This location worries be very much. I don’t know how long the women’s bathroom / locker room has been left unattended, but there’s definitely no sanitation or disinfecting going on. Will not be going back until there tremendous changes.

What a scam. Whether you could get your membership cancelled at this facility is dependent on random luck and the operation manager Jennifer’s “current mood”. My wife recently gave birth to our son. She went to this gym yesterday to cancel her membership. The front desk told her the operation manager, whose name is Jennifer, was not there and she had to call next day to cancel the membership. My wife told them that it was the last day of her monthly membership. And she was worried that if she called next day she would get charged for another month and not get a refund. They guaranteed her that she would get the refund. So my wife called the operation manager today to cancel the membership. The manager rudely told my wife she would not get a refund because that’s their store policy, and she could try her luck at other stores but not the glorious CITY SPORTS AT E BROKAW. I mean, seriously?! So if clients go to City Sports to cancel their membership in person and in time, but the operation manager is somehow not there during business hours, sorry, clients’ fault and they have to pay for another month of overpriced membership?! Really?! Is this the best you can do? Your monthly quota is so miserably missed that you have to squeeze one more month’s membership fee out of a mother in this way? So my wife asked this rude operation manager who’s her boss and prepared to make a complaint. The manager told her that she had no boss. So think twice before you sign up to this gym, because the operation manager Jennifer here has no boss and she could do whatever she wants to the clients.

Literally the WORST gym I can ever go to. NEVER refer and bring ANY of your friends to this place because the sale will embarrass you in front of your friend and they treat every member differently. When I joined the membership last year, I didn't get any body test or private tutor session unlike my friend, and I was fine and paid. Since it is close to my home, I would love to have my friend join the same gym so I referred them. When we arrived and filled my friend's contact, my friend just couldn't get the referral email and the staff on the front desk wouldn't allow us to enter no matter what. This time, I brought another friend to the gym and we were kinda in a rush for dinner after workout. The sales gave us two options to start the trial, either pay 20+ bucks for day pass now which is a joke, or go over a lengthy 30+ min process, which was not expected because I didn't need to do it back then. I had no choice but left. I was just disappointed enough that I decided to cancel my membership and switch to other gyms, but still being told I had to wait to do it on weekday. The most ridiculous sales and gyms I have ever been to. I seldom write comment, but the way they treat me and my friend motivate me to tell every one how bad and rigid this place can be.

I signed up for the free trial pass online. I went to sign up, went to the store to avail the pass and then one of the representatives gave me a quick tour. After that we sat back down and he abruptly said, “Okay so which card are we starting your membership at?” Didn’t ask me what I thought, or had questions, he just kind of put me at an uncomfortable spot. I wanted to trial it first, but he said I have some deals today for you! But the “deals” are all year long. The facility is nice and clean, just don’t forget to ask for the “deals” should you want to sign up. Oh, they will also push you into purchasing a session with a personal trainer.

Better off going to another gym. Place is absolutely dirty, locker rooms and showers are never cleaned. It's very busy at all times with people who don't bother learning to use the machines properly and spend too much time on their phones, and others will take 3 to 4 sets of weights and never place them back on the racks. Only good about this gym is convenience for some, the sauna, and racket ball courts.

I had a membership here 8 years ago. I found that out when I wanted to return here and get a membership. The front desk boys lacked any customer service skills; it makes sense since they seem like they were in high school. I was very out off and annoyed. They directed me to a sales associate at the desk, who then told me they didn't do 3 day free trail passes anymore and I have to sign up his name was Sam Gozan and his tone towards me was very condescending and he kept pushing the services to me; now I remember why I ended my membership 8 years ago. I was tired from work and just wanted a free pass or sign up quickly so I can get in shape again. I hope no one has to deal with him again luckily another guy, Harrison Liang, helped me in the end and he was very polite, listened to all of my questions and was above all respectful of me and my time. The gym is very busy but they have a nice variety of equipment. The bathroom could be more maintained. I will see if I keep this membership for more than a month. It's a good price for what you get (pool, sauna, fitness classes). But time will tell. I might end up going back to Villasports Athletic Club & Spa

Brokaw city sports is pretty bad one in Bay Area. Manager or Director is the tough one to deal with. He is not at all cooperative. Doesn't know how to talk to customers. He thinks himself very smart guy. And also They dont inform you all the fees involved upfront. They sign you up initially without informing about the yearly fees. And later silently charge your card with yearly fees.

