The villa was great. Both of the rooms in the high floor was big, comfortable, good AC!The ground floor AC is NOT working. I DON'T recommend the laundry service they offers. Most of our clothes got shrinked and now we can't use them anymore!! Ruined. I told the front desk. They said the manager will arrive to talk and help me. He NEVER showed up. I left a phone - no one phoned me. I don't know why the manager was so disrespectful. Don't do your laundry there.

Please be wary of booking this hotel! They are extremely aggressive in their tone and refuse to accommodate guests. I had an emergency and wasn’t able to check into my room. I tried to contact them multiple times to cancel my booking before the check-in time, and they ignored my calls. I also tried to email and message them after the check in time to even receive a partial refund. They intentionally waited until after my reservation was completed to let me know that they would not be able to help me as the reservation had passed, and were extremely unkind in their response. Do not book this hotel. They care more about making a quick buck than being empathetic and human to a customer’s concern. They will not help you if you have an emergency, and will be happy to take your money even if they did not render any service.

Lovely establishment, I enjoyed my entire stay there and was more than pleased with the staff’s efforts to make my family and I as comfortable as possible. They also have great internet service in case you’re trying to get any work done remotely

Bring ear plugs...Will never book here again. If you like to go to bed before 2AM then this may not be the place for you. It is located right next to a Fire Station and a night bar that plays bands on Fri, Sat Sun (sometimes as early as Wed) starting from 11PM-2AM. The music is so loud that even with ear plugs it's difficult to fall asleep. Alarms from nearby stores going off at all hours of the night. Had we known it was going to be this noisy, would have never booked. Hardly felt like a vacation. Only reason I'm giving it 2 stars is because the onsite staff was great. We had a few problems throughout our stay which they resolved fairly quickly.

No internet even though they advertise that they do. When we asked for compensation for their lack of internet we were rejected. Bathroom not in the room and that was not mentioned in the posting. Very noisy. Not close to any thing, we needed to rent a car.

Absolutely loved our stay. Wish we would have stayed there for the entire trip. I would suggest bringing a blanket as the beds only offer a very thin one and a sheet. Also, there is no mirror downstairs, even in the bathroom, so be prepared for that as well. Otherwise, we had a lovely stay!

Breakfast was just a sweet bun. But a very friendly receptionist and we got good spacious rooms.

Very nice, clean, beautiful little place with big spacious apartments! Pool in compound too! Staff very friendly and attentive answering all our questions and requests with breakfast (included). Parking available in front of building. Kitchen has everything to cook yourself. Showerhead upstairs in room 3 is not spectacular but showers fine. Showergel/shampoo is lovely, plenty towels available, also pooltowels. Great place!

Terrible customer service. I called them asking for a taxi and they said they would put me in touch with reception. They never picked up the phone and never got me in touch with anybody. Disrespectful.

This place is really clean. Large four bedrooms are perfect for two families. Very

I am one of the first visitors to Cozumel after they reopened. This hotel accepted my reservation and then denied me once I arrived. DO NOT SUPPORT THIS ESTABLISHMENT, THEY ARE CROOKED AND WILL SCREW YOU OVER!

Great room and pool, the room was big with a huge bed, very nice people. Pay attention that they don’t clean the room and don’t change towels, if you can ask for second floor room.

Great service, great location (especially for ironman)

Lovely little hotel with caring team members. The rooms are so so but the staff make up for it !

I really wanted to love this place and I think with a few simple improvements it would have been better. We came with our adult children and their spouses. Villa 8 gave us each a room to ourselves. We arrived late, but turned out one bedroom had a broken A/C unit and it was very hot for that couple the first night. Told management and they tried to get someone in but it was a Sunday so it had to wait. They graciously accommodated my son and wife and put them for one night in another villa. AC was fixed the next day. Beds in general were not comfortable. Ours had a plastic cover on it that made us hot and a lot of noise when shifting. There was no fitted sheets and what they used barely tucked under mattress so it was always coming undone while sleeping and getting twisted. Bathroom was small but did it’s job. We didn’t have enough towels for all so we had to use 1 of the 2 beach towels they offered (if we wanted another beach towel they would charge us a tiny fee per towel but thankfully we brought our own) shower curtain dragged on the floor and the curtain rod fell a couple times but we fixed it. Kitchen was sparse with supplies but did what we needed it to do. A microwave would have been nice. Tried to make toast in oven one day but oven was so dirty it filled downstairs with smoke fast. It was likely my mistake but I was under the assumption drinking water would be provided since photos online when I booked last year showed a 5g drinking filter system. We didn’t ask management about it and ended up just buying all of our water for the week. If the tap water was drinkable we were not told. We spent everyday out exploring and would have be nice to come back and relax in the living room with the family but the furniture is the most uncomfortable we’ve all sat in so we remained standing or sititng at kitchen table. In general the unit was tidy the floors made our feet black though if we walked barefoot at all. They need mopping every once in a while. Last, Villa 8 was near the front entrance, and our room (king bedroom) could hear everything, from road noise which was a lot, other visitors coming and going and the extremely loud music played by the bar down the road a few nights. If we had a unit toward the back it may have been better. In general I thought this place was simple, efficient and affordable but simple changes would make it much better. I doubt I’d stay here again, at least in Villa 8.

Nice, clean, and comfortable condo with a very helpful staff.