Truly nightmarish; like something from medieval times. I have two recent experiences (Feb 2021, and March 2023). The ER wait time just to be admitted was 3-4 hours each time, and the total time spent in the ER was about 12 hours each time. These delays are dangerous. And the conditions were incredibly awful. After waiting 3-4 hours for admission, you are put in an ER room for 8-9 hours with multiple others, some who are near death and groaning in absolute misery. The nurses are rushed and make decisions based as much on their time priorities as your health. (For example, they wanted to put an IV in me 5 hours BEFORE it MIGHT be needed for an MRI. I repeatedly pressed them and asked why it couldn't wait until closer to the MRI time and when they knew for sure the IV was actually needed. They finally admitted shamelessly that putting it in 5 hours early was for their convenience. I refused to let them.) As another example, after about 4 hours I was very dehydrated and badly needed water. The nurses rarely came by so asking for it involved long delays until they showed their face. But then they apparently "forgot" the first two times, so I had to wait again to ask for a 3rd time, and finally complained to one of the doctors. Hence it took several hours to simply get a glass of water for a badly dehydrated patient. Very little information is given to the patients, so you are left waiting in a very stressful uncertainty about what is happening, how long you will need to wait, and what will happen next. Uncertainty like that is really stressful when you have a serious personal medical concern (like possible stroke or appendicitis). The bathrooms and floors were filthy, ER patients were left groaning & screaming & literally begging for help on gurneys in the hallway due to a lack of space, and the whole place really was a medieval horror. All of that said, the Kaiser staff is medically competent if brutal, and ultimately both my unavoidable emergencies were resolved successfully, so I am still alive. For that, I am grateful. But I wonder if I will be as lucky next time. One of my ER visits required emergency surgery, and the other MRI imaging, to make sure no stroke had occurred. I am definitely now looking for alternatives.

This was an absolute misery for my family and I. My leg was swelling without any injury do ee hurry to the ER. When I go in there, the clerk sits us down, and we start the waiting game. After 30 minutes, they take me to get an x ray. They told me to wait to discuss the results, and we waited and waited for 6 hours, and there was nobody. There was a lady who had been there since 3 p.m., and currently, it was l 2 in the morning. Absolutely disgusted by everyone at kaiser, they can't even give you an estimate on when you're up. It shouldn't even be called an ER, I am so disgusted and am never going back there again. I also will add that there was a 15 year old girl who had surgery recently and was crying because they waited for 8 hours, and she was severely dehydrated and vomiting, and they wouldnt take her in. Step up your game kaiser you're a disgrace.

Kaiser killed my daughter in law. They sent her home 2 weeks ago from the emergency room and told her there was nothing wrong with her - that she was constipated - and yesterday she was found dead. Katie was a beautiful, creative, joyful soul and a newlywed. Kaiser murdered her. They have blood on their hands. Expect a law suit.

I went to the ER Saturday AM because of the onset of extreme pain in my abdominal regional. I was admitted quickly snd given a slew of tests including a CAT scan. After 5 hours there was no diagnosis but my pain had subsided so I was discharged. I had 2 more episodes of extreme pain and returned to the ER Saturday morning. I was given painkillers, fell asleep and awoke to find that tests had been done and analyzed while I was asleep. The doctor decided that it was most likely a kidney related issue and ordered another CAT scan. Before this was administered, he discussed the test from the day before with the radiologist and discovered that I had a kidney stone. I was given pain meds, medication to facilitate the passage of the stone, and a referral to Urology. Comments: 1. The facility is dingy and has not been renovated in many years. 2. The cleaning seemed desultory. A woman mopped in a seemingly random pattern and, more shocking, I never saw anything wiped down in the 10 hours I was there. 3. The nurses aides were not thorough. My first visit I was not given a call button so I had to flag down staff passing in the aisle to get my nurse’s attention. (It was surprising that no one suggested that I should use my Call button which would have led to the realization that I didn’t have one or know how to access it.) My second visit I was told to get into a hospital gown but not given a plastic bag for my clothes. When I was getting dressed preparatory to discharge I realized that no one had removed the rubber leads stuck on my body for the EKG. 4. The level of doctoring was uneven. My first doc never touched me, a common Kaiser failing, and so never knew the exact location of my pain. The radiologist missed the kidney stone the first time around. On the other hand, my second doc focused on my kidneys which had showed the only abnormal test results and rejected other hypotheses that were not supported by the evidence. By so doing he was able to determine that the problem was with the reading of the test which led to the correct diagnosis. Since I am basically a Kaiser fan, I had intended this feedback for Kaiser internally but could not find a way to do that hence this post.