Dirty and crowded. Not providing necessary support and guidelines for social distancing during the pandemic. The manager is very inpatient and does not show any respect to customers. It was the worse gym experience that I ever had.

CitySports does not focus on customers at all. As others mentioned already, it charged renewal fees and monthly charges without any notification during the pandemic. Many gyms provided customers the option to cancel the membership and get a pro-rated refund from the initiation fees due to the delta variant while CitySports does the exact opposite. Will never consider come back to the gym.

Scammers. Signed up for a free guest pass for 5 days, but when I went in , they said it will cost $15 for a single day. The reason they gave was made up, saying that I need to be local. That is not mentioned anywhere on the website. Other LA fitness did not have this requirement.

One of the manager there is very rude, just caring about getting money from people and won’t say clear about the fees. Other people working there are nice. They change policies just on their own mind, and won’t stick to the original premises. Swimming pool is dirty and always crowded. The swirling pool in women’s will never be fixed. The gymnastics room and the classes are good. The Fremont site is way better than this site.

It’s actually a pretty great gym. Looking at the reviews it’s disappointing how special people can be. It’s the people working out who mess up the weights but there’s a big number you can’t miss. The gym is only a reflection of people that go there. Its a gym. It’s got everything you need at and affordable price. Showers pools etc are all services that they don’t really have to provide but they do and if they’re not to YOUR standards maybe you’re the problem. People in the review section need to stop being so soft and work out. It’s a commercial gym. You get what you paid for. Deal with it stop being a half empty douche.

Worst gym for many reasons: 1. Quality of the equipments is poor 2. Unprofessional Staff- had a lot of issues with scheduling PT and cancelling it 3. There is no time limit for an equipment to be used. Even the PT trainers use half of the machine and don’t show any mercy for people staring behind. I don’t understand if PT trainers can’t show them alternate workout apart from machines. They occupy for more than 10mins on an equipment even if people are standing behind.

The gym is nice enough for the area, but the representative that I was with exhibited stalker-ish behavior when it comes to phone calls. It was only a few hours after signing up for the 3-day free gym pass that they call me asking me(practically demanding me) the time frame of when I would come in to check out the place and sign the waiver form. I'll be honest I thought that was weird that they were calling right away because I wasn't planning to go in that day and I never had any other gym so needy like this. And I still had the whole month to use the pass. Also in less than five days of when I signed up for the gym pass I already got two phone calls from the same representative number. Sorry too much and pushy for me. I shouldn't be surprised since most gyms are quite pushy to bring in and retain new members, but this ain't it.

Very bad response for the billing problem. Their billing policy is not fairly for the consumers, also the sales associate didn’t clearly let the customer know the billing trap . They definitely have obligations to explain the billing cycle when you enroll but they didn’t, yet let you believe the wrong information when you enroll the club. The manager is tough and refused to solve the problem caused, denied to refund anything.

This used to be a nice facility about half a year ago. Now the bathrooms are the dirtiest from all City Sports facilities l have been to in the Bay Area. Not to mention that as l'm writing this there has been a dude working out shirtless for half an hour now and no one seems to care. Better go to Planet Fitness?

very uncomfortable experience and sales are very pushy. I asked for trial free pass, he said City Sport doesn't have it and ask me sign up right away since I talked with him half hour. I insisted to try first, then he gave me one day pass but with rude attitude. After that, non-stop calling,3 times a week, request me need to call them back, instead of use polite manner, his attitude is very rude and unrespect. I can even hear he slamming the phone down from the voicemail. It is terrible attitude for customer service, don't go to this gym.

The condition of this gym needs some improvement especially the cleanness of restroom and bathroom. The paper towels seem never get refilled. Only one shampoo is available for shower while the ones in other city like Mountain View have 3 types including shampoo, conditioner, and body wash.

