1/5 Tashie Z. 7 months ago on Google
Used
to
be
my
favorite
store.
I
lived
in
Mountain
View,
California
for
over
30years.
Moved
to
Phoenix,
AZ
six
years
ago.
Visiting
my
daughter
here
in
Los
Gatos.
This
store
visit
was
a
sheer
disappointment.
I
was
greeted
by
an
individual
at
the
door.
Later
on
I
was
forced
to
think
that
she
could
have
been
of
more
used
in
the
store
providing
help.
I
was
looking
for
a
few
items
that
I
did
located
after
making
a
few
rounds
since
no
help
was
to
be
found.
After
15
search
I
found
a
lady
who
was
pleasant
but
when
I
asked
where
would
I
find
men’s
colognes,
she
gave
me
a
bigger
smile
and
said,
“no
speak
english”.
Again,
after
a
few
rounds
I
found
them
on
the
back
of
ladies’
fragrances.
The
frustration
stoped
me
from
looking
for
other
items.
I
went
to
the
check
out.
A
young
lad
was
busy
checking
out
a
lady
who
had
purchased
a
shopping
cart
full
of
stuff.
I
am
an
old
man
with
many
health
issues
including
weak
knees.
A
lady
was
sorting
clothes
behind
the
young
man.
Other
people
kept
lining
up
behind
me
and
I
kept
hoping
that
the
sorting
lady
might
jump
in
and
take
customers
at
the
check
stand.
I
also
hoped
for
the
young
man
to
go
on
PA
system
to
ask
for
help.
That
never
happened.
Finally,
the
young
man
put
the
last
item
of
the
shopper
lady
in
the
bag.
Right
at
that
moment,
the
“sorting
lady”
made
the
announcement,
“next”.
I
thanked
God
and
presented
her
with
my
few
items.
After
getting
checked
out
I
saw
the
“greeting
lady”
chatting
with
two
other
employees
at
the
front.
As
a
retired
EVP
of
Citibank,
I
asked
myself,
“who
is
running
the
store?”
It
seems
like
that
the
management
doesn’t
feel
the
necessity
to
provide
any
service.
They
must
believe
that
their
lower
prices
are
enough
to
compensate
for
th
lack
of
any
type
of
“customer
service”.
I
have
no
plan
to
shop
at
Ross
any
more.
I
know
it
would
nothing
to
the
top
brass.
Nonetheless,
this
is
how
I
plan
to
register
my
protest
against
the
total
lack
of
service.
