Rude. Got to the store at 5:52. It’s nice to be greeted with someone opening the door yelling we close in 7 minutes. Don’t worry. We won’t be back. Seems like the people would be nicer with JC Penney stores closing all over the country.

Got my haircut at JC Penney by master cutter Monica Garcia. I appreciated her expertise in helping me to get the cut that best suited me. Will get my haircut with Monica @ JC Penney again. Thanks Monica!!

Sent a ring to be sized back in June and they said it would be ready July 4th weekend. I call to pick it up and they don’t even know where the ring is?? Not even the status of it or anything, basically they lost my ring.

It's looking great after being remodeled.

Some cute stuff, but it never fails that I spend an hour or more trying things on only to find out the sale price on racks was false or doesn't apply correctly at register. Check your receipts! Always seems like a waste of my time going here. Also, the dressing rooms were dirty.

Lots of good quality items.but you have to pay for it $$ The quality.

Went here to take new family photos, & had a great experience with the associate who took them for us. This was our second experience, & not disappointed! Can't wait for future photos with them!

Was very pleased with the Clearance Sales, they had what I was hoping for.

Joann in salon is amazing! Sweet lady at jewelry was so awesome! ❤️

My wife's & my favorite JC Penney store...great staff, great prices & wonderful location!

Always a comfortable, clean, and friendly shopping here.never too expensive and my teen loves your selection of styles. Thanks👍🏼

Store very empty. Couldn't find what I was looking for.

Great place budget friendly

Very clean, good place to shop

this is my store.everyone is super friendly...store always kept nice and clean..great discounts on almost anything...great during the Holidays

Summer 2018, I purchased three pairs of the women's mix-it flip flops (different colors). The flip flops had great cushion and matched most summer outfits. Summer 2019, I bought another three pairs of the same shoes and the soles were much thinner in the front ball / toe section. Very uncomfortable- wore out fast. Will be watching for brand quality before I buy my favorites again.

Awesome service and awesome employees

(Translated by Google) Good but needs more Special Prices! (Original) Bien pero necesita Precios mas Especiales !

Store very clean

Great place to shop. Get your credit card away from your wife

Nice clean store with great sales when they have them! Definitely going back...

JCPenney's isn't what it use to be...the selection is lacking and over priced. Even the clearance prices aren't worth it. The store is very bare but otherwise organized.

Weak sauce

Empty, not much left...

Very nice store!

JCPenney is one of those places, you get anything from clothing to home goods and beauty products. Always a good option for Christmas tradition.

Shopping was great!

Store was clean and employees were friendly

Very clean and bright. Many brands for women and a few for men. Household section is quaint. There is large clearance section for clothing. A professional photography studio and a salon is located towards the back of the store, as well as the restrooms. Sephora's Boutique is also inside the store.

(Translated by Google) Very good excellent care (Original) Muy bien excelente atención

Photo studio is spectacular. Shopping was a blast, great selection and prices.

The bargain section has quality clothes for less that Walmart

Love ya, JC! Staff is really nice too.

I went for gift for mom and signed up for jcpenney card and purchased item for myself

Unhappy I couldn't get my 20% off because I have bought Disney products

Clean and friendly

(Translated by Google) Salaon open (Original) Salaon open

I'm never disappointed when I go to this store

Angel and front desk clerk are sweet. Will shop there again.

I was very glad to be back shopping at Penneys. The cashier was very good at her job and very sweet!

Great customer service personnel. Along with the management they were so helpful. (:

Very Nice Friendly Employees! I'm Hearing Impaired. And I get Treated Very Nice

I call no answer 3 rows of playtex bras NO underswire sold bathroom light too long of a delay coming on wheelchair stall no hook for purse big hole in bathroom wall

Kayla was a great help in the makeup department! I'll definitely be back to purchase other items.

Not a very wide selection on Nike

The girls that worked today were very helpful . And patient and were very tidy due to the Covid-19

Every time I go in the staff is so helpful and friendly , they always meet me with a smile. I highly recommend this store.

Always a pleasure. Kind and knowledgeable staff.

The service I received was 2nd to none. I went in on Christmas Eve, knowing what I wanted. The store was packed, barely room to walk, and I was still greeted at the door immediately by a staff member. I told her the pieces I was Looking -5 pieces. She showed them ALL to me on the floor display to make sure it was what I wanted. She then turned it over to the behind the counter staff. The young lady who was helping me, tried on every piece I requested to make sure it was what I wanted. I couldn’t have been any happier!!! Shout out to JAMES AVERY San Marcos outlet mall!!!

Fast service, excellent distancing and sanitizing practices between customers, thank you for reopening!

Love this place. Great staff, amazing inventory, great with the service dog, clean and did I mention that I love this store? I do. Also the Roses out front smell wonderful.

I went in to purchase a chain for my husband as a surprise gift. He was with me and as "shopped" out popped Amy and she was amazing! She played right along and helped me to surprise my husband for our 20th wedding anniversary. Thanks, y'all! We'll be back soon.

I purchased a necklace for my gf on line, the chain was too short. I stopped in to see what it would cost to have a longer chain put on it. The lady at the counter took it in back and after about 5 minutes brought it back and it fit perfectly. When I got the bill I was floored at the price. $3.51!!!! Yup only Three dollars and fifty one cents!! That's how a customer should be treated.

Thank you! Love my purchase

This is a great place. I love this place brought my girls here to get there first bracelet.