If you plan to join city sports go to the location on Newhall Dr. Near the airport. It's way better. Facility is cleaner, dumbbells and machines are more organized, bathrooms are much more sanitary and the people are nicer

they remove all the paper wiper！！ never seen that happen to any gym before！ seriously？

Gym is poor to mediocre at best, with minor decent amenities like a pool and sauna plus cardio workout rooms. Multiple “exclusive” or “paid membership” rooms with bs classes to waste your time from actual targeted and goal-oriented exercise or workouts and scam more of your money in what appears to be a subpar quality, fairly dirty and unkept gym where the culture is one of broness or perfect eating disordered hourglass female body types flaunting beauty with brand, unnecessarily expensive, and exuberant exercise gear and one of not always reracking weights nor maintaining cleanliness. The sales agent even said to maintain good appearance, he reracked the weight implying they do not normally or usually rerack weights which is disrespectful to who ever is using the equipment next, not to say I am a 100% re-racker especially if the next person wants to use the same weight. After trying a 3-day pass, which was the biggest mistake I made, because it required me giving one of the unfit sales agents my contact information, after which I was harassed for about a couple of weeks, with numerous calls from this sales agent during work hours interrupting my work. Even though he knew I was waiting to test out the gym and reassess finances before signing up, he continued calling me and leaving the same voicemail over and over 10 times for about 2 weeks until he could not anymore because he had caused my VM box to reach capacity storage. The unfit, overweight staff and unkept gym plus unfriendly atmosphere really discouraged me from a healthy successful workout, and I could not be more disappointed. This review ultimately earned 2 stars instead of just 1 because the sales agent did evidently put in significant effort into showing me around the facility and making a sale even though it bordered on undue, unwarranted harassment. By the way, the amenities and equipment do not make this overcrowded gym worth a $100+ initiation fee and $50+ monthly fee. It seems like I would not even be able to get a full workout in with how busy it seems to get. The longer I did not respond, the more discount and deals they offered me which makes this gym seem very suss, cheap, and scammy. I would not recommend signing up for an overcharged membership at this gym that is clearly not worth it. There are also broken equipments in there. Some things appear makeshift like putting a barbell into a broken corner of a wall to do T-bar workouts which seemed potentially hazardous, at least to the wall if not also to the person working out. Overall, their apparent lack of regard for customer happiness, positive experience, and safety working out deters me from ever signing up to workout as a member at this gym. I will gladly continue going to a $10/month gym that has just about everything and more a person needs to engage in whole complete and safe workouts.

I was considering if I should switch to a different gym and Anthony showed me around the gym. He is very considerate and patient. I do like this City Sports Club location as the people are less comparing to the other ones I visited and they provide lots of amenities, such as swimming pool, sauna, group glasses, multiple set of weights and machines. It works for me for the price. I would recommend.

This was an old review below.. But i wanna personally mention Marcos.. He fixed everything. He is awesome! Kudos Marcos! Other than that one problem.. This place is HUGE.. All the equipment you could ever need.. Huge locker rooms! (But make sure to lock up your stuff) sometimes the locker rooms or showers get very crowded because of the 'swimming croud' and i heard ppl complaining about crouded pool.. But i never really used the pool. Sometimes people will spend what seems like forever on one weight machine and do not know the meaning of 'working in sets' with another.. But over all.. This place is decent.. A little pricey.. Some GREAT staff members.. And others that are complete BLOCK HEADS.. I wish i could remember your name as i would put it right next to BLOCK HEAD.. I asked to freeze my account because i was going to have surgery and wouldn't use the facility for probably one month. They told me to come in when my payment was due and paid the $10 and then my account would be frozen. I showed up one day early than my bill was due and was told that my account was already Frozen and they said go ahead and work out and when you're done come back and talk to us and we'll work it all out when I came back that person was gone and they said I had to pay the whole month for working out that evening. What a rip off these places and what a crooked way to get over I told him just to close my account... The daytime manager foxed everything... I ❤❤ city sports

I really like to exercise

Has gym equipment, zumba and yoga sessions, swimming pool, racket ball courts, basketball courts. Bargaining for personal trainer rates works here.

