Worst experience all around. It all started when my mom ordered a new engagement ring. It was sent off to be resized and they were supposed to notify her when it'd be ready for pick up. They never notified her. She had to call multiple times and the last time, they told her it had been ready 6 days ago. They gaslighted her and said they emailed her but they didn't. They sent the email right after our phone call. Once we got to the store, every single staff member was rude and unwelcoming. It took 2 ladies plus other stsff 30 min of walking up and down the stairs to find her ring because they couldn't find it. So unprofessional. They didn't offer us anything while we waited. My husband and I proceeded to ask a different staff if we could get our jewelry cleaned. The lady automatically said it'd be a 3 day wait but I told her at other stores they'd clean on the same day and it usually took less than 30 min. She asked to see which pieces we wanted cleaned and once we showed her, she said oh we can do it in 20 minutes, and that usually the silver jewelry takes 3 days. Which means she automatically assumed we wanted cheaper jewelry cleaned without even asking first. My mom then proceeded to try on some sunglasses and I found them online at a cheaper price. When she said that to the saleswoman the first thing she said was that it must be fake. I just cannot believe how rude they were. I never want to buy their items again. Seriously disgusting customer service. Do better.

I was so excited to visit Tiffany&Co store in San Francisco and get an unique experience, feel myself special on my birthday. I bought my favorite perfume and a pair of sunglasses. I wasn’t sure if I want to buy the sunglasses and asked a honest opinion from the lady who was helping me. She was not friendly. I explained that my budget is tight. She said quietly “well, if you want to buy it, you better buy it now because it will be more expensive tomorrow, we’re increasing all our prices” I asked specifically “Even for the sunglasses?” She said “Yes, for everything”, I asked how much it will costs tomorrow and she said “I cannot tell right now but it will cost much more for sure”. I bought the sunglasses with that weird feeling I had after words. I checked the prices on the next day - no changes, I check a week later and even few weeks after - no changes, same price. I came to the store to return it even through I liked it so much just because I had a bad feeling that I was deceived. I cannot believe the company with so big name and reputation is selling their products like that, cheating their clients and treating them like that. Yes, I’m not a billionaire, but still deserve a respect and honesty. I will never return to this store again.

Lovely large flagship store. The workers were all nice and attentive. The manager (unfortunately I forgot her name, but she hails from canada) was so nice and informative. No one in the store rushes you. It's relaxed. If you're hungry or thirsty, they will nourish you. 10/2/21: I had a nice time looking at their rearranged store. My sales gal, Rebecca, was so friendly & professional. She showed me what would be a matching Jean Schlumberger bracelet, but I'd require it to be longer, so she's finding out what the increased cost would be & if they can do it. I saw one of the managers, Heather Hall, today. She's awesome! May, 2023: I bought a Louis Vuitton LV (owner of Tiffany & Co.) 90 diamond 💎 18K gold pendant necklace. I stack it with my Tiffany & Co. 10 diamond 💎 18K gold & platinum cross ✝️ pendant necklace. I never stacked in the past, but now these 2 necklaces are stacked for good.

Everyone was very friendly at this location. Just needed the customer service area but the experience was nice. The cleaning service was estimated at 2 hours, which is super fast compared to Australia.

Our Tiffany & Co shopping experience was incredible. Our host Jackie was great! She made us feel special, was attentive and fun. There was no pressure but we understand the quality of Tiffany’s so we definitely went to buy. Jackie showed us many selections… when we returned to pick up our purchases we were treated to champagne and Tiffany’s Chocolates. Outstanding experience, they truly gave us a Tiffany’s renowned experience!

Being a Tiffany client for years but did most of my purchases in Europe. Customer service here in San Francisco is just horrible. They don’t care and they don’t even try. Ordered perfume and paid extra $20 for next day delivery. They don’t deliver on weekends ok, but when i asked for refund they simply refused. Then i asked to cancel my order which wasn’t even shipped. But here I heard no as an answer as well. When made a comment to Jessica in customer service (I think this was her name) that you’re careless and the most horrible customer service she laughed at me and asked if it’s my first purchase. Super disappointed. Will return my perfume anyway. Was dealing with a lot of customer service issues but this is the first time employee so much don’t care their customers

I just had first Tiffany Co. experience here in SF and it was absolutely lovely. Ellen was extraordinarily accommodating and allowed me to change my appointment time at the last second. She was very patient, informative and super funny throughout the entire process. She helped me with what I came in for, but also was nice enough to spend time explaining and allowing me to try on my dream piece, the bone cuff. Ellen and Tiffany Co. SF has won a lifetime customer. Keep on churning out wonderful experiences!

