1/5 Victor 1 year ago on Google
Unfortunately
an
unprofessional
and
shameful
experience!
For
our
last
day
in
Mexico
we
booked
a
scuba
diving
tour
(Package
DSD:
Discover
Scuba
Diving
-
145$
p.P.)
with
this
company
after
visiting
their
office
where
they
seemed
to
be
very
friendly
(already
here
we
told
them
that
we
dont
have
diving
licenses).
For
this
we
filled
out
their
formular,
where
we
clearly
stated
that
we
were
beginners
without
a
diving
license.
In
the
evening
they
wrote,
that
they
have
some
problem:
that
somebody
booked
shortly
after
we
left
the
office
a
private
tour
and
that
they
dont
have
any
staff
left
for
us
and
if
it
is
possible,
that
we
rescedule.
I
said
no,
because
it's
our
last
day
and
we
dont
have
any
other
option.
Shortly
later
they
replied
and
said
that
they
found
a
solution
for
us
and
we
dont
need
to
worry.
Then
they
sent
us
the
name
of
their
boat
and
that
we
should
be
at
9
o'clock
at
the
marina
for
our
diving
trip
tomorrow.
We
were
there
at
8:45
and
meet
one
guy
of
this
company,
who
said
we
should
wait
a
little
bit
longer.
At
around
9:30
we
saw
a
family
of
4
people
immediately
entering
their
boat
after
they
arrived
at
the
marina
and
shortly
after
the
boat
left
for
their
private
DSD-trip!
That
guy
said
we
should
wait
a
little
bit
longer
because
another
diving
teacher
will
come
to
pick
us
up.
At
9:50
that
guy
came
and
took
us
to
a
shared
boat
with
around
20
other
people
(all
with
diving
license
and
experience)
which
was
about
to
leave!
He
also
bring
our
diving
equipment,
which
to
me
looked
not
even
complete!
2
other
people
(professional
divers)
booked
with
this
company
a
tour
for
that
boat
(which
is
btw
cheaper
than
the
DSD-package),
but
they
already
were
on
the
boat
with
their
scuba
diving
gear
already
assembled,
etc.
Then
he
asked
us
about
our
diving
license
and
our
last
dives,
even
they
knew
everything
from
our
submitted
formular.
He
acted
surprised:
"oh,
you
dont
have
a
diving
license?
Thats
a
big
problem,
you
couldnt
come
on
this
boat."
He
said
to
the
boat
driver
to
stop
departing
and
we
got
off
the
boat,
after
he
said
that
we
can
come
back
in
the
afternoon
and
he'll
give
us
a
"private
tour".
For
this
story
it
was
necessary
that
everything
happened
on
the
last
minute!
With
the
other
guy
from
before
we
drove
back
to
the
office,
where
we
wanted
to
get
a
refund.
There
also
everbody
acted
surprised,
even
whole
the
story
was
a
big
orchestrated
theater
play!!!
"Nobody
knew
anything",
even
they
knew
exactly
what
they
did
and
that
we
didnt
have
a
license.
Only
because
they
were
so
greedy,
they
let
us
wait
for
so
long
and
arrange
this
story
in
hope
that
we
will
just
come
back
in
the
afternoon.
Really
really
disrepectful!!!
Then
we
wanted
to
get
a
refund
and
needed
to
wait
over
1
hour,
until
we
get
some
paypal
"confirmation"
screenshot
in
spanish,
that
we
will
get
a
refund.
Until
this
refund
really
happened,
15
days
passed!!!
Several
times
I
asked
about
the
status
of
the
refund.
Only
after
I
told
my
Mexican
friend
who
is
a
lawyer
to
fix
the
problem
for
me,
did
they
send
the
money
to
my
Paypal.
They
really
cost
us
so
much
time
and
nerves
on
our
last
day
in
this
beautiful
country...
If
we
only
went
to
Aldora
Divers,
it
would
have
been
a
little
bit
more
expensive,
but
for
sure
very
excellent
and
professional,
unlike
GoDivers
Cozumel.
Couldn't
recommend
this
company
with
such
a
disrespectful
and
greedy
behaviour
to
anybody.
Because
from
the
beginning
they
could
have
said,
that
they
dont
have
capacity
and
we
could
go
somewhere
else,
instead
of
playing
with
us.
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