The gym is wonderful, but I do hope they could provide paper towels in the bathrooms. Unfortunately, the women's restroom lacks them, which becomes problematic, particularly after using the sauna and sweating. Pleeeeeease provide paper towels!!!! ☺️

good. have almost everything I want. swimming pool, jogging

Staff are amazingly helpful. The machines are cleaned daily and the facility provides sanitizing stations or spray bottles if you want to disinfect the machines you're about to use. I really love the spa and being able to use the swimming pool when ever I want. Being able to train here also makes me feel safe than when I used to run in the park. The Trainers here are friendly, they challenge you and help you push yourself to get to where you want. I reccomend getting a membership here.

Good price, very clean, I enjoy every moment here. Especially when have a friend who handicaped and she loves it, easy for her with sauna and shower. Can you open weekend at 7:00am instead of 8:00am?

The gym is conveniently located near my home and the monthly membership is affordable; however, the gym equipment need to be updated. I do the like the pool and the fitness classes: Zumba, yoga and kickboxing etc.

It's busy during 5-8PM, but people are friendly unless you're the problem. It's clean and well kept whenever I go (8-11pm). Would've been better if it closed later during weekends. If you're here to lift, then it's a better experience than 24hr fitness (I've been to them all). I signed up through my medical insurance so I didn't have the "sales experience". Just sign up online if you don't want to interact with the sales people.

Honestly the customer service here SUCKS! Especially from the guy that’s always on the first row desks on the right when you check in. I asked him for help to log into my mobile app because I lost my check in card and I’ve been having issues trying to log in for months and until now I’ve asked for help which I should have not done because either way he was NOT helpful. He rolled his eyes and seemed annoyed because I asked for help.

Hot and crowded, but otherwise a solid gym. They have AC, but it always starts a little warm. The back of the gym also has barely any cell signal.

Christopher at the front desk horrible customer service. Does nothing but want to plus sell you add ons to your gym membership. No help at all. Canceled after my first day.

Very dirty in changing room and men jacuzzi, you can easily find someone doesn’t take shower and jump into jacuzzi or swimming pool,

Love this place. Has everything youd need except a donkey calf raise machine. Extra shout out to Lou, super accommodating and helpful!

One of the manager is very rude.i had 14 days my last day he didn’t let me get in very rude person .over all not welcoming manager needs to get fired

Did not like this location at all my least favorite in San Jose. Poor parking poor staff poor equipment.

(Translated by Google) Powerful body is the backing of the service (Original) 强大身躯是服务后盾

Would honestly give a 0 but no such option.

This place has 5 star potential but is poorly managed. Weights are not organized, showers are not very clean, sauna is not working (sign has been up for 1+ week that it would be fixed–I'm not seeing it). Could not find the 20 lb dumbbell the other day. You never know which room they will be in! Hoping management improves soon.

Place is clean and equipment is typically in good shape...staff on the other hand is hit or miss. Customer service is definitely not a priority and if an issue is had they are not that fast to resolve the problem.

Jacuzzi is not clean, sauna bench is wobbling. Light is on and off

I give this City sports 5 stars because it is not true . about what others say about this gym.i was very Amazing lady's have there on sauna and hot tub very impressing.staff is nice it was a lie staff is very nice.

Love this gym..very clean and always have open equipment.

i asked to cancel my personal training and they always passing me from one manager to another and nothing is being done !!! ive been charged $500 Extra for personal training that i didnt do!

The best gym in the area professional staff great prices

Good

Hands down best gym in San Jose. Ive been reluctant to post this because I dont want to blow it up or get it more busy but hot dang. Blows other gyms outa the wager. Clean, open, bug, hot tubs, sauna, pool, racquetball, yoga, every machine available, and the whole gym doesnt stink.

best Quality!

Good atmosphere but every single barbell is bent and no one seems to care. Inexpensive and convinent but once again. If the weights are bent or broken what's the point?

Lots of equipment, serious health fanatics that don't mind training. Dry sauna room is wonderful to reward myself for a GREAT workout!!

