1/5 Katerina M. 10 months ago on Google
0
stars,
not
1
I
always
read
reviews
like
this
and
wonder
if
people
are
exaggerating,
but
for
the
first
time
I
have
experienced
first
hand
the
most
unbelievably
rude
behaviour
by
staff
in
a
Cafe.
If
you
want
to
be
cursed
in
Italian
(because
the
staff
assume
you
don't
understand
Italian)
then
this
is
the
place
for
you!
A
shame
that
staff
ruin
the
reputation
of
the
business,
before
any
opportunity
for
service.
I
walked
in
with
two
fluent
Italian
speakers
(one
due
to
heritage
and
the
other
with
university
level
education
in
the
language)
and
we
were
treated
as
if
we
were
...
I
can't
even
think
of
a
word
to
describe
it!
A
tall
female
staff
member
making
coffee
was
cursing
us
as
we
walked
in
under
her
breath,
ignored
us,
and
continued
to
curse
us
as
my
friends
enquired
about
a
table
for
breakfast
with
another
male
staff
member
(who
had
helped
us
check
in,
as
we
are
staying
at
the
hotel
associated
with
this
cafe).
My
two
friends
were
speaking
to
the
staff
in
Italian
-
out
of
respect
for
the
country
we
are
visiting.
It
is
unbelieveable
how
we
were
treated
in
a
short
interaction,
simply
asking
for
service
in
a
Cafe.
I
would
suggest
the
owners
and
staff
look
into
their
behaviour
regarding
customer
service
in
a
service
industry.
There
is
absolutely
no
need
for
anyone
to
treat
anyone
with
this
attitude.