Sharing as a PSA for anyone considering joining this Planet Fitness location. While at the gym, the lock on my locker was cut and my belongings were stolen. Within 30 minutes, someone tried to charge thousands of dollars on my stolen credit card. I know that theft can happen, but there was no response whatsoever from Planet Fitness management. I called the manager multiple times during business hours to try and access the security camera footage, but they were never there and didn't follow up at all on the report that I filed. Another person had their lock cut and bag stolen from the locker room as well. Watch out - your belongings aren't safe here and management doesn't care.

This gym is clean and orderly which is a big deal for me! It has enough equipment to keep busy and it’s equipment is superior to other Planet Fitnesses. It’s my 2nd favorite behind the one in Walnut Creek! It’s well located in the financial district and for those of us who travel by BART and on foot it’s very convenient. The employees are helpful and responsive. Some folks have a problem with the black card access but these are the perks of membership! So if you want a good experience be sure to upgrade your membership today and partake in in that gym-tactic goodness.

As others mentioned, there is no AC, so it might not be as comfortable as other gyms. I could not register online, because they don't like when you are using alias emails. Overall, I might change my mind and try to do it again in person. I strongly encourage the owner to review gyms security policies and begin to respect people's choice to have privacy.

Clean and nice. They have 2 floors. They have different machines. Seems like they don't have trainer in the gym. Nobody showed me around. The lady in the front desk was nice.

Zero parking. $3.50 hr if you do. Only allows black card members, so if you're standard $10 members they turn you away. Also you can never bring a guest. This is not the principle of why PF was made. They promote $10 membership and bring a guest frequently.

Nice gym, nice employees, was about to join but they require a routing number instead of a credit or debit card. By requiring a routing number it makes it much more difficult if you attempt to cancel your membership! Pretty sure that's why they do it that way..

Planet Fitness is a no frills gym for a cheap monthly fee so I don’t expect too much but some things that make me never want to come back here.. LIMITED hours.. they close so early on weekdays and even earlier on weekends. 3pm?! COME ON. It’s very dusty and not well ventilated. Looks like nobody cleans. They don’t have AC just small fans and sometimes they turn them off so it’s stuffy and smells like collective BO. I can’t believe with the pandemic they didn’t get AC. I came here for the first time in 2 weeks and I noticed the same piece of paper on the floor by a machine so I know they don’t clean. The employees don’t do anything except talk. One girl that works there is extremely overweight not the kind of vibe I want when I go to a gym. Im there to work on myself not see people who are unhealthy. I know planet fitness is inclusive but this one is a joke. I’m going back to my previous gym on van ness.

Of the PF’s (in blue states) that I regularly visit across the country, this gym exercises the most common sense when enforcing the mask policy, and those practices best align with the science exercise physiologists have been telling us for decades - that human beings need oxygen during stressful exercise. Kudos to this gym for selecting employees who put their degrees and common sense to work better than our politicians do. There is NO RESEARCH to substantiate starving athletes of oxygen, but there is a tremendous amount of research explaining why fresh oxygen is vital.

If you’re thinking about joining this gym: DONT!! Save your money and go elsewhere. The gym is small and not well ventilated. They have way too many cardio machines and not enough space for stretching or weights. The free weights and non cardio machine section is TINY!! The cardio section is usually empty except right now the whole gym is taken over by teenagers. They are offering a free program for teens so it’s just kids sitting around and talking to each other. It’s already so hard to work out here because it’s so small and not enough equipment but now it’s pointless to go there unless you want to waste your whole day waiting for equipment. Also when I go here in the evening it’s regularly out of paper towels. Rather pay extra and go somewhere else.

Don’t bother with this gym!! Cons: TINY!!! Poorly managed. Too little equipment. Very small weight area. Doing free teen program for summer so kids are everywhere sitting on their phone and a lot of bags + jackets on floor. Dirty restroom. Pros: good location. But there are many better gyms nearby.

Very good place except parking there is no parking on site

It's unbelievable that a gym that occupies a space as big as the one on 417 Montgomery Rd in SF doesn't have an AC? they have these fans placed strategically at different angles that doesn't cover nor help the sweltering heat in the gym. This is 2023 for goodness sake, with climate change, depletion of ozone layers and extreme heat, there's no central AC? This makes working out here uncomfortable. I don't know if this is deliberate or by design because I've been to other PF outlets in and out of state that has AC.

