visited the palm, located inside the intercontinental. started with the crab cake, which was delicious. tried the wagyu burger; pretty sizable at that. good burger, cooked well but still juicy enough for me. fries seemed perhaps slightly overcooked. finished with the key lime pie; probably something that two people should split. surprised to find some kind of "cover charge" on my bill; i have not seen this at any of my other restaurant visits, polanco or otherwise.

I’ve been going to most culinaria mexicana Mexico’s 120 list, and I have left “chain restaurants” to be the last to visit. Service was ok, although used ashtray spend too much time on my table. The restaurant is pricey but food is in no way outstanding. I have octopus tostada which was very dipped into a bechamel sauce that killed the flavor of the octopus. Then I had the “mar y Tierra” plate. The New York stake was small and had more than usual fat portion. The place is only to show off that you have money, it’s exclusive and elite. Very pricey it left feeling it was not worth for the money

Good, but not kid friendly. We really like the food here, it’s reliable and excellent American steakhouse food. The service is quite good as well. I’m taking a star off because they won’t let you sit on the lovely outdoor terrace if you have kids. It’s pretty ridiculous in my mind that this place would rather cater to a few smokers than to families…especially since we said we didn’t care and just wanted to sit out there, having specifically reserved an outdoor table. The restaurant did some good things to make up for our frustration, and our kids love the food so maybe we’ll go back…but I’d honestly suggest just picking one of the many other lovely restaurants around the area that have nice outdoor seating and welcome families with open arms instead of dumb rules.

Came here for Thanksgiving dinner and we where very impressed. Service was top notch. Very friendly and catered to our every need. The food was delicious, from the bread at the start all the way to the the fantastic pumpkin pie at the end. Every dish tasted great, hats off to the chef. While a bit Pruett for a turkey dinner, well worth it in my opinion.

This hamburger, is everything! It's amazing! Highly recommended

Definitely lived up to the high ratings! Crab cakes, lump crab, pork belly tacos as our starters were phenomenal. Prime rib and ribeye were cooked to perfection! Excellent service and very attentive wait staff

10 stars if I colud. Excellent service!!! Great steak!! Be careful with the burger it’s huge, enough for 3 people. Alejandro, Victor, Mario!! Fabulous, fabulous, fabulous all you have to do is ask and it’s done!!

A high-quality steakhouse that delivers. Weather You are familiar with capital Grille or any other national steakhouse brand that you can find in the United States this version of the palm is excellent.

Let me give my feedback the bread service came with packets of butter considering the venue and the type of restaurant really cheapened the experience. It does not match with the level of restaurant the crab cake was good the steak was cooked well the Bernaise sauce I ordered was the saddest excuse for Bernaise I have ever seen it was thick like mayonnaise and on the verge of splitting and showing signs of seperation. The mac and cheese I ordered was the best dish on the menu. My wife is vegetarian and they offered to make her a pasta alla olio which is a nice dish of oil, garlic and chili flakes sometimes with parmesan this was literally pasta and oil. This was a huge disappointment I'm sure they could have made something better.

The burger is a must here. It's quite big, if you don't eat too much you can share a small iceberg salad and a burger.

Visited twice, once on Christmas Eve to treat myself. That visit I ordered the prime rib, rare. Mere moments after I ordered, the server quickly returned to inform me that the chef did not have enough prime rib that was rare to offer, but could perhaps offer medium rare. Would that be okay?? How about THAT for care of service, food, and customer satisfaction??!! Most places would not have given any thought of the difference and just served it. Many others don’t even know or care. It was exactly as described and delicious. In the meantime I had the signature Palm salad with hearts of palm. I bit heavy on the dressing, but very flavorful with great texture. I opted for the classic mashed potatoes and they of course paired well with the beef. The sommelier helped me choose a nice red to accompany. I finished with the crème brûlée for a fully stuffed and appreciative dining experience. My earlier experience led me to return for what many have claimed as the best burger in Mexico City. I’ve been trying hamburgers around town and thought I should give The Palm Waygu burger a try. First of all, it is huge!! Much larger than expected even from the photos. It is also quite rich due to the Waygu, so this is EASILY a two person burger! It was cooked to my order, medium rare and delivered maybe a bit past that. Still juicy and not dry. The bun was very fresh and just lightly grilled to provide a good base for the burger. I cut my burger in half and tried it without garnish first to enjoy the Waygu. The other side I dressed with the supplied lettuce, tomato, and dill pickles. The table was supplied with normal commercial ketchup, mayonnaise, and mustard. The burger really needed nothing, but a house made flavorful sauce or aioli would’ve been a nice addition. The sommelier came to my rescue, again, with a coupe of nice reds to go with the rich beef. The burger comes with a side of fries and these were just a bit undercooked, which was surprising for as well timed as my other dishes. I tried, but could not finish my burger, it was just too much. I ordered a scoop of chocolate house made ice cream to finish. I would be interested in trying or even comparing (with friends!) the regular Palm hamburger with the Palm Waygu burger, sometime. Service on both visits was exceptional from the moment I walked in. Let me add that I was somewhat underdressed on both occasions, as I’m traveling, but was treated with utmost care. It may look stuffy from the outside but my experiences were both very warm and professional. Two servers even recognized me from my previous visit and greeted me. The Palm is expensive in any location, but I feel that the food and service met the price charged on both occasions, especially the service.

Food is pretty good. Hamburgers are the most famous dish (I believe there is a day where the have a buy one get one free promo), but are incredibly big, so there comes a moment where you end up not enjoying them as much as you should.

Really big platter and amazing food.worth it

Service was the best. It was a little noisy but manageable. Wedge salad was phenomenal. Wagyu burger was very tasty. Will visit again.

Very good experience. Fantastic food and service. I highly recommend.

Best burger in Mexico. Great ambiance, good service and prices aren't so bad in light of the food quality and location

I was pretty disappointed when I came here. The lobster bisque didn't have the flavor and the meat was merely ok but I had to pay premium prices

Excels in ingredient selection and food quality in general. Service is also very good. A 5 star venue that possesses a very distinctive classic Mexican restaurant with a luxury touch added. I recommend the classic prime burger. I would suggest better quality in the dark chocolate cake. Nonetheless, a five star experience.

Nice place, comfty and private. Burguer isn't that great, but still we had some great lobster and attention.

It was yummy, just enjoyed it!