Worst gym in SF. Worst Customer Sevice. Worst management. Most dirty place. Be aware, this corporation is charging all current customers who didn’t come in-person to cancel their accounts. Front desk has been close, receptionist doesn’t pick up the phone and membership can't be cancel online...How are we supposed to cancel a membership if they can’t even provide customer service to do so? Sam, the manager and the girl at the front are extremely unprofessional. Also the manager Sam at this location likes to hide in the back acting like he is on lunch instead of doing his job.

Joined this gym during the beginning of the pandemic, it used to be clean with nice machines. Now all the cardio machines are broken, falling apart and they don’t ever fix them. The buttons don’t even work or they are completely broken off. A lot of the treadmills have signs on them scheduled for maintenance but they never get fixed and when they do they just break again shortly after. They need more durable machines that don’t break or at least replace the parts to make the machines work like they should. Also the gym gets very crowded these days and can wait forever just to use the treadmill.

Absolutely ridiculous the staff can’t organize dumbbell rack, or plate racks spend ur whole work out looking for weights . Pay for a membership to work out and end up doing there job so u are able to use the equipment . Best part u look down from the upper deck of the gym and 5 staff member just playing on there phones . Smh

I had the opportunity to interact with Dre, the then-manager of the only CitySports Club in San Francisco. His hostile and contentious attitude left me and my friends feeling unwelcome. I’m ecstatic that he displayed such unacceptable behavior, since as a result, we made the decision to seek a more positive and welcoming environment elsewhere, which we found with 24 Hour Fitness down the street. I highly recommend seeking assistance from another representative if you encounter Dre, as his behavior failed to meet the the basic expected standards of professionalism and customer service.

The worst gym ever!!!! This signs were there for almost 2,3 months. They did not do anything. They have closed for 6 month and they are charging full amount of annual fee automatically from account.

I have worked out here for a few years. It used to be very good. Positives: It is big, clean and they fix the machines very quickly. It has a pool, basketball court and saunas. Negatives: It has become insanely overcrowded. I have worked out in gyms for over 20 years. I have never seen any gym this packed. Morning, afternoon, and night? It is PACKED. It is not uncommon for 95% of the machines to have a person and lines for all of the benches. To make matters worse, it has become overrun with high schoolers that work out in groups. I have had 2 coworkers join recently. One canceled after 2 visits and the other hates it already after a few visits. I am actively looking for another gym. Unfortunately, there are not many options in this area. If you have any other decent option, do not waste your time here.

I paid upfront for a 3-year membership right before Covid so I’m with this gym for a while but I wish I could leave (ha). The Berkeley gym is great, however I moved to SF last year. The San Francisco gym is unsanitary and nothing is put back in its place. DBs are all over the place and a lot of times you can only find one of any weight on the gigantic DB rack they have. Even first thing in the morning when I am one of the first to arrive, the place is still a mess. It’s frustrating. The culture in general does not promote reracking or having simple courtesy for other gym-goers. Id say this is the worst gym I’ve ever been to.

Very good gym has all the infrastructure you need. Perhaps one of the best in San Francisco in terms of infrastructure, but if you are going to cancel your subscription, make sure it has been cancelled, ask for all the receipts you can, physically and by email, because they don't cancel and they continue to charge you at your account.

Worst customer service ever. Had a confrontation with one of the employees because he wouldn't allow my girlfriend to use my free buddy pass that literally comes with my membership. Staff is always on their phones and are super unhelpful and when they do help they act like they're doing you a favor. To make matters worse, the gym is always packed. Do not go here unless you enjoy terrible customer service couped with the inability to workout at any time of the day. Cleaning staff is super nice though!

