I staid here a few weekends ago. When we came back from our show our rooms had been cleaned they didn’t replace towels, they didn’t replace bed sheets just a naked bed. When they replaced the sheets there was blood on the sheets I called down to room service and the guy at the counter said he didn’t have new sheets for us and that sheet room was locked. I wasn’t able to find a different hotel to sleep at after that so I ended up sleeping fully clothed.. the roof top views were cool tho :/

Reviews complain about the location, but honestly.. that's San Francisco! The hotel has staff posted at the door which is cool. I felt just as safe walking around this hotel as I did everywhere else in the city. We were a little shocked to see the size of the rooms and kept cracking jokes about it our whole trip. Maybe have some disclaimer on the website so it doesn't catch people off guard? Getting food in the breakfast area was a little cramped but there was lots of seating. Next refurb, I'd recommend they take the "breakfast buffet" out of that small little area and place it in a more open section of the of the floor. Staff were all really nice. Overall great stay and would come back if the price was right.

Overall our stay at this hotel was great considering the price-point. The location is just off of Market St. and very close to lots of shopping and restaurants (though much of downtown closes around 6 p.m. during the weekdays). There is definitely room for improvement with the rooms though as our king bed had queen-sized sheets on it, which were impossible to keep on longer than a few minutes, especially because the size of the room didn't leave anywhere to sit other than on the bed. It's a great quiet hotel though and the complimentary breakfast definitely helped us save a few dollars over the course of our stay. If you stay here, definitely check out the roof!

Absolutely great room!! Wood floors, good size. We had a scenic city view so that was the icing on the cake! Although it was a bit ghetto around the outside. I parked my car in the street for 2 days and nothing happened to it. Valet parking is ridiculously priced though. 60 bucks, in and out, A NIGHT. LOL total for 2 nights ran me 600 bucks.

Great location with good price because it is in downtown San Francisco. It is also within walking distance to the conference I was attending, only 1.5 block away! Inside the hotel is clean, bright, well maintained. I was able to use exercise room, lobby coffee area, and breakfast room everyday that I was there. Room with a view is a plus and well worth the money. It was clean and good size given real estate is expensive here. Yes, there is homeless outside of the hotel but that is a city problem. The hotel requires key entry after certain hours and key entry to ride up the elevator. I felt safe walking around in the area. Public transportation is good in the inner city. Recommend to use BART to com into the city. Walk everywhere and use public transportation. Don’t rent a car!

I stopped here for one night upon arriving in San Francisco. As I have countless Hampton Inn stays on the books, I wanted to add my perspective on my visit here. The hotel room, facilities and staff were fantastic-absolutely top-notch for a Hampton Inn. The room was modern, spacious, and well-kept, and the staff were welcoming, friendly and attentive. The breakfast area was hands-down one of the nicest I’ve seen for this hotel brand-nice, modern, spacious and well-stocked with an excellent assortment of hot and cold breakfast foods. The pumpkin spice waffles were delicious. Additionally, the rooftop view is fantastic-such a lovely hidden gem. I agree with some of the recent reviews-while this location is very convenient for a stay in SF, the ambience of the immediate location could certainly be improved. However, this is definitely not a reflection of the hotel. My stay here was excellent and I’m hopeful that the surrounding areas will improve.

Location is close to the BART. Restaurants and shops within walking distance.Rooms are a bit small, and the ac/compressor is LOUD. Shower dripped a lot , and you had to get it just right to shut off perfectly. They might have tried to get a little too fancy with the shower fixtures. Great views. Good breakfasts offered for free downstairs between 6-10am. Beds not too comfy but they were ok. Staff was very nice

The room was spacious and clean, room service was excellent, breakfast was simple but tasty, and free coffee is included in the price of the hotel. The location is great (a 5-min walk from the metro station and less than 10 mins from the Moscone Center). A lot of weird people around but that is the specificity of San Francisco in general. The hotel is located next to a busy street but it does not cause additional noise during the night. Air conditioning is also in the room. The hotel is sparkling clean and the employees are very friendly - I highly recommend this place!

Outdated. Amenities are very limited. Don’t expect to get more than one towel at a time. The white guy who checked us in told us just to let the front desk know if we needed the room cleaned. So Monday morning we asked to have our room clean and the rude worker this morning stated that they have to have a 24 hour notice for all room cleanings. The white guy didn’t tell us that. We’ve also requested fresh towels with the white guy and 8 hours later when we got back and wanted to shower and get ready for the night we couldn’t because he didn’t do his job. Then we had to request towels again and wait for them to be brought up before we could get ready. The hotel is clearly not full and busy. It’s nasty and scary out front. There is literal feces, urine, food and anything else you can think of littering the area. Super scary after dark. It was not worth the $2k we paid to stay for 5 nights. The only good think was the bagels. Hampton Inn was not impressive at all. I would’ve rather stayed at a super 8.

