2/5 TĆ¢nia S. 5 months ago on Google
The
stay
was
ok,
but
unfortunately
I
forgot
4
bottles
of
amenities
(my
own)
in
the
bathroom
when
I
left.
The
reservation
was
under
my
partners
name,
so
I
asked
him
to
call
the
hotel
a
couple
of
hours
later
when
I
realized,
explaining
the
situation,
they
told
us
they
didnāt
have
anything
in
their
records
but
would
check
with
the
cleaning
staff
and
for
sure
call
back
the
next
day
with
an
answer
(not
really
clear
why
only
the
next
day,
but
we
patiently
agreed).
Not
only
they
didnāt
call
back,
we
had
to
call
again,
only
to
hear
they
ādidnāt
find
anythingā.
Either
they
threw
away
4
FULL
bottles
of
shampoo,
conditioner,
hair
mask
and
shower
gel
or
they
kept
them.
Either
way,
itās
not
the
type
of
behavior
or
client
service
I
would
expect
from
this
type
of
hotel
-
or
any
hotel
for
that
matter.
Edit
after
seeing
the
hotelās
response:
If
thatās
the
standard,
thatās
what
you
should
have
told
us
on
the
phone
the
first
time
we
called,
not
that
youād
ask
the
cleaning
staff
āif
they
saw
anythingā
and
ācall
us
backā.
If
I
had
left
shoes
or
clothes
or
something
else,
would
you
throw
it?
Donāt
you
have
a
lost
and
found
or
something?
You
have
the
contact
details
of
your
guests,
you
can
get
in
touch
if
something
is
left
on
the
room,
regardless
if
is
āperishableā
or
not.
It
wonāt
change
anything
this
time,
but
hopefully
for
the
future.