Planet fitness in San Francisco is very clean. The staff cleans every day. They have well maintained equipment. The staff is always accommodating and polite. It's a good gym for beginners, but if you are a regular gym person, you may find it frustrating as I do. People sit on machines looking at their phones , it's a regular occurrence.

Very good club, well maintained machines and clean. I’ve visited San Francisco coming from Toronto, it’s pretty amazing I’m allowed to USA clubs with my Canadian membership. I’ve a pleasant workout

Though l enjoy the tanning and exercise machines here, sadly, this is the only location around the bay area that isn't open 24h. The hours are considerably limited. On Sundays, they only open till 3pm. Oh well Staff is polite, but not exactly welcoming. It felt like my asking for assistance with the basics was a drag and annoyance. Otherwise, place is clean and enjoyable, machines and equipment are new.

Just joined this gym. I have used various gyms in the past just for clarification. This gym was super easy to join and very transparent with the terms. Upon arrival I asked for a tour, was greeted warmly and shown around. The gym is incredibly clean and well maintained. I am very happy with this as I have had memberships at other gyms. People have said it’s small and had two levels. Yes, and so??? This gym has all the key equipment you need and then some with the tanning beds and massage chairs. Idk why I didn’t join sooner.

See video. After failed meniscus surgery three years ago, only Planet Fitness, SF's equipment and superb staff have been able to help! As a thank you, I got all staff the T shirts in the video which match my own! Way ta go, PF!

There has never been a time when a gym needed the no star rating more than at Planet Fitness. Worst gym experience I’ve ever had. I spent a total of 4 hours trying to get them to cancel my membership even though I had done exactly as told to cancel my membership before I left their gym. I kept being charged for membership fees even though I had canceled already. I spoke to Corinne (an absolutely miserable person) and she could not have been more rude. I was trying to resolve the issue so that I could stop receiving charges because I no longer go there, but instead of trying to help me she kept trying to push me off the phone by saying, “Ok, have a good day sir” insincerely and laughing under her breath as if I was the one being uncooperative. Then, I exchange emails with the club manager Kassie Lombardo (who is equally rude) and she claims I falsely believe I sent an email. So I sent her the email I originally sent, and she finally agrees to issue me the refund for the charges. 4 hours of my time sunk into just trying to cancel my membership all because these two employees refused to be cooperative. But this is exactly the kind of people planet fitness hires, because this entire company is corrupt. Indeed, Corrupt Fitness would be a more appropriate name for you guys.

This place was honestly so much better when it was located on Samson Street. At the new location on Montgomery the machines are old and ran down they have no music playing they're not enough sanitations. Customer service is hardly there, there's 1 black girl at the front desk and she's overwhelmed and overall this was not the ideal trip to the gym. It seems the franchise owner is more interested in keeping the business in the financial district, instead of investing in the business. Please find a cheaper location to pay rent so that you can hire some staff and buy new machines because honestly this location REALLY makes planet fitness LOOK BADD. I go to the location on Market Street in Oakland, I go to the Daly City location, and I've also gone to the location in San Bruno at the mall; so I do know what I'm talking about. Sorry but I had to tell the truth!

I pay monthly for my gym membership but was told I'm not allowed in without proof of vaccination when clearly it doesn't make a difference. Feel bad for ppl who live in this city...

Pros: The gym is very clean, staff are very nice, it’s fairly priced, and the massage chairs are a great addition. If you have blackcard you can also bring a guest with you for free. It also has two floors to space things out and has a cool design. Overall If you primarily do cardio workouts, it’ll never feel busy for you. Cons: appears to have no ventilation (no open windows) and does not have AC (just uses fans to regulate temperature). The gym has a large number of cardio machines, and much less free weights / benches / etc. Therefore During peak hours (5-7 pm) it can be extremely difficult to get a full weight lifting workout in. Also The hours are a bit limited, especially on weekends. During the summer they allowed teenagers to workout for free for a month which overloaded the gym and made it nearly impossible for members to workout. Overall this is a clean inexpensive gym, in a good location that seems to be more geared towards cardio / novice lifters, than more advanced weight lifters.

Bare bones, and recently less than that - they've stopped replacing even soap and shower curtains, since they're so frequently stolen. The staff told me they themselves would leave and join a different gym. Suggest following their advice. Update: Facepalm at the response. As per my review, I've already spoken to staff, and the issue is not cleanliness related. It's about not having even the basics (shower curtains, soap) needed to run a gym. The staff at the front desk told me they can't keep up with the rate at which they're stolen.

