Hospital Metropolitano de San Germán image

Hospital Metropolitano de San Germán

Hospital

😠 The worst Hospital. They do not provide anything to the patients, in less than a week they begin to have bedsores in the tracers part, they give you attitude from all sides instead of having compassion for what one is going through as a family member. Everyone kept telling me that if I didn't treat... People often mention patients, hospital, service, care,


Address

#8 C. Luz Celenia Tirado, San Germán, 00683, Puerto Rico

Website

hospitalmetrosangerman.com

Contact

+1 787-892-5300

Rating on Google Maps

2.70 (104 reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: (Birthday of José de Diego), Open 24 hours, Hours might differ
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: patients (11) hospital (10) service (9) care (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 edison medina r. 6 months ago on Google • 114 reviews
    The service is too slow, there are only two patients in the emergency room and it's been an hour and fifty and they haven't called anyone.
    1 person found this review helpful 👍

  • 1/5 Antonio M. 1 year ago on Google
    (Translated by Google) Horrible. I was in the ER for 5 hours without being seen. People screaming in agony of pain and no one came out to respond. Terrible attention, little professionalism and poor supervision. Many people wait here for hours and leave because they are not served. To come to this hospital, I better die at home. (Original) Horrible. Estuve 5 horas en la sala de emergencias sin que nos atendieran. Personas gritando en agonía de dolor y no salía nadie a responder. Pésima atención, poco profesionalismo y pobre supervisión. Muchas personas esperan horas aquí y se van por no ser atendidos. Para venir a este hospital, mejor me muero en mi casa.
    1 person found this review helpful 👍

  • 1/5 Dymari G. 2 years ago on Google
    (Translated by Google) Unfortunately the service is not the best. The doctor is not the one who communicates directly with the relatives, only the intern comes and goes with errands. That's an emergency room. Without saying that the protocol of a cardiac patient, was overlooked. In the rooms, the nurses are totally intolerant of elderly patients. Without leaving behind an agreement. With tridil, he had to get out of bed and go to the counter to say he felt bad and they sent him off if he didn't like the service. That was my experience. (Original) Lamentablemente el servicio no es el mejor. El medico no es quien de comunicarse directamente con los familiares solo el interno va y viene con los recados. Eso es sala de emergencia. Sin decir que el protocolo de un paciente cardíaco, se paso por alto. En los cuartos las enfermeras totalmente intolerantes al los pacientes de edad avanzada. Sin dejar a atrás que un pacte. Con tridil, se tuvo que levantar de la cama ir al counter decir que se sentía mal y lo mandaron a exonerar si no le gustaba el servicio. Esa fue mi experiencia.
    1 person found this review helpful 👍

  • 1/5 Yamil A. 6 years ago on Google
    (Translated by Google) A lot of trouble, people in the middle and you can't even walk. Just like in the photo. I don't recommend the lab unless it's your last resort and honestly the hospital in general. The hospital itself is uncomfortable and the shift machine doesn't even put paper on it. Very slow and there are not enough chairs and you have to stand. The guards don't care that there are 1,500 people standing inside, but if you ask to pass a chair they tell you no because firefighters fine them. In any case, if firefighters presented the fine, it would go as they wish since the number of people stopped was abominable. A very bad experience in the morning. After we took turns and waited, they told us that the one who did the sonograms was not going to happen to anyone else. Zero empathy from the guard and staff. (Original) Mucho revolú, gente en el medio y no se puede ni caminar. Tal y como en la foto. No recomiendo el laboratorio a menos que sea tu último recurso y honestamente el hospital en general. El hospital de por si es incómodo y la máquina de hacer turnos ni papel le ponen. Lentísimos y no hay suficientes sillas y te tienes que quedar parado. A los guardias no le importa que hayan 1,500 personas adentro de pie pero si pides pasar una sillita te dicen que no porque bomberos los multan. En todo caso si bomberos se presentara la multa iba como quiera ya que la cantidad de gente parada era abominable. Una malísima experiencia en la mañana. Después que hicimos turno y esperábamos nos salieron con que la que hacía los sonogramas no iba a pasar a más nadie. Cero empatía del guardia y personal.
    1 person found this review helpful 👍

  • 1/5 EDIL M. 1 year ago on Google
    Personal hostil, estuve con mi esposa más de una hora esperando en emergencias y no había nadie solo ella y yo. Los médicos paseando y supuestamente en cambio de turno. Decepción Total no se lo recomiendo a nadie que necesite una sala de emergencias. Ahh y basura, papeles, latas y pampers por toda la sala de espera. Triste por demas...
    1 person found this review helpful 👍

  • 4/5 Señor M. 7 years ago on Google
    Newly remodeled in 2015, nice physical structure. In an emergency don't worry they will stabilize you. They have surgery rooms, x-rays, labs, delivery rooms, pharmacy and hospitalization.
    1 person found this review helpful 👍

  • 1/5 KAYUKO 5 months ago on Google • 14 reviews
    Super slow, little attention, secretary making out of place comments, lacks guidance on hipa law, values ​​and discrimination towards patients, the security guard lacks professionalism, learn to talk to patients and the general public, additionally the security staff nurses are very professional, excellent job

  • 5/5 Elba V. Cancel - V. 7 months ago on Google • 5 reviews
    Good service

  • 1/5 Carmen C. 3 months ago on Google • 3 reviews New
    The Hospital is average but the food service to patients is very bad. This is because those in charge of providing food to patients, the company Nugen Group Inc., does not make food purchases on a regular basis. Currently they have empty freezers and refrigerators and the cook sometimes has to buy out of pocket to be able to make meals. Additionally, this company pays its employees with bad checks, which is illegal.

