We were supposed to stay for one night with my husband and 11month old son. My uncle had booked us a room for my birthday as a gift. Everything was going great, food was good, amenities were great and it wasn’t too crowded on a Monday. It was great until the key card stopped working and we couldn’t get into the room. We went to the front desk to get a key card that actually works and unfortunately my Uncle forgot to put our name on the room, the front desk refused to give us another key card. They said all they could do was have security let us in to get our stuff so we could leave. Clearly, it was our belongings in the room and they still made me, my husband and child leave in the middle of the night because their key card system is flawed. I understand policies made to keep their guests safe and avoid fraud but one call to my Uncle with the number listed on his reservations would have added me to the reservations and they refused to do that. When I told the girl at front desk how upsetting that we’re being punished for their keys not working all she could say was “I don’t have anything else to say to you” and walked away. I’m giving 2-stars because the food servers were good but the front desk service is one of the worst I’ve seen at a “resort” at really deserve 0 stars. They really need to train their staff on how to work in the hospitality industry. In-and-out servers have better customer service.

I love the rooms. Very pretty. I won a video poker a few times. What I didn't like was almost getting cut off of alcohol for getting a little loud. It is a casino not a library. I was not even intoxicated at all. That was a little strange. Nice pool area. I had fun. I left with more money than I brought after gambling, eating and drinking. So it was all good.

I would say this is the worst casino experience I’ve ever had. After opening a credit card with Caesar’s, I went to book a room and the card wasn’t working. I called the number on the card and the woman asked if the chick could type it in. The entire night front desk team was rude and one young woman told me she didn’t like my attitude. The rewards desk people are extremely nice but the registration staff is not giving customer service. The clearly hate their jobs. I spoke to a manager in the morning and he didn’t have anything to say either. For spending $450 on a room it’s just disappointing. I went because it’s supposed to be “Funner”. Spending an hour trying to figure stuff out with my new credit card, only to be told I have a bad attitude by a 20-something year old on a power trip, was definitely not fun. Restaurant staff was also quite nice. Rooms are good. Pool looks fun.

Loved staying at the Harrah’s resort. Since you arrive the staff is very friendly and welcoming. It’s a pretty big hotel and still it’s not too packed. You have plenty of options for entertainment and food inside the resort. The pools mostly have adults in there but there’s still areas for kids. Our bedroom was very comfy and the bathroom was just amazing, full size bathtub and a shower with great water pressure, hot water available at all times. Would definitely recommend.

It was my birthday weekend and we had a blast. This hotel has something for everyone to explore. My lovely friend and I enjoyed everything from the spa, pool and the beautiful scenery 😍. 5 🌟 star stay. Team Smiley

Quite a distance from the Freeway, but this place has everything to offer. The rooms are decent, but they will not clean your room until you're checked out. The restaurants are good and a definite must to check out. I highly recommend Hell's Kitchen. The Chinese restaurant has great food but surprisingly expensive prices. But the jewel of this place is the swimming pool and lazy river. You get 4 free passes per room you rent. Not sure what they charge if you don't get a room. Also, they don't sell inner tubes here, so you need to bring your own. Still a good experience and definitely will come back soon.

Just a freakishly weird first time stay. Checking in was a breeze. Went to the room and it hadn't been cleaned yet. But, we were immediately given a really nice room. Minor inconvenience. Then, the tower fire alarm went off. Had to evacuate the whole tower for about 30 minutes. Went back to the room, had a great night's sleep. Woke up. Went down for some gambling fun. But, the power went out on the whole Reservation. Not much you can do about that. The staff handled all of the situations very well. Overall, we had a really great time. Thanks to all of the Harrah's staff who made our stay an exciting and pleasurable one.

Very nice Casino Hotel. The pool was spacious and there are several hot tubs. The staff was extremely welcoming. John Fogerty show was one of the best we have seen in a beautiful room that was just the right size.