3/5 Heather F. 1 year ago on Google • 3 reviews
Reserved
the
lawn
for
our
twin’s
birthday
party.
Positives:
Placing
the
reservation
online
is
straightforward
and
easy.
The
space
itself
it
great
for
large
parties,
and
they
allow
bounce
houses.
The
convenience
of
being
able
to
offer
guests
food
and
drink
tickets
is
a
huge
perk,
especially
that
they’re
accepted
at
Spark
too.
They
were
very
flexible
and
understanding
with
needing
more
time
to
set
up
the
space—the
bounce
house
company
needed
an
hour
to
set
up.
Once
you
can
connect
with
someone,
most
everyone
was
really
helpful.
Negatives:
You
have
to
be
proactive
with
communication.
I
initiated
every
conversation.
I
had
been
reaching
out
to
the
private
events
coordinator,
who
was
great
with
answering
all
of
my
questions,
but
she
was
the
only
person
who
I
knew
was
responsible
for
the
details
of
our
party.
Two
weeks
before
the
party,
I
had
some
final
questions
and
received
an
auto
out
of
office
reply—she
was
out
of
the
country
till
several
weeks
after
our
party.
I
had
no
idea
who
else
to
contact
or
who
else
was
going
to
manage
our
reservation.
I
sent
emails,
hoping
someone
would
respond.
This
was
unfortunately
really
stressful.
One
of
my
biggest
concerns
was
the
covers/tents
were
missing
from
all
three
cabanas
due
to
storm
damage.
No
one
communicated
this
to
me.
I
discovered
them
missing
when
I
visited
the
site
two
weeks
before
the
party.
I
immediately
reached
out
as
a
result
and
expressed
a
need
for
shade
and
was
told
that
they
would
not
be
repaired
in
time.
Then
two
days
before
my
reservation,
I
was
asked
if
I
still
wanted
my
reservation.
This
was
the
only
unpleasant
interaction
I
had.
Two
picnic
tables
were
equipped
to
have
umbrellas.
On
a
70+
degree,
sunny
day,
I
had
65
guests,
including
my
90
and
86
year
old
grandparents,
trying
to
cram
under
these
two
umbrellas.
More
than
half
of
the
space
went
completely
unused
because
there
was
no
shade.
I
absolutely
understand
that
weather
is
totally
out
of
anyone’s
control,
but
I
wish
more
solutions
could
have
been
offered
given
the
size
of
the
party.
And
the
fact
that
we
reserved
the
space
almost
four
months
in
advance
with
the
understanding
that
three
covered
cabanas
were
included.
It
was
disappointing
that
no
one
thought
to
communicate
this
change
to
me.
If
communication
could
be
improved
and
a
more
solution-oriented
approach
could
be
taken
for
unforeseen
circumstances
that
impact
someone’s
reservation,
then
I
would
highly
recommend
this
space
for
your
event.
Our
experience
could
also
be
an
anomaly,
and
I
do
recognize
that.