When the time is right to fill yourself with excellence Tiffany & Co will always get me in the store. Shop at this place to get your soul to connect with your body. You can visit them anytime to get your jewelry cleaned and polished. The staff is ready to serve you♥️

I live in Amsterdam and wanted to gift my daughter who lives in San Francisco, a special gift and experience for her 30th birthday. I called Tiffany &Co at Post in San Francisco. I can't remember his name I think it was Nathan, he was so helpful and assisted me in making sure my daughter would have her special gift and experience at their store even though I was not there to gift to her in person. Thank you Nathan and Tiffany & Co for adding to my daughter's special day!

This Tiffany’s is amazing. I originally brought in a bracelet that I wore at my wedding to be cleaned and was given the wrong bracelet when I picked it up (but didn’t notice until I got home). While I was originally pretty upset, I was treated so kindly and the team did everything they could to track down my bracelet. Upon finding it, they overnighted it to me with a very sweet gift. I am so impressed and really appreciate all that they did for me! Thank you so much Tiffany’s!!!

Beautiful, the staff were friendly even offered me water. Classic and contemporary designs. Handbags, dishes, perfumes two floors. They really are that nice.

Always a pleasant experience here. The associate named Chris is my go-to person when he's there. Never have had anything negative about this store. Been to other Tiffany locations and had unpleasant experiences but never at the SF one!!

I am sorry the store does not accept french Visa card. I think you can do something for we can buy a nice "souvenir ".

It was all about the experience. No one really helped me. But seeing patek and Tiffany in one place was just special experience for my personal journal. Hopefully one day able to add a patek Tiffany to the collection.

Manager Robert and sales associate Melina. Both are fraud and theif. They just charge your card and never ship the product! They are THEIF!!! And FRAUD. Never ever go to them if you want to make a purchase.

I really appreciated the service and help that I got. Never felt pressured, was willing to work with me

Horrible store and management. The store manager Robert and Sales associate Milena. Stole my money and refuse to refund it. They did a fraud with me. Never go to this store and even if go never get any assistance from Milena and Robert. They are scammers.

Tiffany & Co. Is a known brand for elite jewellery and offers a wide range of modern day jewellery options. Located on the Post St. San Francisco, it is the neighbourhood's flagship retail store and remains open during the regular business hours.

Service was outstanding! Selection could make anyone happy.

Lost the back of a 40 year old 💎 earring. They found me a new one. So kind.

What a fantastic experience we had at this store. Our host was Shima, who was very helpful, knowledgeable, and, most importantly, patient. I would go back again. We enjoyed the experience!

I can see my stuff being sold here…

I just had the most appalling shopping experience at Tiffany's, and I would have given zero stars if I could! I walked in, and was approached by an Asian girl who asked what I was looking for. I inquired about Patek Philippe watches, and getting information was like pulling teeth. Furthermore, her snide comments and demeaning remarks throughout were uncalled for. TLDR: The PP specialist wasn't in, sure, so I asked about his hours and got his business card to contact him. I then asked if they had any PP I can look at. The SA said you have to be a customer. I then asked what that meant: do I have to open an account, or have bought something. She said yes, you have to have bought something before (?!). So I guess you can't even ask to see something because I haven't bought anything previously? There was a kind SA who overheard our conversation and said yes they have 2 PP watches, and suggested that my SA can bring us to the display case. My SA had an annoyed look on her face and said she couldn't show us in person, but she could show us online (?!). Now I guess she was annoyed because she had to do more work, and proceeded to call us to a counter away from the other SAs. She showed me on the phone what those watches they had in stock. I asked about the price of the rose gold one. She didn't know, and this is where things got really interesting. She said if I knew what I was asking for. I said yes, I know PP watches. She said do you know how many people come in asking for it? I said yes, I am aware. She said we have customers who have priority for those watches. I said, OK, that's to be expected. She said you can't just come in and buy a PP. I was like OK, fine, so what is the pre-spend (I buy bags at Hermès, I know the game). She could not tell me what the pre-spend was, and proceeded to shut it down by saying that they have many customers who spend millions of dollars there. OUCH. Not sure why she felt the need to say that, that's no way to treat any customer, and she should definitely not be in customer service. Sorry Tiffany's, you've lost a customer; I'll take my business elsewhere, life's too short to deal with crass and unnecessarily judgmental SAs. Unless someone enjoys a rude and sadistic experience, I suspect your other customers will be turned away as well.

