Wow, this hotel was amazing! I mean, what more can you expect, clean rooms, super friendly staff, and affordable prices, this has to be one of my favorite hotels in San Sebastián! The breakfast was a bit pricey (€19 pp), if you don’t book ahead of time, for a continental breakfast, which is why I would recommend you to go to other cafes for breakfast! The amenities were great, including free complementary water on the first night, a grand piano in the lobby area, and free water and candy any time of the day at the front reception! Keep in mind that the minibar costs money. The staff were super friendly and helpful for any question that you may have, and even going above and beyond to find the perfect answer for you! The location isn’t the best because to get to the airport, you either have to take bus 16 to the city center and catch bus E21, or if you have a morning flight, walk 12 min to catch E23. Getting to the city center or Mount Igeldo requires bus line 16, which is directly in front of your hotel! However, this is still a very good hotel given the rooms, price, and service!

My wife and I stayed here for about a week and we were very surprised to read the negative comments. We found the breakfast (included in our rate) very good value, with lots of options and very high quality. One of the best breakfast buffets we've had. The room was nice and clean, and the pool, lobby, and bar area wonderfully decorated and great for getting some work done. The hotel is in a nice location, close to the beach (10 min walk) but quiet and relaxed. A gym was missing when we visited but we were told one was opening just next door the following month. Overall great experience!

This was a last minute decision due to unexpected developments with our travel arrangements. We have been visiting San Sebastian two or three times a year, staying at the best address in town, if not Spain. But this time, we decided to try something else in another part of town. We booked online on Barcelo's website and got an amazing deal (breakfast, underground parking and wifi included). The deluxe room was worth it, the common parts were spotlessly clean, staff was incredibly friendly everywhere we went and the breakfast buffet did not disappoint. Dinner in the restaurant was a simple but pleasant experience. The hotel was not very busy which obviously helped improved our own personal comfort and perception. We will certainly return and we highly recommend the place if you are looking for a comfortable, well managed property

Enjoyed our stay thoroughly! Spacious room with a balcony, very clean. Fantastic breakfast with omelette cook and lot of fresh fruit, pastries etc. Although the hotel is not situated in the central town, it is just a short beautiful walk away from the centre, and very close to the beach. Large lounge with bar. The large and well equipped gym is not included in room price, but is still worth a visit (8 euro). Easy to park in the parking garage under the hotel. The parking has charging for electric cars. The only thing that did not work was that the keys stopped working 4 times during our visit, and we needed to change/ upload them in reception every time. Otherwise I really recommend this hotel!

We stayed in a "Deluxe room" but there was nothing deluxe about it. Paint was missing in some places and in other places there was paint where it shouldn't be. In short there is need of some renovations. The breakfast was +22euros/person which is more than I have ever payed for a breakfast at a hotel before. We were disappointed that we had to pay 8 euros/person to use the gym, even to only use the treadmill for 30 minutes. We expected the gym to be free for guests as it has been to all my previous hotels in EU and US. The pool was nice to have in this heat wave, but we as well as other guest was surprised when the pool bar closed at 1830 even though there was plenty guest drinking or wanting to buy something to drink. This hotel has a lot of potential and with small efforts this can be a great hotel. I would recomend to increase pool area by lifting the floor level on the area in front of the pool. Get more area for the pool bar as well some promotions/pool party. Increase opening time for the pool and pool bar, or at least get a vending machine there. If possible get some rental bikes (dizi) outside the hotel. I want to end with something positive, the staff at the reception was very friendly and helpful to us.

booked two rooms for me and my family, for the coming October 27, 2 nights. I am a loyal client of the Barcelo hotels, and try to stay with them , when I travel around Spain. Therefore my loyalty is recognized with the highest tier of this hotel group, called Unique, with my twenty/plus, nights per calendar year. Regarding this reservation at Barcelo Costa Vasca, I sent an e-mail, directly to the hotel, to check, the benefits to enjoy, from my Unique tier. As I didn’t get any reply, from the hotel , two days later, I tried again, by adding to the initial email address, a second one , both addresses stated in their official website. A week later, and no any reply to my emails. It never happened before with other Barcelo group, hotels. Others replied promptly, and efficiently. I frequently contact hotels,to clarify some aspects related to my stays. Barcelo, always shows, an excellent customer care attitude , before, during and after, stays. The reason why I chose to be their loyal customer. There’s always an exception, and this Barcelo Costa Vasca seems to be “the dark side of the moon “. I will not give them the chance to redeem from this negligence. It’s a bad signal. It started bad, and I don’t want to risk my short, family holiday with a big disappointment. So I booked same city, an NH Collection, and will cancel this reservation. My trust on Barcelo group remained the same. Only not with this black sheep…. And for BCV, don’t come with an answer to my review, as, “we are deeply sorry of your regretful experience…bla bla bla” Copy/Paste text doesn’t change attitudes. Mario Costa PT 66493550

Very nice hotel in Donostia fulfilling Barceló standars. Nice, clean and spacious rooms facing south(sun all day long). The only contra its location, hotel is located in a very steep road and is not very convenient for old people.