They only want to get you in the door. I first called to see if they had any specials/promotions/discounts going on, but they were extremely adamant on talking about it in person. We talked in person, but none of the discussion was about specials/promotions/discounts. Because there weren’t any. Fine. It was only $45 dollars anyways, and I only needed a month. Or so I thought. We entered my personal information in the computer and signed some digital paperwork when suddenly the checkout page showed $90. “Don’t worry, you won’t have to pay that, since you’re only here for a month”. I pulled out my card and the reader said $90. I brought that up to him and he acted all “oh-I-thought-you-knew”— apparently I also would have had to pay some additional annual fee. If I had known that, whether through the website, phone, or in person, I wouldn’t even have bothered to get that far. As I was about to walk out, he mentions some $75 dollar one-month student membership. Fine, the location of the gym was too convenient to pass up, though everything else I felt I drew the short end of the stick. The facilities are average. There are a lot of machines and weights, but there are even more people. Imagine going to the gym right now and that machine you’re going to start your workout off with. It won’t be like that in real life. There’s so many people that the buildings’ internal temperature is abnormally high due to the body heat. It feels like a sauna even if you are weight lifting or on the bikes. At least I’m working off some water weight from all the sweat. Today was my last day, so I figured I would get one last good workout here. Or so I thought. Yesterday, I worked out, and I checked in with an employee before I left about when my membership would be over. She turned out to be a personal trainer, so she pointed me to someone else and said, “He would know.” So I asked the same thing. “Yeah, it looks like your membership ends tomorrow.” “Sounds good. Just to confirm, though, does that mean tomorrow is my last day or today?” “Tomorrow.” “So I’m good to get in one more workout tomorrow?” “Yes.” No. It was not. I woke up early and prepared to get a good final workout at this gym. I did not. I could not log into the app to check in, so I spoke to the front desk associate who said my membership ended today and YESTERDAY was my last day. Completely wasted my time. Again, if I had known, I wouldn’t even have went that far. Maybe it was just a mistake, one that shouldn’t have happened, but I wouldn’t be surprised if I ended up in a cycle of them just trying to get me into the door.

This gym was nice when it first opened. However, it seems to be falling apart now. The circuit machines have frequently been broken, and it took months before they were finally fixed. Half of the treadmills and elliptical machines are also broken, and on May 2, 2023, not a single broken machine had been fixed. Despite this, the gym remains clean - the janitors have been working tirelessly to keep it spotless. I just hope the management gets their act together soon and fixes all of the broken machines.

I joined this gym 5 months ago and I am done with this gym already. Cancelling my membership already. Way too crowded even at 6am. It is such a hustle to get a smith machine or leg press; people occupy it for 30mins. It is a stress for me to go to the gym and think if i will be able to get the equipment today to finish my workout. Cardio section on the first floor is not crowded at all; this is a good thing. Noone puts weights back on the rack, so weights, dummbells are all over the gym. Women showers are dirty, hair is everywhere on the floor and showers walls, so disguisting! Water pressure is so low, is barely going, it is hard to wash a hair if you have a long hair. There is no soap in the soap dispenser.

This gym is always quite packed, mainly with high school aged males. Outside of cardio equipment, all other weight related equipment is usually occupied. Free weights are all over the place and completely disorganized. Typical of this chain, you must bring your own towels. The only pro about this gym is its convenient location with parking.

Disappointed to know a complementary 1 hour personal trainer session may turn into an optional 4 day a week, $250/a month commitment. If you can afford sometime like this, great! It seems a potential scam is being run here. When you ask more details about this $250/ a month, trainers push you to speak with them in person. Get your evidence in writing through text and keep tabs on who you share personal information with!

