The sales girl who worked the Bloomingdales evening gown area on the second floor made me feel bad about my body and my age. I found a floor length teal satin slip dress from French Connection that I really liked and she seemed horrified. She told me it wasn’t wedding attire, and when I said I liked it she told me it was from the juniors section, and “it’s really younger girls that buy that for vacation.” I didn’t know what to do. I was deciding between three different choices (since the teal one made me feel self conscious) and she insisted she keep the dresses and wouldn’t let me walk around with them and browse more. I made a loop and I came back to the desk and she said “ oh.. you’re back?” I felt on the verge of tears at that point. She had put the dresses back and had to get the one I chose. During the transaction she wouldn’t take my rewards number, and would only print me a receipt that said “department only. Not valid for exchanges or refunds”. I felt so uncomfortable after spending $350 on a dress that wasn’t my first choice, and with the odd receipt, and the last straw was seeing her puncture it with a security tag that I had never seen before. A silk gown. And I was supposed to rip off myself at home. I had to return it right there. If you’re young and buying a prom dress, you might have a better experience than I did.

Terrible condition of fitting rooms ( photo below). For a high-end store having fitting rooms so dirty is unacceptable. When you’re about to spend $500 on a dress and can’t even take your shoes off in the waiting room to try it on… wow.. just left. Associates mainly on their phones and talking to each other. With only a few customers around, I don’t know how this place can stay afloat with this kind of attitude

I agree that Nordstrom is better. I am not going to spend my money in a store that hires little girls with bad attitudes that tell me I don’t know how to read. Not only rude but just plain mean and uncalled for. I’m talking about the little girl with the shaved head that they hired for seasonal. Not my scene!!

Ramil is why I always come here. He's so nice, helps me choose nice outfits for any occasion. This store is huge and you can find all of your needs under this roof. From shoes, to cologne, jewelry to ties, I get everything here. Make sure you look for Ramil he will treat you with top notch service with a smile.

The customer service Manager Tina refused to honor a refund for damaged clothing. I was with my friend on his birthday and he decided to get a cashmere sweater as a gift to himself. After speaking with the same guy that sold him the damaged merchandise (2 hrs later) my friend was accused of switching the tags?? Security came and everything. He couldn’t stop talking about how upset he was all night. Some birthday alright. She needs a different job that suits her incompetence. This business should not be one you risk dealing with. I know I will not, EVER. Serious shame.

I love this store!!! If you want to look sharp and easy to find your outfit then you have to ask for Kevin. He is great, and will find the perfect piece for you!!!

i had a similar experience with two representatives Ana and Alisia in return department , i was returning a day old gift i bought which it didnt fit my friend and they gave me hard time, so i just dispute it with credit company. i advise not to go to this store, there are alternatives like Nordstrom and macys with much better customer service and they actually respect you.

This Bloomingdale's has it all, parking is a but hectic in middle of fashion. I would rate 5 stars. However, their online ordering should be easier to manage

Best customer service, wish I could remember the gentlemen's name in the watch department he was the greatest I collect high end watches he showed me exactly what I wanted , great suggestions and sized my watch for me on the spot... Was a great day Thank you!

I had an online order pick up at B-helpful and the girl at the counter was pretty rude. I obviously had an order to pick up because I received an email that it was ready and she kept asking. She treated the customer in front of me a lot better and it was pretty upsetting. Definitely not doing online pick up anymore. It’s uncomfortable how employees only help who they prefer.

It's bloomingdale's. You know what to expect. Lots of nice merchandise with great service from staff. There's three levels with women's on the second floor and men's and children stuff on the third floor. Their product is organized and sorted which makes shopping pleasing to the eye. Washrooms are clean and kept up. Happy to shop here.

The store looked great and had an amazing selection. Christian helped us pick it an amazing bag and we will definitely go bag for the service. Would have been 5 stars but you have to buy your own champagne and couldn't walk around with it. Not used to that but I guess it's cool they still had am option for drinks.

The sales people here are hit or miss. Unfortunately, we brought in a really nice watch that was purchased at this location with its proof of purchase and certificate, for service. The gentleman working the watch area around 10:30 a.m. on 1/12 was unpleasant. His only suggestion was to buy a new watch. After lunch, approx 2 hours later, we came back in to pick up pods at the Nespresso counter and noticed someone else was working the watch counter. Gabby was extremely pleasant to work with. She offered a solution after taking a look at our watch which meant visiting Ben Bridge, their recommended 3rd party, for service and they took care of us in a matter of seconds. Sadly, we are left with mixed feelings...

order the item online for in stock items but failed to deliver it for a black friday deal which led me to miss the opportunity for buying it at other store. Will never buy anything from bloomingdale! The customer service sucks!