Called ahead to see if they put photos into lockets. Was initially told yes over the phone. A 30min drive later Im greeted by the same young lady that took my call. Now theres unmentioned stipulations...locket has to be bought from them and you have to have your pictures already shrunk, printed, and cut to fit. Decided to consider purchasing one from them...what do you know...they dont even have actual lockets. Worse experience at a jeweler ever. Wont return or recommend for anything in the future unless it practically given way. EVERYTHING is over priced for silver.

Good experience

Hannah & Chelsea were both amazing!! Helpful, friendly, kind, patient. Honestly the store was buzzing and ran like a well oiled machine with everyone wearing masks & social distancing. Thank you for making our Christmas experience safe and easy.

Staff was very nice, friendly and helpful. Got my neckless fixed that I've had for many years. And even when it was realized that it wasn't fixed for what I brought it in for, they took care of it right away! Weill home to be back again soon.

Great service by Linda. Personable and professional, she helped us pick out the perfect gift while travelling and having a death in the family. Truly an asset for any business to have when you have people like this working for you.

Cute jewelry store. Any Texan woman can identify James Avery when she sees it.

This is one of my favorite jewelry stores. Beautiful jewelry and high quality.

Love this store

Everyone was very helpful

Always a lovely experience

Helpful staff and of course, gorgeous jewelry.

I will not go back to that store. My husband and I walked in and I looked around because I was looking for a charm for my sister for her birthday. No one came around to help. I guess because we are Hispanics. As soon as a white couple walked in a sales person hurried past us and asked what she could helped them with. My husband thought she was coming to help us and once he notice she wasnt he told her "I guess we didnt need help. Finally after being there 20 minutes someone came to help. We had just left pandora got better service there bought two charms for 60.00 when I paid 60.00 for one at james avery. I was actually looking for a charm bracelet for myself so I will be going to pandora to get mine.

Excellent service and selection

Always perfect and courteous service!

Found everything I needed.

I absolutely Love and collect James Avery

As soon as i walked through the door the whole staff team welcomed me and assisted me right away for the necklace i was looking for. The staff is very friendly and i watched each employee go over the top to help every customer. The Manager was very friendly and really cares about the customers. I have a great experience everytime i visit this location and always return becauee of the great staff team they have.

Super friendly staff

Love it!

Friendly service

Always love this place

Has great rings for the women if you know what I mean!!

Not the wide selection I was expecting... But nice pieces.

Fast service

We love this place. Great staff always a good experience to shop.

Friendly staff. Item I was looking for available

Love the service this staff provided.. They work with your needs .. Very friendly staff

Great Sales Staff

Great service

The quality of James Avery jewelry is hard to beat. I have pieces that have lasted decades. Designs are hit or miss for me but when I find something I like I have no problem spending the money.

Able to return damaged apparel with no problems. Only one restroom open. Looks to be limited staff, but most pleasant and helpful.

They have jacked up prices now it's just crazy. They were price friendly for such a long time but not now at all!!

Selection was bad and they didn't really have s big and tall selection

This place hasn't changed in 25 years is still have the same feel as it did when I was young like a Sears or something like that has that outlet mall indoor mall feel

Great early bird specials, Great special prices for the entire family

Nice clean store with few people inside. Friendly and helpful staff.

Check out line became very busy and more cashiers came to help. Much appreciated.

It's a nice Jcp store. Very clean and very helpful and friendly employees. This was my first visit to this location and while I was having trouble an employee stopped by and offered to help. Very grateful for her help. Good selection and great prices.

It's a wonder they are still in business. Crummy selections. Lackadaisical staff.

Every time I go to this store I have a bad experience. The first time I visited this store, there was a man looking for clothing for a job interview. He mentioned he has an Uber waiting outside to take him to the interview. Every employee that he asked for help either said "they don't know" or were just plain rude to him, so I helped him find a couple of items. The second visit to this store I was looking at jewelry for my birthday. Initially a man greeted me at the door, he was very welcoming. While looking at the jewelry I asked to try something on and the associate say "Well ok.. Please don't run off with it" I was super offended but I didn't mention. Then the manager over the jewelry area come out and the associate asks her a question, her attitude was actually nastier than the associates. I will never go to this store again. This generation needs an etiquette class on how to treat customers. It's so hard to experience good customer service now days.

I went here at the beginning of October to get a few things for my trip to Alaska, the air conditioning wasn’t working :( I feel so bad for the workers! I just now went again…it’s December and it was still out…or went out again. Shame on the management for having the employees work in that heat! That needs to be fixed!

Went to JC Penney to return something and the staff was cheerful and efficient and the process seamless. I greatly appreciated the rapid refund.

I looked all over this store saw nothing that appealed to me kind of sad ..was looking for cute affordable Christmas sweater or blouse

Went in 3 seperate times to pick up a online order. They kept saying they didn't have the boots after driving 1 hour round trip x3. I just got my money back and purchased elsewhere. Even so, the process was no hassle and the employees really tried to help.

Used to love coming here. But lately the men's section including dress clothing options are very sparse. It's becoming less and less worth shopping here when there's not many options vs shopping online or Kohls.

JC Penny used to have a lot more selection and choices for men's clothing.

This stand alone store was a delight. It is well organized and Fully staffed. There were plenty of sales and clearance racks as well as a fully stocked store of merch. The check out counter was. A little hard to find, it's at the front of the store. The line got long and cashier's responded quickly and came to help alleviate the line. it is a large store with plenty of room to roam and not feel crowded. Everyone was willing to help with location of items or departments. The jewelry department was awesome and well managed.

Found alot of great items, and store wasn't that busy, but way to warm trying on clothing. Needs to be more comfortable for the customer, not the corporate office! But all in all great experience, just don't try on more than 1 item at a time.

Love this place. Ordering online is Easy. Pick up is easier.