Cons: Management that makes you feel like they're doing you a favor by allowing you to give them your money. Insane crowding on all machines/stations of consequence, expect 30+ minute waits for the squat rack and bench press, and adjustable bench. Weekend hours. Actually writing this review because arriving at 7am on a Sunday, the gym is closed until 8am so I've got some time to kill. They gym should not be opening hours after the local Starbucks, it's a gym. Machine/bench hogs, groups of 3+ people all working the same machine and taking long breaks and socializing. At any given moment there are 2 or more of these groups present, exacerbates issue #2 above Dearth of barbells, NO ez bar, I don't use clips but if you do you're SOL Pros: I like the atmosphere and layout of the gym itself, has the best elements of LA Fitness vibes. Gym is HUGE, multifloor and even with the crowding doesn't feel too claustrophobic I see the reviews stating it's unclean, but I can't agree. Is it perfect? No. But it's certainly not dirty/grimy. Natural lighting in the center of the gym via skylight Good quality weights though i wish the dumbells went above 100 lbs Lots of cardio machines, like dozens on dozens. I don't use it but there's a pool, sauna, and spin/aerobics classes. In closing, I was a member of 24 hr fitness and prefer this gym. Could things be improved, certainly. But it's still one of the best gyms in the area, and I drive past 5 more conveniently located gyms to get here

Always overcrowded. Good luck using the cables because half of them are broken with absolutely no attachments to be found anyways. No one ever wipes anything down because there’s nothing to clean with. Lots and lots of people hogging equipment without working out, so good luck finding open ones. There’s a severe lack of dumbbells so you won’t find the weight you need. This is one of the worst gyms I’ve been to, and that’s saying something. Just wish there were more options in the area.

Great gym sadly not 24/7 has a pool a sauna (shared) but the reason it's 3 stars is because it seems like you can't walk without bumping into a weight. Almost no one re racks their weights you have to go on a adventure just to find the weight you want to use.

Great location, however disappointed that a large percentage of the apparatus are non functional at any given time It seems that management doesn't care that members can't use 20-30% of the treadmills or none of the rowing machines! In contrast I used a Sacramento City Sports and it was great, albeit a brand new location. Why can't this gym upgrade, seriously!

Fantastic customer service, probably one of the nicest gyms I've ever been to in that regard. Special shoutout to Hassan who explained all the membership details to me and gave a really good tour! Decent amount of people, I saw some reviews saying the machines were always out, but they were all in working condition when I went. Clean and well ventilated too.

You need to go on a scavenger hunt to find weights. Enough people behave without any respect to make it a rough time for everyone else. Things like hoarding 3 pairs of dumbbells, not putting them back. Nobody wipes down equipment. Also, it's almost always too crowded. There is only 1 actual squat rack. Equipment is pretty limited. Only 1 foam roll I have seen outside of the PT area. No kettlebells. Also their sales are pretty relentless. Even after buying a membership I got 3 to 4 calls a week for a month trying to sell me personal training. The sauna is nice though.

None of the weights are organized by staff. There’s lack of extra equipment to use on the cable machines. I’ve been to a lot of other city sports but this one just lacks organization upstairs as well as people not throwing away their dirty wipes after use. Not very satisfied with this location but I understand if it’s short staffed.

The facility is OK. Pretty average in terms of cleanliness, equipment and space. Quite a few of the treadmills have been broken for a while, as are many of the machines here in general. Always incredibly packed, sometimes you may have to stand around for 20 minutes to wait for the equipment you want, but that's part of being in a gym in a crowded city. Locker rooms aren't too dirty, loud TVs and music, though, so it can be a little over stimulating.

Gosh, I signed up thinking all the reviews were an exaggeration but after one month I am canceling my membership. This place is absolutely disgusting and the staff just doesn't care. While I was showering, there was a guy who was cleaning the washroom and he was spraying cold water onto us in the shower, and the funny thing is he is just spraying the stalls with a pipe and cold water but not really cleaning them. When we told him to stop he pretended like he did not speak English and just. The young black female and black male that work at reception did not even care to help an old lady when she tripped and fell, they were on their phones and joking around with each other and when I went up and asked if they could help with a first aid kit the female responded saying "they don't pay me enough to do that" - Sad

This gym is great. The services are fantastic, the machinery is top and the atmosphere is good. Exceptional support with helpful workers, super clean and relaxing gym for everyone, from beginners to professional athletes. If I had to rate it, it would be a five-star.