The actual literal worst. My mother came in tonight after passing out on the street. They made my father, who has Alzheimers, wait outside with no way to get home. Although I am her emergency contact, they didn’t call me. The nurse was defensive and totally unapologetic. Then I called for an update, only to learn that they were discharging her. No update from the doctor, no call to me or my father … they were going to send a frail 79 year old woman home at midnight via cab, apparently. I have been a medical social worker for over 15 years and I am beyond appalled by all of this.

Yesterday, 4-9-23, I had a lot of pain in my chest, back, and other parts of my body. Also headache. The service was fairly fast. From registration to be attended took like less than 3 min. They took my temperature and urine. Then asked me to wait on the lobby to see the results. Then they gave me ibuprofen and asked me to wait again. Then they took my blood. and asked me to wait in the lobby again. Then I was admitted to a bed for and gave me iv liquid hydration. Then I took a nap. They give you a blanket and the room temperature is comfortable. After the iv, they did a ex-ray to my chess and found out I have pneumonia. They gave me five pills for five days and released me. The whole thing took almost 5 hours. But I left feeling better than when I first came in. This morning a good amount of my body pain and chilliness as reduced significantly. But my chess still hurt and I can't breath properly. I'm coughing often as well. I do see improvements though. I'm grateful for their service and care. Everyone was working as fast as they could with a positive energy.

Spent 5 hours in this horrible place and left without seeing a doctor. Now they will forever terrorize me with “outstanding balance” that I have already paid.

I had health issues this past weekend, and after talking with the Kaiser Advice nurse and doctor, they recommended that I head to the ER. I had hoped that this wouldn't be necessary but since it was, I went. The room was fairly full when I got there, but within minutes of checking in, I was called back to speak with an RN. She took my information, including symptoms, and again, very quickly, they were running tests and went forward with the procedure that I needed. My total time there was about 5 hours, but most of that time was spent doing tests that were needed, prepping for my procedure, doing the procedure and then recovery. Everyone I dealt with was professional and courteous. They all did a stellar job. Checkout was easy as well. I have Kaiser insurance, which they quickly ran and indicated my co-pay, which I paid. No issues at all. Lastly, it's true that the address at 2425 Geary is wrong. That's a Kaiser medical center down the street, but not the ER. They do provide a shuttle to the ER, but it doesn't run frequently. 2351 O'Farrell is directly across the street from the ER entrance.

They don’t even worth the 1 star, I had a pain on my ear, I had to wait for 1 hour after that I asked the nurse to help me to get in.. To my surprise her response was : ( I am in my break now you can ask someone there….😳) then I asked the receptionist for help again she said : you can ask the nurse….. I was very 😠, I left the emergency room and I’ll never be back there, and All of this with a cost of $100 or more. Shame on you I can’t believe that you work just for money $$$$$ not to help patients feel better or to save their lives.

The nurse was defensive and totally unapologetic. She say she doesn't have time I am in hurry. Plus allied security very rude the think they are doctor 💊 please remove this company

I had accidentally swallowed a fish bone and went there on Tuesday night took 3 hours for me to say I don't want be here anymore , Noone came to help me . They put me on the " fast care line" which meant just sitting outside without anyone realizing I was there Then someone finally said let's get some x-rays done without ever talking to a nurse or doctor, waiting for another 2 hours for me to get my results on my phone first. They ddnt Even bother to explain to me the x-rays they just seemed happy the room was clearing out! Mind you 4 people left before me and they had been there at least 2 hours before me. At this point I think I swallow the bone , but have really bad sore throat and swelling but I refuse to go back. Finding alternatives else where. Thanks but no thanks.