Eric our host was absolutely fabulous!! He was so patient and charming. The manager was very Delightful, even offering to take a picture of us for our girls trip!!

Very polite staff, clean, my wife is even happier now, so thats all that really matters! :)

Since when did Tiffany pressure you like a car dealer? Unbelievable.

Went in to browse for an anniversary gift with my husband. The first floor team was very static, showing only what I asked for without anything more or less. When I asked for simple gold jewelry, he shuffled us upstairs. There we were met by I think Sabrina and she was wonderful. Asked where we were from, celebrated our anniversary with us in a way, and was very respectful of our lower budget. She did not make me feel less for looking at pieces without diamonds. Really enjoyed our experience with her.

I just had my first experience visiting this store here in San Francisco and it was amazing!

On 04/19/2023, order115395611 , I placed an order with the store and requested UPS delivery. However, I neglected to select the option for a required signature upon delivery. To my dismay, UPS has now lost the package, and the situation has been exacerbated by my limited access to strong cell phone signals. Despite these challenges, I have made multiple attempts to contact the store manager, Robert, seeking assistance in resolving this issue. However, I regret to inform you that he has refused to respond to my attempts to reach out via text message or email. This lack of communication from the store manager is highly disheartening and unexpected, especially from a renowned brand like Tiffany & Co. I am now left in a distressing situation where my package is lost, and the store manager, who should be responsible for addressing customer concerns, has chosen not to provide any assistance or support. As a loyal customer of Tiffany & Co, I find this level of service completely unacceptable. I kindly request that you intervene in this matter promptly and rectify the situation. I demand a full refund for my order, as the loss of the package was beyond my control, and the store's lack of cooperation has added to my frustration. Additionally, I urge you to address the issue of the unresponsive store manager, as his behavior reflects poorly on the brand and tarnishes the exceptional customer service Tiffany & Co is known for. I believe in the reputation of Tiffany & Co and the quality of its products, which is why I chose to shop with your brand. However, the experience I have had with the San Francisco store has left me thoroughly disappointed and questioning my loyalty.

I am writing to express my utmost dissatisfaction with the recent experience I had with your San Francisco store. I placed an order with Tiffany & Co., and unfortunately, the entire process has been incredibly frustrating and disappointing. First and foremost, I am deeply disappointed with the mishandling of the shipment. The package was delivered by UPS without requiring a signature upon delivery. Considering the high value of the contents, I expected Tiffany & Co. to prioritize the safety and security of their customers' purchases. It is deeply concerning that such an esteemed establishment would neglect to enforce a signature requirement, leaving my package vulnerable to theft or mishandling. To compound my disappointment, I regretfully inform you that UPS lost the package during transit. When I reached out to your San Francisco store to report the issue and request a replacement, I was met with a shocking refusal. The refusal to acknowledge any responsibility or offer a viable solution was both surprising and highly unprofessional. As a customer, I expected better treatment and support from a reputable company like Tiffany & Co.

My spouse bought a chain for me for my birthday. They sent the wrong length...the length they sent was actually more expensive but it's too long. We want the length that was purchased but because it was a gift that I opened several months after purchase they wouldn't fix the problem. They said they have a 30 day return policy. But this isn't a return. It's me wanting them to exchange what they gave me for what was ordered. It's crazy. It is our first time getting something from Tiffany. I was so excited to get the item and my spouse was so excited to give it to me but now this has really soured all of that. If they won't resolve this which they are basically refusing to do then they just lost two costumers for life who probably would have bought 2 expensive rings from them next year.