Today I had the pleasure of meeting Rodrigo Lopez at Bloomingdale's, and I must say, he made my shopping experience truly exceptional. Rodrigo's expertise in helping me choose the perfect cologne was remarkable. His friendly and warm demeanor, along with his constant smile, created a welcoming atmosphere that made me feel valued as a customer. Rodrigo is undoubtedly one of the best employees Bloomingdale's could have, and I highly recommend seeking his assistance for an outstanding shopping experience. Kudos to Rodrigo for going above and beyond to ensure customer satisfaction!

I love this store! Unfortunately, I am not able to go in person anymore but I must give a huge recommendation to Frank in the bed/bath department. He is just awesome. Not only was he able to help me find the perfect towels (Matouk) for my bathroom, but he has gone above and beyond in every way. He made the decision making process a breeze when it came to ensuring the quality of the towels, the availability and color choice to match. When the shipment arrived (from another store) and one towel was a different brand/same color, he made sure it was corrected and processed for a quick exchange in a couple days. The customer service is outstanding and hands-down, the best I've ever experienced. This is why I always shop here.

Very nice place to shop and staff are so friendly and welcoming. Very helpful. May not be the lowest priced place but I am sure if you ask them about their sale dates, you can find better prices on all their items. Good perfume choices and make up choices.

The girl around the counter just not professional at all . Tried to exchange and return the dresses ordered from online. She just seems like not even know about their brand very well . Acts like not very smart

OK, the whole world has been doing online ordering for a few years now. Why Bloomingdale’s can’t figure it out, who knows. I ordered and item online to be picked up at their fashion valley store. after the order was placed I noticed that it is being shipped to an address that I don’t live at. I tried to correct things online but noticed that I can only make changes by phone. I called the phone number listed and after being on hold for quite some time, was told that any changes needed to be made within 30 minutes (it had been 40 minutes), and there was no way to change anything at this point. So now, I have to no gift and I am out $70 with no way to retrieve the item I paid for. What a horrible way to do business. Will not be shopping here again.

Extremely easy to pick up an online order in store. I had originally done curbside pick up and waiting a few minutes at the front of the store where it indicated, however no one came. I then decided to just go inside for pick up. Must make sure to have the bar code provided (sent in the email confirmation) in order for the cashier to scan. All that is required is a signature and you’ll be on your way.

The place has a great feeling, either inside or patio which are dividedby the open bar for both ways, the food is good and fair prices overall. Could have more staff working tables to have the best service possible, but not bad.

Bought a dress for my sister, but it didn't fit. 2 days later I asked for a refund and they delivered no questions asked.

Friendly, knowledgeable staff and excellent selection. High quality, well curated brands. Good layout, very useful and easy to browse arrangement. Customer service is always top notch. If you need help they get you what you need and are very responsive provide great suggestions. But they aren't helicopter staff; if you just want to browse solo and take your time everyone will leave you alone until you're ready to purchase. Returns have never been an issue whether it's from the store or from online. There's a reason Bloomingdale's gas the reputation it does. It earned it.

Shout out to Crisvelle (i’m sure my spelling is wrong, sorry!) in the kids department! I had a not so easy exchange and two wild babies with me aka stressful for me. She made the process so quick and easy! I really appreciate her great customer service, please recognize her!

The lady in the home department Corey is very unprofessional and rude. I was being helped by another sweet lady and Corey jumps in to try and help I was overwhelmed at that point and felt like Corey was being too pushy.

Love this store! They have the nicest Nespresso shop and most knowledgeable cosmetics associates

Look how beautiful this dress is! Bloomingdale's is incredible and not nearly as high priced as I'd imagined. This location is a wonderful store with excellent service and selections.

Bloomingdale's was just outstanding amazing and wonderful they also received five stars just based on their customer service the Ambiance of the store and the beauty of it definitely check them out in San Diego

More reasonably priced than I remembered. Found inspiration for my Christmas tree too

This place is good but there was a lady yesterday (12/17/20) and she literally didn’t know what she was doing. We just wanted to buy some Christmas presents and she took around an hour just to pay for a couple of shirts and some chocolate.

You got money to blow, this definitely is the place to shop for top designer clothing and accessories! Very pricey. Hugo boss, versace, etc.

It was nice inside. I was trying to find a pair of dressy shoes.

I guess it's weird going shopping while on vacation at a department store that may also have a branch in your hometown, but go figure. But we did, and here we are. Looks and feels like any other Bloomingdale's I've been to. High end, expensive. Some of the sales people are snootier though and were there when you don't need them quite yet and not when you do.

Owned by Macy's but oh so much better than that. They staff goes out of their way to help customers find what they need. Lots of space and easy to shop.