Well run and clean for the most part - the showers sometimes aren't maintained well though

Many of the employees at the front desk don't greet you at all. I've been going here for a year. I often saw that some of their employees didn’t even raise their heads from the phone to look at you. I told them and managers about this several times. But this does not help, they are also not friendly as always. One curly-haired employee with a beard and mustache just looks at you and keeps silent, even when you say Hello to him. Why don't they fire this kid. He is absolutely not suitable for working with clients. The manager, nice and friendly lady, said that she would fix that, but no, everything was the same. You come to the gym in a good mood, but after being ignored as a client, every time you enter the gym feeling disrespected by these guys. Although you pay money for be there! For what? To see how these kids at the first table were playing on the phone and treating you with such disrespect? So I canceled my membership in this chain. Managers teach these kids, your employees, to say the following phrases: “Hello”, “Hi”, “Welcome”, “Have a Great Training”, “Have a Good Evening”. That’s all! Why do they get money for? If they say even one of these things, that’s enough. You just need to be friendly and respectful with the client! Some employees are good though.

The gym is great with good equipment and all but there’s a huge queue to use smith machine or any bench at the very least. This long wait demotivates you. Also the staff giving some personal training will never let you use that area though there’s no one using the personal training area, it was just empty for an hour. Very rude staff.

Save your money. Extremely unprofessional staff. I had a personal training session booked twice. The first time the personal trainer didn’t even show up and the second time they made me wait a half hour to a SCHEDULED appointment. Would not recommend a waste of my time and gas twice

Unsatisfactory. They closed their sauna more than 30 mins before the gym’s closing time. The sauna and showers are not clean. They have 1 or 2 yoga mats for the whole gym. I would recommend the Sunnyvale location over this location.

Parking sucks but its a great gym

Nice staff. Helpful trainers.

The gym is good, has all the workout machines. Gets crowded in evenings as expected. Zumba classes are great, there is one each day which is the best part! Love the zumba trainers especially sheila and yuki ❤️

Plenty of equipment, sadly staff unengaged and the gym, especially bathrooms tend to be dirty... plus side is basketball and racquetball.

I like here

The every body gym. Lots of equipment. You will see cleaners cleaning which is unusual at any gym.

City Sports is a great place to work out! I especially recommend the personal training program--my trainer is James F. and he's extremely encouraging, supportive, and inspiring. He really knows his stuff! He pushes me to give each workout my all and I've already seen improvements in my energy levels. Cannot recommend him enough!

Unprofessional staff texting me daily without permission to contact me via text. Signed up for the 5 day free pass and wasn’t able to enjoy or utilize all the days due to feeling uncomfortable and harassed to sign up. Very pushy and too many phone calls, after I blocked the number they used personal cell phones to contact me via text. Signed with another gym instead, even paying more just to feel comfortable.

Bathrooms are always dirty , always a barbell is missing from bench press. I counted 1 day and there are only 4 barbells for 6 bench press. For the last 2 days all men bathroom urnial are out of service. Gym equipment and attachments need big improvement

Nice gym, gets a bit crowded at peak hours with too much socializing...

This is the gym you want to be at. Not too crowded.

Bathrooms are not clean papers in the floor! Bad smell in the spinning classroom!

This gym is much cleaner than others.

Equipments are well maintained, and the number is in general quite enough for all.

Just your average every day gym. It was an old LA Fitness rebranded with a new name but nothing else changed.

I love it

The suana has been down for 2 weeks! Please fix it.

The spa is closed

Great clean gym

There is no water pressure on the showers.

I had a great experience right from the get go! Jack whom I met the first day welcomed me with a cheer & was super excited to go over my goals & spent 1hr explaining the nuances and gaps in my understanding of my fitness goals, he also gave a me a free PT session :) ... I signed up for PT Mr. Big Phil .. A serious task master & always approachable, have already started seeing the difference. A great team !!

Poorly run, the manager is lazy and social media addicted than actually running this place, for example, in men locker room the floor, inside the lockers are very dirty; the jacuzzi I wouldn't dare to get in for a second; men showers aren't much better either