Starbucks at 1100 Van Ness is astetically beautiful and spacious. The building materials of granite, wood and glass is modern looking and comfortable. The mobile order pickup area is massive enough for another terminal. The interior wood is dominant and creates the character of the design.The customer service personnel were very pleasant and charming. I could hear it in their voice that they really respected working at this location because if the environment and connection to the hospital. The parking is almost unattainable and it is best to travel by bus or foot. The SFMTA 49/38/38R are the bus lines recommended.

I STG this is the only Starbucks in a 10 mi radius (minus that fancy one that thinks it's a bar downtown but that place is weird and makes me uncomfortable) that actually trains their workers to make drinks properly. Also the workers are fast and their spirits don't seemed completely crushed by their evil corporate overlords. Also I know they don't make them but for some reason they pumpkin cream cheese muffins always taste better here than when I get from other locations it's really weird 🤔 and probably in my head but they are so darn good here.

This location seems to be staffed with baristas who don't take pride in their work. I don't know if it is due to an issue with upper management or being overworked, but it is noticeable in the quality of the drinks. My wife was a barista for many years. I know how to tell when drinks have been made properly and when steps or ingredients have been skipped. The three drinks we ordered fall under the later. I watched how the baristas interacted with both customers and each other. It was clear to see that they were not passionate about any of their work and were more excited to be closing in an hour. I will give them another chance. Hopefully, the lack of brand pride is only an issue for the three who were working when I went in. Update: Went in again a little over an hour to close. This was a different crew, yet similar results. Drinks were made much better and were on brand. The issue this time was that there is no sense of proper customer service. There were no greatings to entering patrons, and all three employees were more concerned with closing tasks. I arrived at the counter and had to wait nearly half a minute before they finally acknowledged me. Customer service standard in the industry is to acknowledge or greet a customer within 30 seconds of entering. This alone is not enough to truly annoy me. However, I was never truly greeted. The first interaction was, "What can I get you?" This is not how we are supposed to greet patrons. By doing things this way, it creates an unwelcoming environment due to a lack of caring. This is not how we train service industry employees act. I myself have been working in the customer service industry for over 2 decades now, with over half of that being in upper management. It is clear to me that this location needs some serious retraining. This assumption is further supported by the fact that the barista on the bar was not paying attention to people coming in to pick up their mobile orders. When a customer has to attempt multiple times to get her attention to get their order, there is a problem. Corporate, please have the district manager look in on the GM of this location to see where the disconnect from training is occurring. So far, I count 6 employees that all have the same flaws and general attitudes. This tells me that there is a problem with either the GM's hiring criteria or that there is a lack of training and accountability of team members. If you plan to visit this location, be warned that the night crew is not going to treat you well or to the company standard set forth by corporate.

The staff here on 9.2.2023 did a phenomenal job! It was a busy day and they were hustling! Service was fast and friendly and my coffee was *chef’s kiss*

Nice starbucks but they give out food im paying for for free to homeless people... Not good to encourage mental illness.

Convenient for mobile orders, they are amazing in keeping everything in order. Just sad that they close early in the afternoon.

went for breakfast 😎 but there was this crackhead in there making weird noises and no security

Friendly staff, air conditioning to boot, nice windows