DO NOT STAY HERE. I should have read the reviews before booking. I’m a Hilton diamond member and have stayed all over and this has to be one of the worst Hilton properties I’ve stayed in. Forget about the fact that this hotel is in the ghetto part of SF and bums are everywhere. Forget about the part that the two Filipino women at the front desk are extremely rude. The worst part is when the hotel nickel and dimes you. “Sir, you may have to pay for early check in.” “Sir, we can’t do this or that because it’s company policy.” “Sir, we’re not going to do anything for you.” Late check out? Pay for it. Basically, any Hilton / Hampton comfort you think you might get, forget about it. Customer service? Forget about it. A decent clean room? Forget about it. Do yourself a favor and avoid at all costs.

I would recommend this hotel to anyone looking to stay in San Francisco on a budget. Despite being in a somewhat bad area, you can expect a similar quality of service as with any other Hampton Inn or comparable hotel chain. I would also applaud the hotel and their staff at their commitment to the safety and security of their guests. Both hotel entrances require a key card to enter, with security personnel stationed at the front entrance to monitor the doors as well as let in guests checking in. Keycards are also required to access guest room floors using the elevator. Though I felt unsafe navigating some streets at night, I felt very secure inside the hotel, as these measures greatly protect the safety of all occupants. If you're a pedestrian traveler, I would be sure to implement the following safety measures to protect your safety: - Be aware of your surroundings. - Walk confidently and appear comfortable on the streets. - Try to limit travel on streets to well-lit and traveled streets, and limit travel at night. - Do your best to limit travel in the area to between the hotel and underground BART/MUNI station 6 minutes away. The station is clean, well-lit, and well-protected by local law enforcement personnel. - Don't carry expensive jewelry or other expensive items with you on the street. Limit usage of mobile devices if possible. - Despite the high quality of service at the hotel, keep the deadbolt and physical lock enabled at all times while inside your room for added security and peace of mind. I once stayed at a Holiday Inn with family in a good area, and a mentally unstable man gained access to a master keycard. The only thing keeping him outside our room was the physical security lock. If you implement these best-practice safety measures for the duration of your stay, you will be sure to have a safe and enjoyable experience in the San Francisco Bay area. Happy travels!

I liked the hotel and expected worse. The breakfast was good and normal, like waffles, cereal, scrambled eggs. Rooms are small but clean and tidy. The smell is okay. The view from my window is beautiful but I paid for it. Next time I would not stay in this hotel as the location is bad. It's scary to walk around, especially at night, a lot of of homeless people at the entrance, smells like a toilet. Otherwise, it's fine if you go to the left side of the exit, there's downtown.

I was concerned after reading the reviews but I cannot fault the hotel. I'm never looking for anything exceptional in a hotel. What I require is a clean room, a comfortable bed and a good breakfast. This hotel fulfills all of these requirements. Unfortunately for the hotel, the homeless occupying the surrounding streets are not good but don't let that put you off. Mission Street is quite safe. I visited on the weekend of the Folsom Street fair 2023 and had fantastic conversations with really nice people. A memorable stay.

Hotel was quiet and cleaned. Had no problems untill I complained that ants was in the room and bit my husband and reading book was taken from desk in the room after it was cleaned. This happen 5 days into my stay at the hotel. Reported to front desk and email general manager but nothing done

The room was very small. There were ants in our room and it was on the 15th floor. There is no parking other than a valet which takes your car offsite. We were told that if we wanted our car that it would be 15 minutes. That’s fine because we could plan accordingly. However, the day we needed to be somewhere at a specific time, we planned for 15 minutes and were then told it would be 45 minutes. The city itself is extremely dirty and there are homeless people everywhere. We felt very unsafe walking around.

San Francisco is just a dirty city, so you can't really hold that against the services in the area. The rooms are fine nothing great or really poor about them. Everything was clean so that is nice. The staff was super helpful and kind and a few minutes walk from the convention centers is hard to beat.