It's ok. The machines are out of order a lot, but they fix them fast so that's nice. It's pretty clean, their maintenance staff works really hard. I wish the wifi was stronger. On busy days the wifi doesn't work at all because it gets so overloaded. It makes longer work outs difficult without access to good distractions via wifi. There are tvs on the cario equipment though and as long as the closed captions are working that's an OK alternative.

Weights are never re-racked, always looking for weights because of that. I’ve never seen the employees re-rack them or organize them and I’m there 5 days a week at different times. Busy and crowded. Only LA fitness/ CitySports that’s close to me or otherwise I would never use this gym again.

They Absolutely need to renovate this gym . All equipment are worst and old. Missing weights no proper tools . Fremont city sports nicer . It has now CrossFit section too . San Francisco gym sucks.

Never a weight in the correct spot. Gym is filled at all hours. Every single cable that has interchangeable grips is broken, every single one, and has been that way for a year. There are 2 varieties of grip attachments there which force everyone to literally bring their own. AC is never on. It is EXTREMELY hot in the gym to the point where I can’t breathe while training legs. The biggest reason for 1 star, open from 8-8 on weekends? Has to be the stupidest thing I’ve ever heard of in my life.

Terrible customer service. I was invited from a friend to VIP pass and we spent 20 min in the front desk trying to solve and nothing! So compelling and frustrating. Gym is ok. Swimming pool is small, only 3 lanes.

Only 4 stars because the weights are deranged on the racks. And stuff doesnt get repaired. Staff is 100x better than the Y. (Ive went to city for the past year, and the Y for 2 weeks, the Y wont even let me in💀)other than that, gym has extremely nice and respectful staff, greeting you and speaking in polite tones to accommodate to the customer. (Unlike the Y.. )

Very rude staff, Worst gym I’ve been to in San Fransisco. After visiting more than 6-7 24 fitness gyms before. (Worst Gym in San Fransisco) No one recommends such a terrible customer service place with staff who are only robbing people with money on the long term.

It’s a good gym. But, some of the machines are always being repaired. It can get quite busy. Arrive early. Group classes available. Pool / sauna and showers are on point. I’ve been a member for over 1 year

Used to be a regular here. It’s a pretty nice gym with a heated pool, hot tub and sauna facilities. Changed my debit card once and they started calling me multiple times a day like a debt collection agency. Won’t be going back due to that

I am retired and wanted to use my insurance to pay for my gym membership. I went to City Sports and told him my situation. They said that I had to apply for membership first and then when insurance will take over. So I did that. And Insurance didn’t respond. I went to City Sports and told them. The manager said oh you’re retired and you should do silver and fit and that’s how you get a discount. I said OK. I had already signed up because they told me that’s how it works. But then they refused to refund my $179 joining fee +2 months membership fee a total of $240 because I had told them a day past the deadline for refunds even though when I registered and told them that I was retired, they said nothing about it. Obviously, the manager had no control but his supervisor refused . I made a mistake based on what they told me and even if it was my mistake I didn’t understand what I needed to do. Obviously City Sports is more interested in taking my $240 then showing showing any respect for me or my situation or taking responsibility for their own mistake. I still had a chance to join them with my insurance, but I wouldn’t go near that place and warn anyone who would consider it not to join such an impersonal and disrespectful organization.

Always very over crowded. EVERY single weight machine and bench is taken no matter what hour of day you go. 1/3 of the cardio equipment is usually broken and they’re also all taken many hours of the day. This makes it very frustrating since you’re waiting half the time. To make it even worse, hours are limited. 8am-8pm on the weekend is ridiculous. It should be at least 7am-10pm. I wish there were as a 24 hour super sport around the area. But this gym holds a monopoly and isn’t going anywhere. And they aren’t reinvesting any part of the profits to open up capacity and be open more hours. Unfortunate circumstances to what would otherwise be a great gym it has all the amenities you need and is clean.