Friendly staff, clean, never overly crowded, packed with amenities for black card members, and a cool layout with machines in an old bank vault even! Some people may think this is a smaller club if they’re used to the larger locations. There also aren’t as many machines but it truly does have most of what you need. I love this location! ❤️

Great gym if you’re willing to forgo true free weight racks/bench presses. Good set of weight/cargo/pulley machines and dumbbells and benches. Clean, only positive experiences with employees and other members, everyone’s pretty responsible about wiping down equipment because it’s a budget gym, locker rooms are fine but shower shoes a necessity imo. Whole experience is light on frills, but still wild that the price is as low as it is

I've been a planet fitness member for a month and have visited 3 different gyms around the USA. To be very frank, this might be the least "bubbly" one. The lighting and industrial ceilings make it seem kind of dungeon-like and dark contrasted with the typical colorful aesthetic most planet planet locations have. Second, the equipment here is also less than the average plant fitness. No hammer machines and only 2 smith machines. The layout of the gym is also quite odd. I think it would have been smarter to put all the cardio machines downstairs and the machines/cables/DB's upstairs but I digress. Lastly, there's no music being played in this gym so if you do make noise, it's pretty much heard by everyone which is ironic because it makes me feel like I'm being judged for my heavy breathing in a "judgement-free zone". Lastly, the hours on the weekends are also odd. They shut down at 3pm on Sundays even though right before closing the gym was packed so the demand for longer hours on the weekend is definitely there. Regardless of all of these complaints, the PRICE ALONE makes this a 5 star worthy gym. I'll get into why I'm giving this a 4 star soon. Back to the price.. it's the same cost here as it is nationwide. Unlike Crunch, 24 Hour, pretty much every other major gym in the country, Planet Fitness does not adjust price here. That means you pay the same in SF (most expensive city in the USA) as you do in Jackson, Mississippi. $10 a month, $22 for blackcard, and this place even has a $15 option for no commitment which most PF's actually don't have. That's great for visitors compared to the Live Fit Gym less than a mile away which charges $20 per visit and $135 for monthly with less equipment but with a barbell rack. Now there's one major problem this PF has and should address and it's the ventilation. You'll notice that there are fans throughout the gym because there's no air circulation going on. This means that you'll be working out in close to 90 degree heat during the winter and I haven't even thought about the summer (although summer in SF isn't until October). I can see this being an actual health hazard. I know it might be pricey to install an AC unit throughout the gym but the cost of someone passing out in the gym could be higher. The upstairs floor is much hotter than the downstairs as well. This also causes much of the equipment to be sweaty. If PF fixes this ventilation issue, I will gladly change this review to 5 stars

No AC and no calf machine the gym is 2floor but really small I was stretching by some door and an angry older men probably the owner started yelling me and saying bad words I told him to calm down bc the gym is small and I was using the space to stretching. I left and back to my hotel bc the gym was better than this pf.

I was amazed to find such a broad selection of equipment in such a small gym! I expected that I would have to modify my workout, but I found everything I needed, and the only equipment I waited for was the spray bottle once. 😅 They have done an amazing job of space efficiency. The staff was super friendly, and of course the gym goers were respectful and considerate. Great way to get in a workout in The City. You're out of excuses! 😉

We have a black card membership at Planet Fitness and have used these gyms throughout much of the country. They are consistently good and a good value for us. Sure some are better maintained than others, but we are always happy with the overall experience.

It is a small to mid-size gym, it is relatively clean and it has all the equipment that I need. The staff is friendly and the manager makes a frequent inspection to make sure everything is right. The only complaint is the lack of hot water at the sink. I don’t have time to go back to my place to shower and shave. Hot or warm water is the minimum requirement for any gym.

Greatest Gym I have ever been to. Very very affordable. Super clean and the staff is always on the floor cleaning, fixing and guiding. My favorite part is definitely the massage chair!! but everything else is perfect.

The customer service is pretty good, I can’t complain there. They were even a little accommodating, one time I showed up with groceries to get a quick workout in before they close at 7pm (hate that but that’s how SF is i guess) and the desk person let me store my groceries behind the desk. The two major things I dislike about this location is how small it is….very small, pretty cramped. And how early it closes…7pm and even early on the weekends. But still they have good equipment, nice staff, clean.

