1/5 Yordanos B. 8 months ago on Google
Domino's
Pizza
Customer
Service,
and
frustration
with
the
recent
order
I
received
from
your
store.
I
placed
an
order
and
foremost,
the
delivery
was
incredibly
late,
arriving
one
hour
past
the
scheduled
time.
This
delay
not
only
inconvenienced
me
and
my
household
but
also
disrupted
our
plans
for
the
evening.
Prompt
and
timely
delivery
is
a
fundamental
aspect
of
any
food
delivery
service,
and
this
failure
to
meet
the
expected
standards
was
highly
disappointing.
Furthermore,
upon
receiving
the
delivery,
I
immediately
noticed
that
the
chicken
wings,
which
were
part
of
my
order,
were
missing.
The
delivery
driver
left
before
we
could
point
out
the
missing
items,
and
when
we
tried
to
contact
him,
it
took
approximately
15
minutes
for
him
to
respond.
He
claimed
to
have
been
unaware
of
the
missing
chicken
wings,
offering
an
apology
for
the
oversight.
However,
the
delay
and
lack
of
attentiveness
on
his
part
added
to
the
overall
dissatisfaction
of
our
experience.
Adding
to
our
dissatisfaction,
we
attempted
to
contact
the
store
directly
to
inquire
about
the
late
delivery
and
the
missing
items.
Unfortunately,
our
calls
were
either
unanswered
or
answered
and
immediately
disconnected.
This
lack
of
responsiveness
from
the
store
only
heightened
our
frustration
and
left
us
feeling
disregarded
as
customers.
Lastly,
both
the
pizza
and
the
chicken
wings
that
were
eventually
delivered
were
of
subpar
quality.
The
taste
was
significantly
below
the
standard
we
have
come
to
expect
from
Domino's
Pizza,
which
further
solidified
our
disappointment
with
this
entire
experience.
This
unfortunate
incident
has
left
me
with
a
negative
impression
of
Domino's
Pizza.
As
a
loyal
customer
in
the
past,
I
did
not
anticipate
such
lapses
in
delivery,
missing
items,
poor
customer
service,
and
a
decline
in
food
quality.
I
believe
it
is
crucial
for
your
team
to
investigate
this
incident
thoroughly
and
take
appropriate
measures
to
ensure
these
issues
are
promptly
resolved.
I
am
requesting
that
you
take
the
following
actions:
1.
Address
the
issue
of
late
deliveries
and
ensure
rigorous
adherence
to
the
promised
delivery
times.
2.
Improve
the
communication
and
responsiveness
of
your
customer
service
team
to
handle
inquiries
promptly
and
efficiently.
3.
Reevaluate
the
quality
control
measures
in
place
to
ensure
that
the
taste
and
overall
quality
of
the
food
meet
the
expected
standards.
I
trust
that
Domino's
Pizza
takes
customer
satisfaction
seriously
and
will
take
appropriate
actions
to
rectify
these
problems.
I
hope
this
experience
serves
as
an
opportunity
for
improvement
and
prevents
similar
incidents
from
occurring
.
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