1/5 Tina T. 2 years ago on Google
I
went
to
make
a
purchase
on
5/17/2017
for
my
birthday.
I
started
asking
questioning
and
inquired
about
a
piece
not
be
added
to
the
cupcakes.
I
sent
this
email
and
the
owner
never
contacted
me
as
if
my
concerns
were
not
a
priority.
Hey
Kristi
Janman
or
Pam
Stringer,
I
left
your
store
location
on
today
feeling
disrespected
and
as
if
I
was
incompetent.
I
did
not
want
one
of
the
flags/signs
on
the
tier
cake
that
I
was
ordering.
I
was
told
removing
the
one
piece
was
against
the
policy
of
the
company,
as
well
as
it
was
art
of
a
franchise
location.
When
asked
for
the
policy
I
was
greeted
by
Landon
who
informed
me
it
was
against
the
law
to
be
shown
the
policy
of
the
company.
At
that
point
I
had
never
heard
showing
someone
a
policy
being
against
the
law.
I
then
asked
for
contact
information
of
the
person
that
was
over
Landon
and
was
denied.
Prior
to
being
denied
Landon
informed
me
there
was
information
that
was
be
giving.
As,
I
went
on
explaining
how
I
was
still
confused
that
and
why
this
piece
had
to
go
on
a
cake
that
I
was
paying
over
$60
for
had
to
be
included.
I
was
battled
by
the
response
“maybe
this
cake
isn’t
for
you”.
What
exactly
does
that
mean?
I
explained
to
Landon
that
I
was
offend
by
that
response
and
that
sometime
it’s
the
wording
people
use
when
communicating
with
customers.
After
waiting
at
this
point
for
about
10-15
minutes
and
repeating
asking
for
the
store
owns
information
with
a
smile,
Landon
left
and
returned
with
a
response.
I
was
informed
that
the
manager
stated
that
the
decorations
not
being
placed
on
the
cake
could
be
done
this
one
time.
I
was
still
not
given
the
owner‘s
number
and
or
email
information.
I
made
the
statement
that
I
would
be
posting
a
review
on
social
media.
I
proceeded
to
order
my
cake
and
mentioned
how
I
would
be
making
a
review
on
social
media.
Landon
commented
that
the
manager
as
of
you
would
not
post
any
comments
on
social
media.
I
was
told
there
was
not
a
number
that
could
be
given
out
and
I
asked
if
there
was
an
email.
I
was
then
watched
the
entire
time
as
if
I
was
unable
to
afford
my
cake
or
would
not
pay.
Only
after
I
made
the
response
and
stated
that
the
as
a
consumer
I
should
have
been
able
to
express
myself
to
the
owner.
The
customer
services
I
received
to
have
truly
been
a
better
one,
I
should
not
have
asked
for
a
POC
more
then
once
and
you
guys
still
represent
the
brand
name
of
this
company.
I
also
stated
and
feel
like
after
this
email
my
order
will
be
canceled
and
or
something
will
be
done
to
it
very
unpleasantly.