1/5 Rodrigo 7 months ago on Google
Tourist
trap
-
Terrible
Experience
at
Meson
Portaletas
I
recently
had
lunch
at
Restaurant
Portaletas
and
had
an
extremely
disappointing
experience
that
I
feel
compelled
to
share.
My
friends
and
I
ordered
the
black
rice
paella,
hoping
to
enjoy
a
delicious
meal,
but
what
we
received
was
far
from
satisfactory.
First
and
foremost,
the
black
rice
paella
was
undercooked,
dry,
served
in
a
silver
square
tray
which
was
placed
in
the
oven
and
lacked
flavour,
nothing
as
you’d
expect
from
a
paella.
It
was
a
complete
letdown
in
terms
of
taste
and
texture.
We
paid
-
54€
for
this
absolute
rubbish!
What
made
matters
worse
was
the
service
we
received.
Our
waiter,
whose
name
we
were
denied,
acting
as
responsible
for
the
restaurant,
was
incredibly
rude
and
unhelpful
when
we
expressed
our
dissatisfaction
with
the
meal.
Despite
our
polite
request
for
a
refund
or
a
replacement
dish,
he
adamantly
refused
and
even
questioned
our
taste
preferences.
We
asked
for
a
replacement
that
would
cover
the
value
we
paid
and
he
refused
to
serve
us
anything
else,
bringing
back
the
rice
already
cold
from
the
kitchen.
We
were
totally
robed
as
we
left
without
our
food
and
without
a
refund.
Such
a
negative
encounter
with
a
restaurant's
staff
is
not
something
I
expected,
nor
is
it
something
I
am
willing
to
tolerate.
Customer
service
should
be
a
priority
for
any
establishment,
and
Meson
Portaletas
clearly
fell
short
in
this
regard.
I
hope
that
by
sharing
my
experience,
others
can
be
spared
from
a
similarly
disappointing
visit
St
Sebastian.
I
believe
it's
crucial
for
restaurants
to
maintain
high
standards
in
both
their
food
quality
and
customer
service,
and
my
recent
experience
sadly
highlights
the
failure
to
do
so
at
this
establishment.