Good hotel but spoilt by selfish guests who woke us up at 430am with an impromptu hiccup competition, laughter and general drunken stuff. God bless the man who threatened to call the police. Sometimes compassion training is helpful.

I had a great stay at this hotel. If I started from reception, they were so friendly and warm welcoming. Room was clean and my favorite is balcony. They provided all the essentials. Breakfast was awesome with lot of options. The ambience at lawns (in front of the hotel) was so impressive. Moreover, nice parking facility is available. Overall great experience.

Clean and nice hotel. Location is not so good if you want to go to the old town (around 40 min walk) - taxi is 10 eur.

Hotel located not so far from beach. 2km far from old town. Close to gym & fitness. Food is very good and varied. Helpful and professional service. Rooms in good condition (not the best, but enough to stay couple days). Very good conference rooms.

Awful experience. Traveling for 7 weeks and never were so unwelcome at a reception. Arrived early and kid fell asleep on the taxi to the hotel. Asked, if early check-in or day room is available (we would have paid for it). But receptionist was not willing to find a solution at all and instead were put in the least attractive room (103) of the whole hotel, at 4 pm (!). Garbage view, shower that does not close properly and floods the whole bathroom and fridge that does not work. Obviously not kids-friendly, this hotel, and not worth the price. Long distance to the old town and the beach too.

Disclaimer: I have not stayed at this hotel, I am reviewing their online customer service. I booked a non-refundable rate at Barcelo Costa Vasca but had to cancel due to a last-minute work emergency. Understandably, the hotel were not required or inclined to give me a refund - the fault was mine. However, their approach to handling my pleas for a credit note or a date change were insulting, and not what I would expect from a global hospitality group. Their phone agents are unfriendly and deeply impersonal. Their emails go un-replied for days and their responses are curt and robotic: "Computer says no". To me, hospitality means "to go above and beyond to exceed guest expectations". It seems that Barcelo are satisfied with simply providing a basic, impersonal service; no more, no less. p.s. do remember to pay extra for a refundable rate, because they won't be flexible on this.

It is a bit up the hill but if you do not mind a small hike the beach is in walking distance. The room was big and only one day the breakfast buffet was really crowded.

Motorcycle Tour Group - We chose this hotel because of the necessity for secure parking. Excellent in every aspect and that is difficult to achieve in a hotel of this size. We were particularly impressed by the breakfast buffet and would heartily recommend it to others.

A bit of a walk to the old town. The aircon wasn’t working which could have been problematic in hotter times. Staff were great

An ideal location to explore the surrounding area. And if you don't fancy going into town for an evening meal the bar menu is excellent.

I appreciate the service, the staff is nice, the hotel We received two salmon, pizza and a plate of fries... I'll put you the picture of my dishes. The salad is missing, no homemade sauces and only one fries. For €81 I find it very excessive. is beautiful. But I just made a room service request, namely, two salmon with fries and salad and a 4-cheese pizza. I didn't want to make it public but I tried to make a claim on the site and it doesn't work, an error message appears.

Very helpful staff speaking English. The room was cozy for business stays. I'd love to choose this hotel again in the future.

I hate to be harsh, but most but (not all) front desk staff were curt and unhelpful (one was borderline offensive). Amenities are quite lacking. Rooms are acceptable, but not more. In a nutshell, okay for an executive on the road but if you find yourself looking for last minute vacation accomodation this hotel will be somewhat of a dampener. Probably most aptly described as being an okay motel or a very uninspiring hotel.

Nice modern hotel a bit of a walk to sea front and old town. Shame pool is not open until mid June

Another Barcelo winner. Very comfortable. Good menu selections. Loved the balcony with a table and chairs. Front desk staff just amazing.

Superb service by the staff who were very helpful and friendly. Can't fault it. The breakfasts were great and had a wide choice of options. The rooms were spacious, clean and well presented with a balcony. The new gym downstairs looked superb but we didn't get to use it. It's situated about 25 min walk from the old town but Matia is a lively alternative only 10 mins away.

