Cool place :)

Cool

It's a nice place to go

Top!

Best place

Top location

This summer me and my girlfriend went to Milano on vacation. We planned our trip and booked a room al silk motel to finish off the vacation with a nice evening in one of their dungeons. Unfortunately 2 days into our trip my girlfriend got unwell and instead of going to the silk motel we decided to stay in our first hotel because we would be unable to travel with her state. So we called to ask about cancelling our booking. On the phone the guy we spoke to told us we could cancel by email so straight afterwards we mailed only to get a reply way beyond the date of the reservation saying we cannot get a refund because "as indicated in the object, we did not have the pleasure of receiving it in our structure". We have not gotten any instructions on the structure or the way we should cancel. When looking on their website we also could not find anything. So I mailed to ask what structure they were referring to and what we did wrong. Now almost 15 days have passed without a reply. So in conclusion it's probably a good place if you book and go there but if we discuss customer friendly ness and respectable reply times they clearly lack in that department.

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