Dr. Monique Schaulis and Jocelyn were professional, friendly, compassionate, and knowledgeable. Excelente experience! Thank you.

Today I arrived, was treated, and left within two hours. The nurse and doctor were beyond attentive and helpful with my migraine.

if you will ever be in trouble no that no one will be helping you. I’m going to move to a different company. I’ve spent tier 7 hours with getting no assistance. After a good assistance, I were told that to get me the two different pills that I was prescribed will take an hour and a half more for a little early picking two boxes from somewhere and giving them to me. The worst thing about all of this was the people truly didn’t care about me,

I took uber there and got off at 2425, but they told me ER is up on the hill, i was almost fainted but they made me walk through the hill! Why the address is not correct and er door is up the hill??? Service was not okay too, talked to different newish doctors but just ended up with a bill and I have to continue my care with outpatient doctors

The worst place! Previously I have been waited for 4 hours and left. For the send time I have been seating here for 3 hours no one even update me when I asked they said everyone before you are in so you will be in shortly but it’s didn’t happen. I having more pain by seating here this is ER they supported to help patients quickly but they let you seat and die instead im very disappointed with the service.

5-stars for the Kaiser ER in San Francisco! I was called within 5 minutes (!) for intake, then had only a short wait before the head ER doctor came in to assess my situation. From the registration nurse to the intake nurses to the ER doctor, all were professional, calm, kind, and brief but unhurried. This lessened my stress level immeasurably. When the ER doctor realized that the specialist I needed wasn't available, he did the paperwork needed to make an exception so I could be seen by a non-Kaiser surgeon. He saved me so much hassle and headache. The entire ER experience was less than an hour, truly exceptional. Because of the San Francisco Kaiser ER, and by extension, West Coast Retina, my eyesight was saved. I am forever grateful.

Service was fine, though the facilities do seem a little worn. But as I was released they copied my insurance card but also asked for a $435 "deposit." As my insurance fully covers ER visits, I expected they would submit the full bill, then reimburse me after they were paid. 3 weeks later some KP billing office called me and said they didn't have my insurance info, so I gave it to them again over the phone. Then I heard nothing for 3 more months until I got emailed a link to my "bill," which was a bill for $0.00, with no information about past bills, payments, or insurance. My insurance hasn't heard from them. As I type I am 30 minutes into a phone call with the KP billing office, 25 minutes of which was hold music. I am so fed up with this I submitted a payment dispute to my bank. Basically they don't seem capable of managing billing and payments. If you have to go to the ER, refuse to give them a deposit--you may never get it back, even if you have insurance. Update: the billing office guy finally told me when you billed my insurance: TWO DAYS AGO. Over 100 days after the service. So of course they haven't received it yet. But how you expect to be paid when you keep losing insurance cards and forgetting to send bills is beyond me. I'm leaving the payment dispute in place; you guys should have dealt with this long ago. I see that you always reply to complaints here by asking patients to write you by email; I just did that too, with more complete info. 9/8 Update: I received and deposited the check refunding my deposit. So that happened, finally. But it should never have taken this long. I upgraded my rating to 3 stars, but cannot go higher because of this unaccountable delay.

This is called an “emergency room” but I feel like if you ever had a real emergency these people would not be able to help you in time. I’ve seen doctors/nurse with a fraction of the funding accomplish so much more a lot faster than Kaiser.

I dropped my friend off he told me he was the only one in the er when I came in after parking it was full he didn’t understand why it was taking so long to be seen he ended up getting worse & throwing up that’s when they finally took him in I felt it shouldn’t have taken that long to be seen is my opinion being that he was the only person in their before it got crowded