Amazing gym! Just wished it opened at 7am everyday so that we can work out early on weekends. They also close early on weekend which sucks for those that work that need a workout late weekends :/ pls hire someone (there’s plenty of ppl that need work) to work these hours ;) Other than that great gym, and cool massage chairs for black card members :)

You can’t beat the price but it’s the only reason to come here. The weight section is too limited and cramped. June was aweful because the place was overrun with high school kids who can come for free. It can get really hot in that small space. They did listen to my request for more fans which is a plus. I will stay because the price just beats anywhere else and I’m able to do a decent workout most days. But you have to choose your hours carefully. Sometimes you want to run away screaming because everything is occupied. The etiquette of other people regarding hogging multiple machines/dumbbells/benches is pretty bad here as well.

The worst PF in America, don’t have air, you feel with out bread inside, the restroom they are always dirty and the guy who clean it is a rude, also this guy in the reception called Matthew is a racist with the Latin people. Please change the manager!!

The staff keeps this gym NICE & VERY CLEAN! I've been to a lot of planet fitness in the Bay Area , this location is THE BEST! it smells soooo good! Highly recommend this specific location

Kinda shady... during lockdowns they charged me an annual fee, even though the gym was closed for construction for almost a year before lockdowns, and then later when the city enforced it... They charged me a $49 AGAIN when I tried to come back z year later. So I paid two 49$ annual fees over the course of two years. And only was able to use the gym for one month out of that two years. They refused to refund the fee, or apply it to another year. Basically they stole $100 from me without providing the year of services I paid for. In times when money is tight, leave it to the big corporations to squeeze the little people for some extra cash. Nonsensical ... and probably illegal. But whatever. I'd rather pay $300 a month and go somewhere else. At least then I know I'm getting ripped off.

Patience, helpful employees. They have weights, treadmills, stair steppers. All people have a list of basic rules posted in locker room. One important rule is to spray down your equipment before and after use! I went to no commitment 15 dollars a month plan.

So glad to be back after COVID and in a new location since moving to SF. Lori at the front desk is awesome! I have always loved Planet Fitness! During COVID, I kept my membership active to make sure you stayed in business. After COVID restrictions were lifted, I unfortunately had knee surgery on both knees and could not return. I have now been given the go-ahead to come back "softly." I am so glad that we moved to San Francisco and could now experience the San Francisco crew. In all the years of my previous location, I never made any friends. In San Francisco, I now have made three friends in only two visits! The crew and my friends have been so helpful in my navigation of new equipment which I had never used before when my legs were healthy. Thank you to all for being so welcoming and so helpful!

I believe the place could benefit from improving their hiring practices as some of the staff members are not very welcoming. It seems to be inconsistent, as sometimes I have encountered front counter staff who simply stare when I greet them and check in. This lack of responsiveness is disappointing. In particular, there is one individual who comes across as more of a bouncer than a helpful staff member, and their behavior has been rude . On a positive note, the place is generally kept clean, although the limited space can be challenging. However, if you know how to navigate efficiently, you can minimize waiting time for machines. Personally, I prefer to keep moving and make the most of my workout

This gym is great. It’s pretty new so all the equipment works, is clean and in good condition. The staff is friendly too.

Would be the perfect gym if more ab machines were included. There massage chair far surpassed any i had been in before both at others PFs and in general. This is also a very nice and quite gym without blaring music.

I absolutely love PF .. this location however is very small, does not have all machines as other clubs normally do & the weight space is very tight.. i suggest this location extend its hours to atleast 8 or 9pm so that people can get a good workout ..

I visited this location while on a trip to SF. This is the smallest PF I have ever visited and they didn't even have A/C. There were fans everywhere and it was still too hot. In the bathroom, they didn't have any shower mats, and I slipped, fell, and hurt myself while getting out of the shower. My arm is now on a sling. Also, parking was a nightmare. The only lots nearby on the same block charge $3-$3.50 every 15 minutes plus valet fees. I will never visit this location again.

It's clean, which is nice, but that's only because the city is so nasty. This place is way too small. Only 1 of the weight sets, so it's hard to get what you need. The men here stare and it's comfortable to workout because of that. Bathrooms/locker rooms were nice but no soap! I would not recommend this gym :(

They closed to early 3pm on Sunday and 5pm on Saturday, not used full. Maybe I’m gonna cancel my membership and get another company gym. The guy claimed as manager at front desk so rude and not helpful. He didn’t listen to me or proof my request. This location also always run out spray sanitizers or towels, they didn’t do they job properly. 👎👎👎👎👎

Well, it's very complete and I like it a lot.