Awful curbside pickup. I got the notification that my order is ready for pickup. Checked in curbside and entered my car info. Took forever so I went into the store, online pick up & they made me go to another department for pick up then that person had me locate “Larry” then Larry took me back to online pickup and could not find my purchase. Told me they’ll call when they found it. Its a day later so I called and got transferred twice and then no answer. So I’ll just wait.. its 26 hrs later, no call. Save yourself & Don’t order curbside pickup. Another customer after me went into the store too b/c he was waiting so long. :(

Came just now to get some pants for a wedding. It's kind of a ghost town but it made shopping easy. Someone from the shoe department helped me. I think his name tag read Amir? He gave such good customer service. I was able to pay for rush alterations and they marked and hemmed my slacks in an hour. The salesperson was helping 2 other parties and still worked with a sense or urgency to help us all evenly and run to the tailor shop to retrieve my pants. What a pleasant shopping experience. It's sad to to see retail slowdown but good to know there are still passionate salespeople doing the hard and not so glamorous work.

Safe place to shop Great customer service $ 475.00 for man perfume

A very helpful sales clerk made this visit outstanding. Of course it's a beautiful store! The lady who approached us was quick and clear in offering options and meeting our needs. For information. My wife bought a beautiful bag on sale. It added a beautiful experience to our day.

Great store! They don't charge sales tax to non San Francisco residents. They also gave me a nice umbrella for shopping there. The bathroom was clean. There was a time when I went to San Francisco too frequently that it was my only place to shop before flying back to LA. The customer service was great. I also got to collect the tote bags that they pass to shoppers during the Chinese New Year. Every year there's a new animal printed on the bag that belongs to that year. I liked the design so much that I started collecting them. Also the location is convenient. You can either park on Mission st or take the BARt to Powell Station to get there.

Today my boyfriend and I visited Bloomingdale’s. Frederic, the fragrances sales assistant, has completely made our day, if not our whole visit to San Fransisco. Fred is the most kind-harted human being that we came across on our entire trip. Apart from helping us decide on a fragrance, which he also did amazingly, he genuinely showed interest in us, connected with us and really touched our hearts on a personal level. I am not sure if Frederic will even come across this message but we wish him all the best in the world and we are so grateful to have met him today. Thank you so much for helping us and being you!

Holiday in full effect! Stopped by to check out the seasonal holiday display and loved the decor setup so far. Nice mix of colors this year! Thanks for the inspiration!

Excellent collection, but sales associate are the worst. Not sure if they work on commission or what, but every sales wants you to bill on their register. One sales associate got angry because we tried clothes on her side of the floor but went for billing on another register where we'd already shortlisted some clothes. Of course we don't want to make multiple transaction on different registers on the same floor. Note to management, please fix this mess and catfights between your sale associate. It's making customer experience worse.

I really like the layout and variety they have.. mid to higher ends stuff. Friendly service and good discounts available too.. too bad the Hugo Boss slip in didnt have my size but for usd90, it's a big steal!!!!

Beautiful and huge mall. Many stores and food court. The maps are very easy to follow and they keep the bathrooms clean. The family bathroom is very convenient and accessible. I love the Rolex store Right at the entrance.

Can’t thank the lovely young woman at the Mac Cosmetics counter enough for how helpful she was helping me find makeup for new years even. It was close to closing but she took her time, never rushed and even suggested 2 other places that might have what I needed. I sadly didn’t catch her name :(

I like shopping at Bloomingdale's but their return/exchange is such a hassle. I rarely do a return/exchange but in some instances, when an item immediately has a defect I will. First, the in-store return process is pretty awful. You feel like a criminal the way they inspect the item. Then their machines don't want to do a straight simple return or can't find the item on your method of payment, and the clerk doesn't know how to fix it. This isn't a one time occurrence but every time I have ever returned an item over the years. I am currently waiting on a "Mail Tender" (which I am guessing is a check mailed to me?) for a return I did weeks ago with the original receipt within only a few days of purchasing the item. No explanation was given as to why it just wasn't put back on my original card. I've returned maybe 4 things in a decade of shopping there. So strange. After weeks with no check, I called the 888 number on the receipt (that states "For inquiries call:" only to be told they can't look up in-store returns. (BAD UX BLOOMINGDALE'S!) What a nightmare. I'll start to wean myself away from Bloomingdale's and start keeping Saks and Neiman's on my visit first agenda. One last comment, (not all but) a lot of the sales associates could learn about customer service. Once I bought a Jo Malone perfume only to be given the wrong one. The next day I went back to exchange it and the associate argued with me that I said I wanted the one she sold me. (I didn't even mention the perfume she gave me as I am allergic to rose!) Like why argue with me? Just exchange it. I was so polite so she wasn't prompted by my attitude. It was exchanged but she threw a real fit about it.

Enjoying the calm, stylish and fragrant atmosphere inside ( aside from the time to time nose-up-in-the-air faces ! ) , you leave the mall to the street after a short shopping. That's when the pungent smell of garbage and urine and the suffering faces of homeless people shock you and make you rethink about so many contradictions in this city... WHY?!

THE SECURITY GETS PAID TO CHASE AWAY LOYAL CUSTOMERS My husband and I came here to this location to buy a couple Christmas gifts, but didn’t even make it to the third floor due to two security guards who approached us and told us “you match a description of people who were in here yesterday and have to ask you to leave” which was obviously untrue, they gave us no details about what we supposedly did and wouldn’t even give us their names. I was shocked to be treated with such blatant disrespect. I understand that San Francisco has an issue with shoplifting but to lie just to get us to leave is ridiculous, I mean they could have said “we’re sorry but we believe you look suspicious and need you to leave” I would have been equally offended but at least it wouldn’t have been a complete lie. I personally don’t think I’ll be returning here due to the lack of human decency, it’s hard for me to support a company that hires people who treat everyone like they are beneath them. Which isn’t hard to do because there are better companies that sell the same brands (*cough* Nordstrom *cough*) and SO many other amazing companies who employ human decency as well as keeping quality their main priority. So I’ll just keep my money going to places like that. Thank Bloomingdale’s for the reality check, you suck 👎 I added the photo of the two security guards who treated us like garbage and wouldn’t give us their name.

Have always been a Nordy’s fan… now that it is closed, I guess I will be a Bloomy’s fan! Loved the Friends & Family sales! Paige, Joe’s, Hugo & Kooples for the win!

I just visited the Tom Ford counter at the Bloomingdales in San Francisco. I was visiting from NYC and looking for a particular cosmetic item, but decide to stop by the counter and could not have been more blown away. Daniela and Tony asked me to try a product and I was extremely unconvinced. By the time they were finished I felt as tho I had not only found the product I have been longing for, but had the best experience with truly brilliant and confident individuals. Best experience I’ve had going EVER. Also left with my new forever foundation and an amazing experience. Thank you Daniela and Tony!

Nice store! But very pricy!! I fell in love with a perfume but I can not see paying $465.00 for a bottle. But the store was so nice, bright, clean and eye catching!! Very very nice store.