2/5 Dr D. 10 months ago on Google • 36 reviews
My
overall
review
of
Chinese
Hospital
is
2
stars
but
I
have
individual
reviews
for
each
dept.
Pharmacy
in
SF:
Zero
stars
It's
like
waiting
at
the
DMV.
Staff
are
curt
due
to
high
volume
of
customers
and
staff
burn
out.
Pharmacists
do
not
have
time
to
speak
to
you.
Pharmacy
usually
do
not
have
time
to
write
the
medication
directions
in
Chinese
which
leads
to
problems
for
those
who
do
not
read
English.
Pharmacy
in
Daly
City:
4
stars
Minus
one
star
because
you
have
to
do
your
own
calling
to
your
prescribing
physicians
for
refills.
Pharmacy
only
sends
a
fax
and
if
your
clinician
is
non-response,
then
you
have
to
call
your
doctors
office.
The
pharmacy
closes
30
mins
prior
to
the
printed
office
hours.
Blood
draw
in
SF:
4
stars
Long
wait
times
due
to
high
volume
of
patients.
The
phlebotomists
here
are
more
skilled
than
those
at
LabCorp
or
Quest.
Blood
draw
in
Daly
City:
5
stars
They
use
Quest
specimen
bags.
Do
they
outsource
to
Quest?
Imaging
(x-ray,
ultrasound,
etc):
5
stars
(SF
&
Daly
City)
Primary
Care
clinic
at
Daly
City:
2
stars
The
front
office
staff
are
incompetent.
The
appointments
are
rushed
due
to
the
limited
time
the
clinicians
have
with
their
patients.
Blame
the
system,
not
the
doctors.
I
do
not
recommend
this
primary
care
clinic.
Medical
Records
(SF):
5
stars
A
very
kind
women
works
here.
Her
office
is
the
size
of
a
janitors
closet.
No
windows.
Billing
Dept:
1
star
They
do
not
bill
the
correct
insurance.
They
also
send
me
other
people's
bills
to
my
address.
Emergency
Dept
(ED):
3
stars
There
is
no
triage
nurse
at
the
lobby.
You
check-in
with
the
clerk
and
wait
in
the
lobby.
I
think
there
were
less
than
a
dozen
patient
rooms
in
this
dept.
This
ED
is
small
and
has
limited
capacity.
Don't
expect
immediate
assistance
if
you're
walking
in
with
stroke
symptoms
or
moderate
bleeding.
There
are
horror
stories
of
patients
dying
in
the
lobby
waiting
area.
Best
to
arrive
by
ambulance.
In-patient
hospital
stay:
2
stars
This
hospital
is
marginally
better
than
Seton
in
Daly
City,
but
still
is
at
the
bottom
of
my
list
of
preferred
hospitals
in
this
area.
I'm
not
impressed
by
the
quality
of
care.
I've
brought
up
the
medical
errors
I
noticed
and
the
nurses
were
not
interested
in
making
corrections.
The
floor
nurse
did
notify
her
nurse
manager
via
phone
and
was
relayed
to
inform
me
that
they
are
short-staffed
and
they
are
doing
the
best
they
can.
By
the
time
my
elderly
family
member
was
discharged
home,
she
was
no
longer
able
to
walk
because
she
was
not
allowed
to
get
out
of
bed
to
walk
during
the
hospitalization.
Additionally,
there
were
no
nursing
staff
willing
to
help
with
ambulating
to
the
toilet,
or
allow
transferring
out
of
bed
and
onto
a
chair.
The
staff
would
willfully
assist
after
family
members
escalate
the
issues
up
the
chain
of
command.
I
think
this
organization
is
a
mess
and
it
lacks
leadership.
There
is
no
compassionate
care
at
this
facility.
The
room
size
is
comparable
to
other
hospitals.
They
serve
American
food;
sometimes
they
have
Chinese
porridge.
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