Sadly, Scripps has really gone downhill over the last 10 years. 1) Difficult to see your actual doctor and usually pawned off to different PA’s, NP’s or Residents (at least in internal medicine). 2) An PA/NP missed a bladder cancer diagnosis, luckily the patient mentioned blood in urine during a colonoscopy and the gastroenterologist saved his life. 3) Getting through via telephone to a live person, whether it’s the billing department or scheduling, is impossible. It has taken as little as 15 minutes to over an hour. After months of trying to speak with someone in billing, I had to file a complaint with BBB (finally someone at Scripps billing contacted me). And, afraid my bill would go to collections, I borrowed money to pay the bill. 4) Scripps relies heavily on communicating via the MyScripps portal. If you cannot access a patient’s MyScripps (I.e.-I can’t access a minor’s account nor a senior’s account ) then you will have a tough time helping them resolve issues and get their questions answered. 5) The Encinitas ER is a whole other issue. Takes hours to be seen, the nurse forgot to give pain meds (Ibuprofen which had I known I could have given to her and it would cost a lot less than $35), nurse never once checked on the patient who had to sit in a hallway in a wheelchair for 7+ hours in crying pain waiting for a CT scan. Unfortunately, Scripps has grown far beyond what’s good for both the patients and their staff.

Disappointed with service. Most recent visit was lab. People were rude, don't want to help with questions and have an attitude. Person drawing blood was terrible. Tried multiple times to get blood and bruised up my arm and hand. Used vein on hand and it is now bruised and swollen. Have to pay for parking. They insist on using all their individual services but are separate and don't share records. Hard to find different departments since no signs and if you're late appointment is canceled. Very hard to get appts with MD. Have to basically take whoever is available. Would not recommend this place.

My son's has had migraine head aches for years. We have sought medical attention up and down the west coast. We finally found some excellent physicians at Scripps Clinic Torrey Pines. They provided him with Botox treatment which made all the difference in the world. This is an excellent medical facility.

I was with Scripps for years, but their customer service, including some of the offices here, made me leave. You are charged 2-3 for copays and cannot get through to financial to fix. I had to wait over an hour on video during an appt., no nurse even came online/on camera> When I called, they said that they were trying to call me (no call received). When I left and sent a message to the doctor explaining what had happened, they put on my chart that I had cancelled my appointment. (After waiting over an hour with no communication, and calling the front desk and still receiving no word, I logged off and messaged the doctor as indicated above). The response to my message to the doctor was to put in my record that I cancelled the appointment. The doctors at Scripps Clinic are excellent, but billing and appointments make it too much to deal with.

We were visiting from out of town and my daughter became ill. We went to the urgent care clinic and I was very impressed. Very good care from the check in until we were finished. I would recommend this facility.

This review is not about my primary care provider, who is one of the most excellent doctors I ever have, but with Scripps as a medical organization that puts profit before patients, fosters organizational incompetence over efficiency, customer care, and feedback. Scripps's employees in scheduling department, insurance submission, and billing departments were atrocious and lacks customer care. Scripps lacks a feedback process or survey after patient interaction so they can address issues and/or provide training. I changed insurance in June this year. Every time I call to schedule to see a doctor or have lab work completed, I always make it a point to bring up that I have changed insurance, to make sure any approval or billing is sent to my current insurance. Apparently, at Scripps, it can take months for their employees to figure that out even after a patient brings it up over and over, multiple times. Even worse, Scripps will request approval of procedure with my old insurance, schedule me for it, and when I ask who approved it -- it wasn't my new insurance company! I had to cancel vacation for a procedure only to reschedule/cancel last minute because Scripps did not ask my new insurance company's approval. For a medical care facility, this is not acceptable. Until September this year, my billing details on Scripps website show that Scripps was submitting bills to both previous and current insurance provider. Why? Another thing that I found out, if I stay with my new insurance provider's network of imaging and labs, I will not have to pay excessive amount on what Scripps has been billing me and my insurance. This means, Scripps's lab work is padded excessively with high costs than most Imaging centers or labs. When I asked Scripps Billing Department why I have to pay more with Scripps lab than other labs, she simply said you have to go where your insurance recommends. To me, that is a true sign that Scripps put profits before patient care, without an organizational intent of lowering costs to benefit patients and make them competitive in healthcare market. I asked a friend, a registered nurse who reviews and process billings of medical facilities, hospitals and clinics if this is a common practice -- that Scripps bills higher than other facilities -- and he empathically said yes. Hence, he refers patients to go to other centers, imaging, or lab. Ever wonder why healthcare is expensive? Three words: Profits before patients.

I have been a patient at Scripps Torrey Pines for 40 years. All my doctors and other care have givers have always been very skilled, professional and kind.

Being greeted by Ms.Jo was wonderful! It was an easy check in and great service until check out. Thank you!! 😊

My son had horrible ear infection and from the moment we arrived at 4:00 am..we were greeted by the lovely and caring Ms. Nina-on to the fabulous young man who checked my sons vitals-our experience was outstanding the Doctor was super nice and put us at ease with his swift treatment and empathy for the pain my son was suffering. Thank you so much you guys are awesome!!

Scripps Clinic is extremely professional and very patient friendly. I have been a patient of Scripps Clinic for over 30 years and I have always had a positive experience with the entire Scripps staff!