A bit expensive, but it was august and everything about this hotel was great, especially the check-in staff, who helped us to resolve an error we made on our reservation, when they were fully booked. Also helped us with parking of our rather large van! Great terrace and very nice rooms. Location is a little out from the town but it’s a pleasant 20 min walk or an €8 taxi ride

The rooms are great, the staff really helpful. The beds are AMAZING! Excellent quality and huge size. There is a small parking to the right and you are lucky to find a space, you can pay a ticket from the machine. The hotel has parking but far cheaper if you can get parking outside.

Lots of problems with this hotel. We have chosen to stay in this hotel with the family before corona hit. Upon arrival and check-in we have been confronted with daily high parking fees that needed to be payed extra, which is never a good start! Certainly when it’s not communicated during the booking process. We asked the receptionists if there were any alternatives as we came with two cars, but no effort was made to help us out, questionmark faces is all we got.. So we took matter into our own hands and asked some locals. Turns out, actually you can park at a very decent price in the street just in front of the hotel. Furthermore after we checked in our rooms (clean rooms and comfortable beds), we decided to explore the city. At the check-in we asked for some brochures/city maps but were shocked to hear that they didn’t have any.. A true shame for a hotel, located at the centre of the beautiful region of San Sébastian. The next day at breakfast we were relieved to see a nice variety of foods and drinks, but for the small ones no nutella or chocolate spread were available, which is a bit ridiculous for a buffet. On top of that the coffee machine broke down several times and the staff were extremely derogatory to guests. At the end of our stay we decided to have a quick chat with one of the managers and explained our concerns. Eventually a “yes, we are not prepared enough” is all we got. Although: One staff member was exeptionally profesional and polite. His name was Jorge and he was the lifeguard at the pool. Children at the pool were save with him as he did his job with full pride and honour. A true value for every hotel to have! Normally i was going to rate this hotel at 1/5 but because of Jorge you’re lucky to get a 2/5.

Unfriendly staff..there is no isolation in the room and is very noisy! The family room is very small! Too expensive for what they give you! The only good things are the location and the free parking.

4 star location: 7 min walking distance from the beach. 3 star room: balcony with views. room is clean and comfortable; hairdryer doesn’t work, replacement hairdryer doesn’t work either 1 star service: billing system was down and we couldn’t pay or receive an invoice upon checkout; parking system waa down; had to wait 10 minutes for check in and was treated as a second class customer; waiting time to talk with front end team is unreasonable

Nice place really chill perfect for a couple of days ..you will get your sleep ..the stuff is really polite .. i would come back any time. ..

My husband & I spent 9 nights in this hotel. We got checked in by a very nice Courteous Man who made a good first impression But for the remainder of our time we found the Reception & Dining Room staff to have “A Couldn’t Care Less Attitude “ towards us - Not once in our time there did we ever experience an interest to inquire if breakfast was ok or even any eye contact ! 1st example; When we inquired from a lady at the reception if we could speak with the concierge about recommending restaurants in the area for dinner we were bluntly told they didn’t have one & to go on the web & book ourselves, 2nd example; We then asked her if she could tell us if there were any tours of the city & we got the same answer , go online & book . 3rd example; I asked if I could get an extra pillow & was told she would let housekeeping know ; I was then told to go . Needless to say the pillow never arrived & we never felt comfortable to go back to the reception after that rudeness!! The breakfast at €42 per morning was not good value; you had to pay this amount even if you only had Coffee & Croissant; we usually wouldn’t mind the price but honestly the cooked breakfast was so badly cooked with burnt bacon; poor quality burnt sausages & eggs ! I politely asked for a poached egg & again I received a Rude No! The location of the hotel is quite convenient but there is a very very lengthy steep hill to & fro to the beach & city so not suitable for any person with Mobility problems! The hotel itself has the potential to be really good with the location etc but seriously lacking Professional training for the staff on guest relations . Overall the atmosphere put a big damper on our holidays & hence I’ve written this review for others to be aware & not to be disappointed like us as it’s quite an expensive hotel & holidays for most are few & precious times ! I expect On reading this review I may get an apology but it’s of no consolation to us !

Clean, friendly, spacy lobby, walking distance to beach, walking distance to old town, inexpensive in-and-out garage, when we visited free access to outstanding gym in the basement, decent hotel bar. All-in-all, great stay!

Great location, bus stop directly opposite hotel takes you into old town. Very clean, lovely staff. Huge comfortable bed, kettle in the room.