My overall experience was great the front desk were very accommodating and even let us leave our bags in the locker after checking out. The one thing I was very dissatisfied about was the lack of comfort, our beds felt very worn in and not very comfortable. I am a Farley large person and it felt like we were sleeping on a motel 6 mattress. I would recommend the hotel checking beds or changing the quality of the mattresses

Stayed May 2022. The room was modern but VERY small. No closet or anywhere to hang clothes/jackets. The rooms had a bed, desk, nothing extra. Service was great. Everyone at the front desk was super friendly and helpful. Housekeeping upon request. Rooms were clean but linens/towels were a bit worn and stained. Our bed didn't seem to be made correctly with no top sheet, only the quilt (no duvet cover) and a sheet on top. The bed was comfortable and the hotel was quiet with no street noise or noise from other rooms/hallway which was great. The location was ok - Close to downtown and shops but was borderline sketchy area. We felt safe walking, however I wouldn't want to walk solo at night. Overall a pretty good hotel. However for the price would look at other hotels.

Great proximity to Moscone center, pretty close to Bart and price competitive. Rude staff doors locked 24/7 with no signage. If you think it is that dangerous to have your main entrance locked in the middle of the day perhaps warn people to get in quickly. Rooms small for Hampton but clean/nice. I have stayed around the country and this was the worst Hampton/Hilton. Just not the usual pleasant staff you expect.

I've stayed here a few times now and it's a very decent spot to stay at. Walking distance to many local attractions, the staff is mostly friendly and decent, the free breakfast is pretty clutch when you can't decide what to eat.

I liked the security and breakfast variety. The rooms were okay, beds a bit stiff and no microwave in room. Location is good, but like in many areas there were a lot of homeless near exit. The shower knob was loose and the bathroom light flickered so rooms are a bit outdated.

The hotel was good. Comfortable bed. The room was extremely small. The biggest hitch is it takes 30 min to get your car out of valet, which we did not receive a warning about. So just be aware of that.

The rooms and staff are subpar. We complained about a room and I ended up sharing a bed with my preteen to have a better room. Rooms on the 16th floor are nice. Although breakfast is free it is the SAME thing every morning. Location is prime because public transit is walkable distance and this was my main reason booking here. A nice delight was the coffee shop, blue bottle right next door and a cheep liquor store around the corner saved on bottle water.

A last minute stay here due to a heavy storm. Staff was very nice checking in and the door man but be aware parting your car will cost you $60+ a night. This hotel has a very small lobby but it has fresh coffee and a table to eat at, which we utilized since we ordered take out.

Very nice decor (fixtures, wallpaper, art, flooring) , way better than any other Hampton Inn we have seen. Very clean also. Breakfast area very nicely decorated.. But, but, but, rooms are about 12x12 and air conditioning blows directly onto one person with no way to deflect to another direction. Hotel neighborhood is disgusting - not a nice place to even come out to an Uber in order to go someplace else - filthy and smelly. Perfect inside hotel though. $60 for valet parking - not certain if any other option exists. Location not very far from Little Italy and wharf beyond.

Stayed here for five days. Rooms are clean, bright, comfortable. Staff are really wonderful: friendly, knowledgeable, kind ( shout out to Francis for great local recommendations), breakfast is good. It’s walking distance to all major attractions with tons of eateries nearby, three malls. Yes there are homeless on the street, but they don’t bother you at all. They seem to live in their separate world.And I never felt unsafe in the night. Highly recommend for family vacation!

It gives a cost hotel/ motel vibes. The customer service is amazing. The rooms were at a reasonable price. Clean and tidy. They are located at a prime location in SF city, so I will not comment on the outside of hotel experience. But I would totally recommend their hotel as their service is top notch!

Not thrilled about this place. No self parking. 60 dollars a day for Valet Parking. No parking out front to drop off passengers and baggage. Homeless people out front sleeping on sidewalk. Area smelled really bad. The list goes on and on. Some of the staff were not very helpful and somewhat abrasive. We have stayed at much better Hampton Inns.

As others have stated… the hotel is great and the downtown location is super convenient for seeing the city, however we did feel quite unsafe leaving and returning to the hotel - especially with a child. The staff do all they can to keep you safe with people on the door and all areas accessed with a key card. But just note there are people sleeping rough right outside of the front and back door of the hotel. Rooms are lovely, room service great and breakfast (as with all Hampton inns) is always a delight. If you understand that you need to be cautious in the area then I would recommend, if these things worry you more than most - choose a different location.

The staff were quite helpful, but the facility only provides a valet service which is $60! No self-parking options available. The breakfast area is quite cramped as there are a lot of guests inside a single room the size of half a hotel floor. I hope that the facility can increase their capacity of their eating areas and provide a self-parking option in the future.

So glad we found this hotel! J.C. and Maria were the best - they worked with us to find a nice room on the 14th floor when we walked in from leaving another hotel that was not up to our standard. Breakfast was fine - love the pumpkin waffles! We walked to the San Francisco Center food court and Whole Foods Market for the rest of our meals. A safe and comfortable stay - thank you! We will be back on our next visit to SFO!