I had an amazing experience at this Urgent Care facility, I was taken great care of by the nurses, doctors and other staff. I was checked in, seen by a nurse and in a bed within 10 minutes. I had not been feeling well for days and even unable to walk on my own, after 5 hours of care and treatment I walked out like a new woman with everyone applauding my recovery. We felt loved and cared for by everyone who tended to us, they do the best they can with processing, I understand that when you don't feel well it is very hard to wait to be seen, my best advice is to be happy you are well enough to sit and wait for the doctor! Otherwise the ER would be our only other option. Thank you Doctor Kozak for the excellent care!

Some of the best healthcare I ever received in my life was at Scripps Clinic Torrey Pines. Fast forward a few years, the quality of care, staff and the physicians (at least the ones I have experienced) has plummeted. I really can'y blame the staff, I'm sure they are doing the best with what they are given. When the Doc's leave or forced out, they have to infill with somebody. I'm probably being generous with two stars.

Been here a few times, usually not too long of a wait as far urgent care centers can go. Friendly service and knowledgeable staff.

Impossible to communicate directly with the doctors. All communications are screened by staff and frequently go unanswered at all.

An absolute money-hungry institution. I was billed $1,500 and told that my urgent care, emergency department visit was just an office visit so that my insurance could not kick in and I would have to pay out-of-pocket. They also demanded my ss, which shouldn't be allowed. Not to mention, there were several charges on the bill where I didn't even receive actual treatment, including biling a provider, whom I don't ever recall meeting or seeing. They also charged $499.21 for a Sarscov2 test?!?! I didn't go to the ER just to get billed $500 for a covid test, as the covid test was completely unnecessary and I also did NOT ask for a covid test during my visit, as I could easily take a PCR or at-home covid test for much much less than $500.

I have been a patient at Scripps Torrey Pines for more then 25 years. Now, undergoing the chemotherapy I have to be a frequent guest at Urgent Care department. I remember the times when you actually get an Urgent Care when you ask for help. Yesterday, I asked for help, due to the complications of the chemo, that I had a week ago. I was waiting for more then 3 h to be admitted, an hour later I still didn’t have a Dr. assigned to me. I had vomiting, diarrhea, headache, the blood pressure around 180 (with 4 stents).., the stuff was just passing work time. Talking to each other, exchanging jokes, laughing, even singing. My plea for an attention was just brushed of as not worthy of any attention. I was really amazed by the boldness of neglect that the stuff manifested. Anyways, I spent there 7 h to just get an IV. Do not go there If you are sick, you will end up feeling more sick.

All staff was professional, approachable and caring. I do want to note that when the Scripps Nurse Help Line refers me to go to the Acute Care Clinic due to a 2 day trending of high blood pressure (the highest being 200/115) and my informing the Help Line nurse that I would be traveling out of town by Air soon, the MD in the clinic shouldn't be discounting and discouraging. The Acute Care Clinic MD I saw indicated that I should not have come in. My BP reading at the clinic at check in was not critical as it had been but was high and I gave the triage nurse the readings I had been tracking for 2 days after noticing my face was flush. The MD not only did not acknowledge the recent hx of readings but was dismissive and said that if I didn't have other symptoms, she didn't understand why I was referred to the clinic. I told her I just recently have had escalating BP after enjoying a long life of low BP, and that in August I had 2 lg blood clots in my leg after flying post recent COVID infection and was concern that this coming week I was flying out of town. She did not acknowledge any of my input and continued with discouragement for coming to the clinic in the future. She said that if I didn't have any other symptoms (without describing what symptoms for me to be aware of) I didn't need to come in. I then noted to the MD that the nurse on the health line said the Clinic probably run an EKG and run blood tests. She said I can do that if you'd like. I said yes and they also ran a Urinalysis because I had also mentioned I have only 1 kidney and stage 2 kidney disease. I did end up having a UTI. She did not offer this but did say yes after I asked her if that would have been the cause of my BP rising so high in the last 2 days. It would have been nice to get that input acknowledging to me that there was a reason BP was elevated. I might not have been astute enough to ask. In the verbal discharge instructions, the MD advised me not to take my BP anymore than 1 time a day and to take it when I get up for the day before any activity or food and drink. It would have been nice if she at least added "unless you have x,y,z symptoms" (will have to look up the symptoms but even a paper handout would have been good since I am just new at high BP management. I believe this was a risky way of treating a patient who needs to sort through how to manage a change in my BP (I am not on medication for BP) and it was a serious mistake for the MD to convey that I should not have come to the come to Acute Care Clinic even after telling her I had consulted with her own medical system"s (Scripps) health care help line and being advised to come in.

This review is not about a specific provider but for Scripps as an organization. I do NOT recommend Scripps for any imaging service, there are much more cost effective diagnostic centers. Scripps’ medical systems are archaic in terms of information sharing with other external providers and labs. This is unacceptable for the amount of money this “world class” organization charges. This is particularly cumbersome when your doctor needs to access diagnostic images. So most doctors advise you to get all your imaging done in-house. I don’t think this is okay, considering Imaging at Scripps can be 2x to 3x what other diagnostic centers charge, so I recommend calling your insurance and getting quotes before you schedule and X-Ray or MRI. I’m glad I checked, I paid $500 at IHS for an MRI that would have cost me around $1000 at Scripps. Also, if you get it done externally, please ask for the lab to give you the images burned on a CD to take it to a Scripps doctor because their archaic fortress of systems cannot easily connect to any other reputed medical organization because they don’t understand how to implement cyber security without just blocking access to everything.