Positives: - Super cheap Negatives: - Always crowded. Honestly its hard to get a decent workout in - Most cable machines don't have proper accessories - Closes at 8pm on weekends - No one re-racks weights properly, if at all

Love this place. Check it out. My entire extended family has a membership and we have no complaints. great customer service as well, they are always helpful.

The first gym I’ve ever gone to consistently. All the staff are super nice, the gym and facilities are always clean, and they’ve been super responsible to follow covid restrictions. 10/10!

Great experience with Alex and all the workers up front. Everyone is nice. Very clean, spacious and organized environment to work out in. Also there is a pool here. Great rates. I definitely recommend for people looking for a regular gym. I like much more than the 24 hour fitness gyms I’ve been.

City Sports in general is always very clean! On the main level floor you show your vaccination card after scanning your membership card and then you can head downstairs to the lockers and pool area or go upstairs for all the free weights or specific non cardio machines. Even with the amount of people there was, the gym didn't have any sweat smell, rather it smelled clean which is something I really ppreciate!

What happened to this gym? Used to be clean and nice. All the equipment is broken and weights are missing. There’s like 10 treadmills and elliptical that are always out of service and they never get serviced. The gym also is very dirty now comparable to a gross 24 hour fitness. They need some serious attention put back into fixing this gym that’s become a mess.

GHETTO. Dirty. No sanitation stations. Looks like a dirty, old ghetto version of Planet Fitness. Except PF is only $10 and they have clean working machines, sanitary wipes and sprays. All other gyms have wipes or sprays for the machines all over. This place has NONE. Half the machines are broken. All of them are dirty. No one cleans them. So today I called before coming in to ask if there was enough staff to give me a tour being a brand new member. The girl on the phone said they is plenty of staff to do that. I got in and there are 4 people sitting up front and they make me wait a few minutes for someone else because they’re too busy chatting. The membership salesperson comes up complaining about how busy and short staffed he is. I mention that they told me there was enough staff for a tour. He told me to go workout and come back next time. That’s why I asked for a tour. So I gave myself the damn tour and looked around for the different machines that I might need even though I don’t know what tf they are. Sales guy still has my OD for some reason and keeps trying to hold it hostage. I ask for it back 5 times and he tries to upgrade my membership to a more expensive plan before giving it back after the 8th time asking. He hands it back with attitude and tells me to find another gym that suits me better because I won’t let him defraud me. I told him NO I ALREADY HAVE MY MEMBERSHIP. Do they not realize our membership fees are what pays them and puts food on their table? Never received any help at all. Not even a tour. I asked where is the entrance and no one responded. All 6 staff. So the sales guy just points to the right. Ghetto. Unprofessional. Sleepy sales people. Tried to steal my ID. If this membership wasn’t free through work, I wouldn’t go to this ghetto stinky gym.

I've been going here for two years or so and the facility has truly made me a healthier person. The classes are nice and many of the staff tend towards the friendlier side. But the truth is the gym is suffering from negligence and severe overcrowdedness. The amount of people at peak hours tends to be excessive, with large group taking up the most popular machines for hours at a time. There just aren't enough machines to accommodate, and the machines they do have tend to break half the time (look at how many treadmills are out of service and you'll see what I mean). Combined with a lack of time limit for any machine, and you'll likely be changing your workout routine if you don't want to spend 3 hours here. For $45/month, I expect so much better. UPDATE: As of Feb 2024, they have updated the machines and are improving the general cleanliness of the gym. Things are improving for sure, but it'll he quite some time until I can say I'm impressed.

this gym is always supper busy. people are filming content rather than usuing the machine they have occupied. I had to wait 30 minutes for a treadmil since most of them do not work. staff is great but the gym is over crowded.