  • 1/5 Tonie B. 1 year ago on Google
    Been here since 3:00pm. Transferred by ambulance from their urgent care in Cabo Rojo due to no surgeons on staff. My husband is in horrible pain. Put on a bed & left in the hallway. No chair for me to sit. That’s ok, I’m not the patient, but come on!! Ignored by staff/nurses. Drs are few & far between, understandable. You shouldn’t leave patients in hallways when there are beds with curtains & a little privacy out of everyone’s way. My husband yelling from the pain & life goes on for the medical “professionals” walking & carrying their lunch trays. Not in the “care” industry, just a “HOSPITAL”😡 By the way, appendicitis is what he has. They are all aware of it.

  • 1/5 Carlos B. 1 year ago on Google
    One hour wait, to register for a x-rays..

  • 1/5 Juan A. 1 year ago on Google
    For x-ray and check up more then8 hours ,not a hospital to go to.

  • 1/5 Marelys L. 1 year ago on Google
    I brought my father for a stroke. I arrived at 8:30 am it’s 4:46 pm the doctor ordered some exams but with no care whatsoever. They left him in the hallway, no attention or care for him. I kept asking about the internist and they told me that he had 24 hours to see him. The property is in great condition but the service is far less than mediocre. And still waiting who knows until when. May God watch over my father. That will be his only salvation.

  • 5/5 Emilio C. 1 year ago on Google
    Service exceeded expectations

  • 1/5 Bladimir L. 1 year ago on Google
    (Translated by Google) The worst hospital where the patients suffer while the nurses make jokes in the cautery and the doctors spend the days if I come to see the patients I really regret having brought my mom here (Original) El peor hospital donde los pacientes sufren mientras los enfermeros asen chistes en el caunter y los médicos pasan los días si venir a ver los pacientes deverdad me arrepiento de haber traído a mi mamá aqui

  • 5/5 Ligia R. 1 year ago on Google
    (Translated by Google) I want to thank all the nursing staff, respiratory therapy, diets, maintenance. Very especially those who attended my Aunt Alba Seda in 205. God bless you very much... Excellent care and medical care. (Original) Quiero agradecer a Todo el personal De enfermeria,terapia respiratoria,dietas,mantenimiento.Muy en especial a los que atendieron a mi Tia Alba Seda en el 205.Dios los bendiga mucho...Excelentes atenciones y cuidado medico.

  • 1/5 Einer B. 2 years ago on Google
    (Translated by Google) From 10:30 AM it's 2:32 PM without any attention. The reception was; medical plan card and ID. How many before me? Like 7. The service? The worst I've ever seen, but to collect they are number 1 (Original) Desde las 10:30 AM son las 2:32 PM sin nada de atención. El recibimiento fue; tarjeta de plan médico e identificación. ¿Cuantos antes de mi? Como 7. ¿El servicio? Lo peor que he visto en mi vida, pero para cobrar son núm 1

  • 2/5 Diana L. 11 years ago on Google
    Aguada a sangerman

  • 4/5 Hector F. 7 years ago on Google
    Excellent service, excellent health professionals

  • 4/5 Alvin G. 7 years ago on Google
    Staff very helpful and attentive to our needs.

  • 1/5 Rosa L. 3 months ago on Google • 2 reviews New
    The worst Hospital. They do not provide anything to the patients, in less than a week they begin to have bedsores in the tracers part, they give you attitude from all sides instead of having compassion for what one is going through as a family member. Everyone kept telling me that if I didn't treat them well, they would let my family member die or do something to them. This country is ugly, the nurses always gave attitude for only wanting the best for my family member, they do not feed the patients with nutritious food, they only give glasses of soup as if that were going to give them the nutrients they need. Some doctors talk to you kindly and treat you and you can see that they do their job a little. In this hospital no one ever feels protected by anyone. I do not recommend it.
    1 person found this review helpful 👍

  • 5/5 Alice Q. 4 months ago on Google • 1 review
    Very grateful for the attention of the Registration employees for studies for my brother and grateful to Supervisor Cynthia from the Registration area who was very kind. We left pleased.

  • 1/5 YESET M. 6 months ago on Google • 1 review
    The worst service Slow as hell


Call +1 787-892-5300 Open on Google Maps

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