told us they had vegan options at the buffet..which was just chips. and salad. not worth 108€. if you have allergies, i highly recommend not eating here. the food was also quite frequently cold. 2. we were given two family rooms which on first glance were lovely, however caused a few problems. the rooms hadn’t been cleaned when we first came in with cobwebs everywhere and a massive ant infestation in one of them. the cleaners cleaned it straight away after we notified them, but the ant infestation went on during the week and it became disgusting. we couldn’t even finish a cup of tea on the side for 5 minutes, or leave a bag of crisps whilst we went to the toilet, before ants would be swarming. it was also where the tea station is so that was awful and unhygienic. the shower would also frequently flood which was concerning. 3. whilst some staff were amazing, a large amount of them were quite rude, obnoxious and ignorant. i understand it’s very stressful working in such a big hotel in scorching heat and constant pressure, but if this is such a struggle you shouldn’t work amongst guests. putting the good and the bad together, the bad slightly outweighed the bad. we won’t be coming back here, but it was still a lovely experience.

The hotel was spotless and well maintained. The pools were great. The bar staff and cleaning staff were so kind and helpful. Only the reception team let the hotel down. The women there had a real attitude problem and were almost hostile when I asked for assistance. The hotel is brilliantly situated. Will definitely stay here again.

Lovely hotel and nice rooms. Unfortunately housekeeping not always up to scratch - having to go to reception multiple times to restock tea/coffee/toilet roll etc. The hotel is nice lots to do but can be quite busy. Breakfast buffet - very good choice but the holding temperatures were very low and things were often cold (scrambled egg/potatoes/sausages etc). However fried eggs and bacon cooked continually and always hot and an omelette making station available every day - lovely omelettes! Entertainment at night was a little hit and miss. Only due to the fact the 'house band' didn't have much stage presence but did have lovely voices. Whitney Huston tribute was very good! All round entertainer. Flamenco also very good! Overall I did like the hotel and the reception staff are lovely. Bar staff in the lobby bar are also lovely.

Just came back after 7 day all inc at this hotel, we were in family room just at side of hotel, rooms were basic, few sockets hanging off walls showing wires, dirty foot marks on walls in one bedrooms, not much clean on morning straightend bed covers & left water thats about it, i would rate this hotel 3 &1/2 as loads room for improvement, some staff were very ignorant to english customers on pool bar on numorous times, also got speaking to girl who phone. & money had been stolen from her sunbed day she was leaveing, staff at reception was no help, sent her to police station as she didnt speak spanish they couldnt understand her. , overall experience i wouldnt go back

Lovely Hotel very beautiful entrance with relaxing area and bar. Very clean hotel good service lovely staff very friendly and nice. Rooms are spacious and cleaning is done every single day. The pool is perfect! Food delicious. Entertaining not great. And located up the hill but lovely walk down to the beach.

Lovely hotel, staff were very helpful. We had a day in the spa too which was great. Lots of lovely sunbeds are avaliable, can get a bit windy at times which is nice in the heat. Only had lunch and breakfast which was perfect. Drinks are reasonably priced and the Gin & Tonics were nice and strong😄 Seems it was off peak and it was very quiet outside of the hotel. Not much around but taxis to near by places were cheap and easy to get to. I would return for a second visit.

Hotel is fresh and nice. Some of the elevators were out of order and as there are many floors, people had to wait for ages to move between the floors. Breakfast was various and offered sth for every taste. Regular prices are rather high. I guess that the rooms with sea view are the only possible option, because other have a view to pool or building wall.

Family room is good value for money, nice facilities with activities for kids. Not crazy about the food, glad we only took the breakfast option, as there are plenty of nice restaurants nearby. Booking taxi through the hotel however has not been a good experience, airport pickup was never confirmed, although one did showed up when we landed. Also booked airport transfer for when we left but that never showed up either.

The hotel and staff are amazing and can't do enough to help you. I would say that the hotel is at the top of a steep-ish hill so you may struggle if like me are pregnant, use walking aids or a pram/pushchair. The area is also very quiet with not really a lot going on but all very relaxing. I really enjoyed it here

We have just got back from this hotel and we could not recommend it enough, the rooms are good size and cleaned everyday, the food is fantastic and the waiting staff and kitchen staff are so nice they cannot do enough for you. We had 3 children with us who enjoyed the pool everyday and all the facilities I don't have any negative comments about this hotel it was superb and we will definitely be going back in the near future it's a beautiful place amazing views and fantastic staff Entertainment was great live music and different acts on every night always finished and quiet before 12pm